Are you an individual or are you submitting on behalf of a guest?
Third party companies are required to provide a letter of authorization to submit on behalf of a guest. Attach your letter here:

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    Enter your name as it appears on your booking

    Enter your name as it appears on your booking

    Enter country code, area code and telephone number

    Example: john@email.com

    Use the email address belonging to guest travelling, for accurate claim payment and processing.

    Example: john@email.com
    Example: 111222333

    Enter flight information for the flight in your itinerary that was affected by the delay or cancellation.

    Example: WS 123

    A 6-digit alpha-numeric code