These air traffic control staffing challenges frequently become the primary reason for delays throughout the WestJet network. These impacts are then propagated throughout the WestJet network, and are being felt by guests across the country, even if they do not fly through Vancouver or British Columbia. Given the essential nature of air travel for Canadians, this level of disruption is unacceptable.
WestJet understands that long-term solutions are in development and NAV CANADA management is doing all in their power to improve this challenging situation; however, the current situation presents serious operational challenges, as the industry heads into peak summer travel, with no short-term solutions in sight.
Commitment to guests and calls for accountability
WestJet is working to minimize the NAV CANADA impacts on guests and will continue to advocate for solutions that improve system-wide performance. Canadians deserve consistent accountability and service standards across the entire aviation eco-system.
WestJet is calling on the federal government to work with all stakeholders to find an immediate solution to support the structural challenges that NAV CANADA is facing.
Aviation is a critical mode of transportation in Canada and a key driver of economic growth. It is important for the public to understand that, under the Air Passenger Protection Regulations (APPR), these delays are categorized “outside of airlines’ control” and therefore aren’t eligible for compensation to affected passengers. These delays lead to significant inconveniences for guests and considerable costs to airlines as their operations need to recover and interrupted guests need to be reaccommodated.
WestJet remains committed to working with regulators, industry partners and government to ensure Canadians receive the high-quality air travel experience they deserve across our network. Learn more about WestJet’s vision for a modern, more affordable air travel system in Canada.