IT Outage (July 14, 2022)

WestJet
By WestJet | | 1 min read

Update July 14, 2022 8:00 a.m. MT

An infrastructure outage is currently impacting WestJet’s airport check-in, flight planning and payment services on westjet.com and continues to intermittently impact operations. 

We are working to restore service and encourage guests to arrive early and check their flight status due to delays with the check-in process at the airport.

We thank all guests for their patience as we continue to work towards resolving the issue.

Update July 14, 2022 9:45a.m. MT

WestJet check-in and gate services nationwide have been restored.

At this time, self-serve baggage drop continues to experience issues at Calgary (YYC), Ottawa (YOW), Saskatoon (YXE) and Halifax (YHZ).

We continue to encourage guests to arrive early and check their flight status before heading to the airport.

Update July 14, 2022 11:41a.m. MT

We are working with all external parties to fully resolve and can confirm we are also impacted by the Zayo outage. Across our network we have seen three cancellations and more than 100 flights have been delayed  as a result of the outage. We continue to thank all guests for their patience and will reaccommodate all impacted guests on the first available flight to ensure they get to their destination as soon as possible. 

At this time, self-serve baggage drop continues to experience issues at Calgary (YYC). Guests travelling from YYC are encouraged to arrive early to have baggage processed by an agent.

Update July 14, 2022 7:00 p.m. MT

All WestJet systems have been restored.

Today, multiple flights across WestJet’s network experienced significant uncontrollable delays as a result of an external third-party infrastructure outage related to Western Canadian train derailments that impacted WestJet’s airport check-in, flight planning and payment services on WestJet.com.

We apologize to our impacted guests for the unexpected disruption to their travel and understand the frustration involved when travel does not go as planned. We continue to thank all guests for their patience and will reaccommodate all impacted guests on the first available flight to ensure they get to their destination as soon as possible.