(Templepatrick, United Kingdom)
Aug 08, 2022
Situated in downtown and close to the harbour. This hotel was clean and housekeeping was excellent. The breakfast was excellent and we also had a lovely dinner. The servers in the restaurant were top notch. The reception staff were v helpful.
Mary Ellen K
Aug 01, 2022
I feel like customer service has decreased in the US post Covid, but not here in this convenient Vancouver hotel. Everyone was professional and friendly. I am just getting ready to check out after a 2 night stay. We had a great stay. The accommodations were nice with a quiet sleeping area, a great desk for work, two good sized TVs, a decent sized bathroom, decent coffee pods, two bottles of water daily, chocolate, cookies at check in, plenty of outlets, a lovely housekeeper, and a great onsite restaurant. We had dinner at the onsite restaurant our first night and apps and happy hour drinks on our second night. Everything was really tasty. The servers/bartender were all friendly and worked hard. Excellent customer service. This hotel is located very close to Canada place. I honestly think you could walk to both Canada place and the train station with your luggage if you wanted to. We saw many families doing just that. There is a Tim Horton's nearby. The only negative is I saw is the hotel's location is just on the edge of an area with a lot of homeless people. We found a few people sleeping outside of the hotel (or passed out) on several occasions. Still, I felt safe. I would have booked this hotel for my return from my cruise, but the price was too high. I would stay here again. I do love Marriott properties and I'm glad Vancouver had this choice.
Fantastic service and staff
Jul 31, 2022
Very good weekend stay at this Delta hotel. Rooms are updated, clean, and have good size. Due to the suite layout it's very quiet and we didn't hear neighbors or any noises from hallway when in the bedroom.
Most importantly, as someone with Marriott Ambassador status, I received the best service in a while. Upgraded room, goodies in the room, welcome email ahead of our stay and we had a specific ask and they were very accommodating.
The staff's kindness and welcoming behavior is the best that I've seen after pandemic, from front desk to housekeeping.
Very good onsite restaurant with delicious breakfast options. We only visited twice and the second time everyone remembered us and treated us like regulars.
Highly recommend this place to Vancouver visitors.
Customer Service wins us over and negates the hard bed.
Jul 31, 2022
Currently writing this review from the Cityscape Suite (Room 2104) that I booked for myself and my family for the last three nights. I’m an Ambassador level Marriott member snd have stayed in some of the best hotels in the world and can confirm the customer service here at the Delta is some of, if not the best I’ve seen. From everyone at the front desk (Brad, Lisa, etc) to housekeeping and then the crew at Stock & Supply (especially Adrian) they all pride themselves on great customer service and it shows!
The suite itself is spacious and clean and well designed. Only negatives is that the bed is unbelievably hard, after having a terrible first nights sleep, I told Lisa and she had housekeeping put blankets and duvets on the bed under the sheet to soften it up. Also the couch bed doesn’t contain a sofa in the Cityscape suite (even though I called twice and talked to two different people who confirmed it did. So my 4 year old had to sleep on couch cushions on the floor).
Stock & Supply is truly exceptional, so good we ended up eating dinner there three nights in a row. Breakfast was solid there as well.
If I’m coming back to Vancouver I’m staying here again!
Decent choice - good staff
(London, United Kingdom)
Jul 19, 2022
It’s very central for walking and easy to access public transport. We took the Skytrain direct from the airport and it’s 2 mins from the stop.
For a few dollars we were upgraded to a bigger room on a higher floor - it was worth it.
The staff were nice. The “happy hour” and bar seem to finish / close up early but there lots of options close by.
We did want to extend our stay, it was cheaper to book online than at the desk but a neighbouring hotel was cheaper, pity.
Really decent choice, if you can get the right rate.