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This property cannot be booked on its own and must be booked through the WestJet Vacations call centre in the Havana Varadero Split stay package. Please call 1-877-737-7001 and speak to one of our experienced agents for more information.
The Hotel Nacional de Cuba is considered a symbol of history and culture located in the centre of Havana. Situated on a hill, the property offers great views of the Havana Harbor, seawall and the city. This property was declared a National Monument and was inscribed in the World Memory Register.
Hello. Past June, 6th I stayed at the hotel along with my father, my husband, and my in-laws to celebrate my father and husband's birthdays. That day, at 12 AM we went to our room and around 3 Pm I woke up due to a loud bang on the door. We heard an heated argument that didn't allow us to fall asleep coming from the room across the hall . The fight last until 5 AM and we decided to call reception and then security immediately came to our floor. My question is: where was the security guard in charge of watching the 24-hour security cameras? The next morning we realized our door and 3 others were broken, and we figured it was because of the loud noise we hearn at midnight, assuming the guest from the room across ours had kicked to door.
The hours went by and none of the workers of the hotel came to us to give us an explanation or at least an apology. Besides, the second security officer asked us if we were somehow related to that person's reaction. The next day, around 9 AM, we woke up because of loud noises coming from outside the room. It turns out that the maintenance guy was fixing the door while we were still in the room.
We went to see the PR of the hotel, we explained what happened, and they claimed they saw my husband and I leaving the room as if we were involved in the situation. I denied that accusation and asked them to show us the security footage. They said it wasn't necessary because security agents were already investigating, even though when the people who did it were at the Police Station and paid for the damage. So, why do they assume we were involved if we didn't? The solution was to give us three extra hours to be in the pool after check out, when expenses are on us.
I would also like to add that we we not properly assigned our rooms and no one printed the time schedules for us because apparently "they were all out of paper". No one gave us the card for the welcome drink because the receptionist was pregnant and she was having a bad day.
Now I wonder: Why do you have to wait until you receive a complain from a costumer to intervene and fix the situation? Why do we have to look for an apology and be offended by false accusations that only turn out to be excuses?
In my opinion, the hotel management and direction are terrible. The National Hotel is only well-known for it's name now, nothing else.
A wonderful cuban hotel!!!
May 16, 2021
We had a great pleasure to visit this hotel recently. We spend an amazing days, enjoying of all areas and services. All health measures to prevent COVID-19 are quarantined. Surely we recommend you this top hotel for vacations, it's simply gorgeous!!!
Super staff, outstanding services that help to have the best of experiences.
Thank you all!!!!!