Safety is truly above all
When you think of flight attendants – or “cabin crew” at WestJet – you might simply think of your inflight service: your food, beverage and entertainment. But by walking a mile in their shoes, my eyes were opened to just how much of the job is about caring for our guests and keeping them safe. Cabin crew are your nurses, firefighters and peace officers in the sky, and you can count on them to be consistently alert and aware along every mile of your journey. Providing exceptional service is important, but it always comes second to your safety.
When asked why I took this training as it’s not a requirement of my job as part of the executive team, my answer is: the people. With an airline generalist background spanning 20 years and most recently leading WestJet’s Airports teams, as acting COO, I wanted to better understand each role.