Services need to be improved and cash payments for services must be allowed to give customers the ability to enjoy pay services such haircuts and massages. Food services need to improved since salads options we're horrible
Love this place
Nov 15, 2022
It was great to be back at this amazing place. Food was good, Beach was fabulous and staff superb! I would like to thank Olga, Hanoi, Mike, Arian, Carlos, Niurka, Yaisel, Betty, Juliet and the great entertainment staff for going above and beyond for making my stay awesome. I would like to point out that Yoli (I think that is her name) at guest services was terrible. I’ve been to this resort several times, and never seen such unpleasant employee. It makes me sad that people going here for the first time have to deal with this person, she is negative and argumentative and not very helpful. I hope when I return Haydelis will be back at this job, seeing her genuine smiling face is much more pleasant than a sour know it all unpleasant representative of this hotel. Till next time my friends! Stay safe Miss you all ????