Best Western Plus Carlton Plaza Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1448 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Excellent location and most importantly clean hotel

Stella W (Richmond, Canada) on Jul 23, 2021

We stayed overnight at the BW Carlton Plaza after our visit to the Malahat Skywalk tourist attraction. The hotel is located within close proximity to Victoria's Inner Harbour, Chinatown, and the BC Legislature. We stayed in a standard room with double beds and I must say that the room was exceptionally clean. The lobby was in immaculate condition as well. Front desk personnel were very helpful and friendly. Would definitely stay at this hotel again.

TripAdvisor users rated this property 5 out of 5

Excellent all riund

Carol B (Courtenay, Canada) on Jul 22, 2021

Superior staff; very friendly and helpful, clean room with very comfortable beds. Walking distance to museum, Parliament buildings, Harbour, Government St shopping so much more. A must is breakfast at the Ruby, so delicious.

TripAdvisor users rated this property 5 out of 5

Nice stay during difficult situation

misssue832 (Nanaimo, Canada) on Jul 21, 2021

A Family member was in Royal Jubilee Hospital for major surgery. The hotel was a short drive to the hospital. It was a haven for the out of town family to de stress. Room was very clean. The 3 adults and 2 children were very comfortable in the room. Having a good breakfast restaurant on site was very convenient. Lots of nearby restaurants available that could provide gluten free meals for celiac person.

TripAdvisor users rated this property 4 out of 5

March stay was way better.

Bren_Dyck (Harrison Hot Springs, Canada) on Jul 12, 2021

Texting system was down. Items were requested like towels and they didn’t come. Had to keep asking/ going down to get them myself. No more coffee came to the room. March was a perfect stay, but July was not. I’m not sure if we will return.

TripAdvisor users rated this property 5 out of 5


bennybradbury on May 28, 2021

The room was extremely clean, the check in and check out service were very speedy with zero issues. All staff have great customer service, especially Lucia who was working the check in desk. Every time I have stayed here they go above and beyond.

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