European Air Passengers Rights Regulation

In line with guidelines set out by the European Air Passengers Rights Regulation (261/2004), you may be entitled to compensation for the interruption in your travel plans.

Compensation amounts are based on the length of the delay and the distance of the flight, to a maximum of €600.

Please fill out the form below for each individual traveller if:

  • you were on a WestJet-operated flight departing from the European Union or United Kingdom
  • you arrived at your final destination, as indicated on your booking, three or more hours after your scheduled arrival time.
  • the delay was a result of factors that are deemed within WestJet's control.

Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.

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Are you an individual or are you submitting on behalf of a guest?

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Third party companies are required to provide a letter of authorization to submit on behalf of a guest. Attach your letter here:

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    Contact Information

    Enter your name as it appears on your booking

    Enter your name as it appears on your booking

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    Flight information

    Enter flight information for the flight in your itinerary that was affected by the delay or cancellation.

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    A 13-digit number found on your boarding pass or confirmation email

    How to find your ticket number.