If you're looking for the swing and flavour of the 1950s, Habana Riviera by Iberostar is for you. This property is located directly across from Havana's famous seaside promenade in the Vedado district.
We travelled as a party of 6, staying mostly in Havana. We did separate bookings through the booking.com in this hotel. My friends and us booked standard rooms. Our problems actually started at our arrival. Our luggage was send it to a wrong room and it took one hour to get it back. After arrival we had no hot water though. Complained with no result. Housekeeping did not even replaced our bath towels next day and even completely wet one from the floor they have just pushed under the sink. I have requested fresh towels with Public Relation lady about 3pm.... then we left for a walk. Got back after 5:00pm to find our towels are not replaced yet. Called reception three times , nobody picked up. Went there to find out Public Relations is gone (she work only until 17:00) asked receptionist about the towels and after another one hour we eventually received them. Then safe did not work but to be fair it was fixed in a few minutes. Did not even get apologies and it was not fixed during our stay. And we were there only for two nights.
Food is descent, guys in the main restaurant are brilliant. Entertainment, hit or miss. Great one night not really another.
I have contacted hotel after to complain about my experience, but I didn’t get any reply yet. Certainly not get back there.
A trip through time and history
Mar 13, 2020
This hotel has most of the original decor and art as when it was built by mobsters in the 1950's. it has a huge beautiful lobby where I am sitting right now enjoying a view of the Malecon and ocean beyond. There are numerous restaurants in the hotel offering pretty much anything you want at any time of the day or night and the quality is outstanding. There is often live music being played in the lobby as you get your wifi. The hotel is kept very clean and tidy both rooms and common areas.
We met quite a few of the staff here and found that each one of them are more than professional, helpful and kind. We feel we have made some special friends with the staff here. A highlight of our stay at the Riviera was the personal historic tour by Ivis from Public Relations. She also went above and beyond with her service and was always available and accommodating. Be sure to ask for her.
You will be glad you chose the Riviera hotel.