The concierge team here were a highlight to our stay. Havana navigated with Mikhael’s help meant an exceptional seafood dinner, a fun 1950’s Ford English language tour of the city, and just some fun banter across our stay.
There was also Yanet, at the check in desk who was very sweet and helpful. I needed a travel Doc printed but there was no ink in any of the printers but she really did try!
We stayed in room 328 and 329 which had an adjoining room so we could supervise our kids. There were issues with airconditioning (there was a malfunction in room 328 which cld not be resolved) and a leak in the bathroom (which was fixed) but I think these things are very ordinary in Cuba. The rooms themselves were large, had great views and were clean. The hotel is very central and good for sightseeing old Havana and the monuments.
Called in for drinks
(Belfast, United Kingdom)
Jul 27, 2022
Whilst we didn't stay in the hotel, we called in several times for drinks and snacks. The staff at the concierge desk went out of their way to arrange a taxi to take us back to Varadero at short notice.