Doubletree by Hilton Hotel & Suites Victoria reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1436 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great hotel and Pet Friendly!

nancylF6408AJ (Delta, Canada) on Jul 30, 2021

Even with construction going on we found our stay at Doubletree was every enjoyable and felt safe. It was nice that we could opt of daily cleaning and just ask for a refill on towels and toiletries. Staff is always friendly and attentive. This has been our go to hotel now for the past 3 years. It’s also a great pet friendly hotel and our new addition to the family (Max) enjoyed his stay too. Location is very central, so close to everything.

TripAdvisor users rated this property 3 out of 5

Nice view with good staff

navneetkaur4631 (Vancouver, Canada) on Jul 30, 2021

It was a nice view room, close to the Parliament. But I lost my belongings which no one came across to provide any assistance. Very disappointing. A human contact was required and not just a voice machine. No paper report was filled only verbal assumptions of attempting to find a guest’s lost object.

TripAdvisor users rated this property 1 out of 5

Rude Staff, Terrible Experience

Mike4599 (Ottawa, Canada) on Jul 29, 2021

Absolutely terrible place. They charged me for an extra night, among other charges. When I called to try and figure it out, they didn't listen to what I was saying and just told me I was wrong and to call my bank. They didn't seem to believe that I was looking right at my credit card statement. They were very rude and belittling, something I've never experienced with any hotel staff. We also paid for 2 nights of parking but they oversold and when we returned from a wedding at night there was no parking left... I generally don't write negative reviews but I've never talked to such rude staff, specifically the manager Richard Crellin. Terrible customer service and I wouldn't recommend anyone to stay here. Another note is there was construction during the days which was quite loud in the room. Not a deal breaker, but the rudeness and non-interest in listening to or helping us, along with the parking situation will prevent me from coming back, which is a shame as we actually enjoyed the location/room. I would expect this from a budget place, but not Hilton Doubletree.

TripAdvisor users rated this property 5 out of 5

High Hilton standard

maplewicket (Fort McMurray, Canada) on Jul 24, 2021

A great high rise hotel over looking downtown and the water front. Rooms are great and held to that high Hilton standard. Very enjoyable stay as always. There is currently some construction around the hotel and parking was a bit chaotic during this construction, but I wouldn’t hold that against the property.

TripAdvisor users rated this property 5 out of 5

short business trip

abrider2014 on Jul 05, 2021

This hotel is convient to all the downtown sites and within walking distance to the tourist attractions. When the cruise ships return you will want to book early. The staff is extremely helpful and professional.

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