Overview
DoubleTree by Hilton Hotel & Suites Victoria boasts an ideal downtown location steps away from the Inner Harbour, Victoria Conference Centre, boutique shops, whale watching, and museums. Rich with heritage architecture, colourful gardens, and traditions such as afternoon tea mixed with an abundance of adventure, world-class dining, and a vibrant arts and culture scene – there is something for everyone!
Check in
4:00 p.m.
Check out
11:00 a.m.
Rooms
181
Inclusions
Rooms
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Microwave
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-fridge
- Room service ($)
- TV
Amenities
Lobby
Entrance
Location
Reviews
Worst experience
944bev43 (Windsor, Canada) on Mar 31, 2024
After a tiring day of site seeing, we came back to our room which was not cleaned. I took the Do Not Disturb sign off when we left around 12:30 and I was told by the guest services manager, Surmeet Kaur that the sign was not removed so the room was not cleaned. Funny that the lovely Ukrainian maid took care of our room for 2 days - no problem - on her day off - the room does not get cleaned. I was all but called a liar in regard to removing the sign and given 2 gift cards for Starbucks - one for myself and one for my husband - $5.00 on front and back - so a total of $20.00 Since we were leaving the next morning, we decided to pick up something to eat in the room with our in-room coffee machine. After choosing what we wanted and trying to collect on our gift cards, I was told only one card for $5 could be used at a time - they were busy closing up early since it was Sunday and I argued that my husband should be able to use his card too - no way!! So it cost me $9.00 to get my gift card breakfast. I gave the front desk back my husband's card (useless) and Starbucks kept my card with the other $5.00 still on the reverse. Bad experience all around - neither Doubletree/Hilton or Starbucks could get their customer service figured out - would never stay at this Hotel again.
Exceptional Hotel and Staff
MK L (Parrish, Florida) on Feb 08, 2024
Exceptional hotel, staff, food, location, and community. Beyond pleased with the hotel and the level of service. The staff were a genuine and went the extra mile to ensure I had what I needed and offered suggestions on things to do or places to visit. The food was delicious, especially the pizza. The location was fantastic and incredibly close to the harbour.
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