Nine-year WestJetter, Shannon Morin, Analyst, Maintenance Programs, Encore Tech Ops is one of 16 President’s Award winners, who demonstrated incredible tenacity throughout the pandemic and consistently went above and beyond for WestJetters and everyone in WestJet’s world. Describe WestJet in three words. Culture, spirit, and teamwork. What is one thing you want to share with our guests? I’m not a frontline employee that you’ll see or interact with. I’d like guests to know there is a whole lot more people in the background working hard to get you to your destination safely and on time. What has the last year been like for you? It felt hectic but I’m grateful. I'm so thankful that we all worked together to continue flying through the pandemic. What does winning a WestJet Group Award mean to you? I was so honored. I just come to work and do my job, I never expected anything like this. I couldn’t do it without the amazing team I work with. What Shannon’s leader had to say: “COVID-19 impacted all WestJetters in many ways, for Shannon, it meant taking on new responsibilities,” said Lisa Davis, WestJet Vice-President & General Manager, Encore. “While it would have been easy for anyone to become overwhelmed, Shannon never shied away from any opportunity thrown her way and did so with grace. Shannon is counted on by all those on her team and despite having a full plate, never fails to go the extra mile to support those around her.”