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Advisories: coronavirus and more

WestJet has made it easier for guests impacted by the following events to make changes to their itineraries. Guests who have made their booking through a travel agency should contact their travel agent directly.

To find out more about the flexible change cancel options due to these advisories below.

Up to date information on WestJet's Coronavirus response and recent news.

Call centre wait times are currently higher than expected. We encourage you to only call if your travel is within the next 72 hours.

Airport travelling to/from Advisory For travel on or between Date posted Additional information
WestJet flight destinations Coronavirus - new flights, booked March 3 - April 15, 2020 March 3, 2020 - March 12, 2021 March 26, 2020

Flexible change/cancel info
Change or cancel online at least 24 hours prior to departure

WestJet Vacations destinations Coronavirus - new vacation packages, booked March 3 - April 15, 2020 March 3, 2020 - March 12, 2021 March 26, 2020

Exempt dates: December 19, 2020 - January 5, 2021
Flexible change/cancel info

WestJet flight destinations Coronavirus - existing flights, booked before April 15, 2020 March 3, 2020 - May 31, 2020 March 26, 2020

Flexible change/cancel info
Change or cancel online at least 2 hours prior to departure

WestJet Vacations destinations Coronavirus - existing vacation package, booked before March 3, 2020 March 3, 2020 - May 31, 2020 March 25, 2020

Flexible change/cancel info

Change or cancel your flight online

Call centre wait times are higher than expected. Please call only if your travel is within 72 hours. Change/cancel up to 2 hours before your flight.

Change/cancel your flights online   Flexible change/cancel policy

Flight refunds will be returned as a future travel credit in the form of a Travel Bank, valid for 24 months. Vacation refunds will be returned as WestJet dollars, valid for 24 months. For those requesting refunds to original for of payment, more information will be provided on this at a later date.

 

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Please DO NOT go to the airport to cancel or change a future flight as this may result in delays for guests who are departing on their scheduled flights.

Additional advisories

WestJet wants you to book with confidence and has implemented the following flexible change/cancel policy:

  • All new flight bookings made between March 3, 2020 and April 15, 2020 will be allowed a one-time change fee waiver.
  • The one-time fee waiver is available for any itinerary change or cancellation made more than 24 hours from departure.


You'll have up to 24 hours before your flight to take advantage of our current flexible change/cancel policy. Change or cancel your flights online using Manage trips. Some bookings can only be changed or cancelled by an agent, learn more about your booking's eligibility.

Call centre wait times are currently higher than expected. We encourage you to only contact us if your travel is within the next 72 hours.

If you booked through a third party, you will need to contact your travel agent to change or cancel.

Note:

  • Changes or cancellations more than 24 hours from purchase, will be returned as a Travel Bank credit, valid for 24 months from date of issue. We are not processing refunds to original form of payment at this time. We will update this information when it is available. 
  • For changes or cancellations within 24 hours of travel, standard change and cancel fee rules apply.

For flights booked before April 15, 2020 for travel in March, April or May 2020:

  • $0 one-time fee waiver for changes or cancellations
  • Change or cancellation must be requested at least 2 hours prior to departure
  • Value of cancelled flights will be returned as a credit to your Travel Bank
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be returned as a Travel Bank credit.


Change or cancel your flights online using Manage trips. Some bookings can only be changed or cancelled by an agent, learn more about your booking's eligibility.

Call centre wait times are currently higher than expected. We encourage you to only contact us if your travel is within the next 72 hours.

If you have already checked in for your flight within 24 hours of departure, please utilize the uncheck feature in our online check-in and then manage your trip

If you booked through a third party, you will need to contact your travel agent to change or cancel.

Note:

  • Changes or cancellations more than 24 hours from purchase, will be returned as a Travel Bank credit, valid for 24 months from date of issue. We are not processing refunds to original form of payment at this time. We will update this information when it is available.

WestJet Vacations wants you to book with confidence and has implemented the following flexible change policy for vacations booked from March 3 to April 15, 2020 for travel outside December 19, 2020 – January 5, 2021:

  • $0 one-time fee waiver for changes or cancellations
  • Value of cancelled vacations will be returned in the form of WestJet Dollars
  • If you change your vacation, the difference in price will apply if the new package is higher value


Please contact us  to change or cancel your flight. If you initially booked through a third party, please contact your travel agent directly. 

Note:

  • Changes or cancellations more than 24 hours from purchase, will be returned as WestJet dollars, valid for 24 months from date of issue. We are not processing refunds to original form of payment at this time. We will update this information when it is available.
  • Policy cannot be applied to packages with the following hotels: Disney, Universal, Hard Rock Resorts, Atlantis, Sandals Resorts, Beaches Resorts,  Grand Pineapple Resorts and Playa Resorts. 


After your $0 one-time change, if you cancel your booking:

  • more than 45 days prior to departure, there will be a $250 CAD cancellation fee per person with the balance refunded to WestJet dollars.
  • 44-22 days prior to departure, there will be a 50% cancel fee per person with the balance refunded to WestJet dollars.
  • within 21 days prior to departure will be a full forfeit.
  • These terms and conditions apply to Economy, Premium and Business cabin bookings.


After your $0 one-time change, any additional change must be made at least 21 days prior to departure, for a $100 CAD change fee per person plus any difference in package price (if new package price is lower the amount is forfeited).

For vacation packages booked prior to March 3rd for travel in March, April or May 2020:

  • $0 one-time fee waiver for changes or cancellations
  • Value of cancelled vacations will be returned in the form of WestJet Dollars
  • If you change your vacation, the difference in price will apply if the new package is higher value


Please contact us to change or cancel your flight. If you initially booked through a third party, please contact your travel agent directly.

Note:

  • Changes or cancellations more than 24 hours from purchase, will be returned as WestJet dollars, valid for 24 months from date of issue. We are not processing refunds to original form of payment at this time. We will update this information when it is available.
  • Policy does not apply to Group bookings.
  • March and April, no hotel restrictions.
  • Policy cannot be applied to packages with the following hotels in May: Disney, Universal, Hard Rock Resorts, Playa Resorts, Atlantis, Sandals Resorts, Beaches Resorts, and Grand Pineapple Resorts.


After your $0 one-time change, if you cancel your booking:

  • more than 45 days prior to departure, there will be a $250 CAD cancellation fee per person with the balance refunded to WestJet dollars.
  • 44-22 days prior to departure, there will be a 50% cancel fee per person with the balance refunded to WestJet dollars.
  • within 21 days prior to departure will be a full forfeit.
  • These terms and conditions apply to Economy, Premium and Business cabin bookings.


After your $0 one-time change, any additional change must be made at least 21 days prior to departure, for a $100 CAD change fee per person plus any difference in package price (if new package price is lower the amount is forfeited)

According to the World Health Organization (WHO), Coronavirus is a large family of viruses that cause illness ranging from the common cold to more severe diseases such as MERS and SARS. Recently, confirmed cases of a new strain were detected in passengers travelling from China, however the health risk is low for Canada and for Canadian travellers. WestJet is monitoring the situation closely. For additional information about Coronavirus please refer to the Government of Canada's website and the IATA Travel website.

The safety of our guests, crew and aircraft is always WestJet’s top priority and we are committed to providing a safe travel and work environment. Should a guest present ill or fall ill during travel, our frontline teams and crews are trained to handle multiple scenarios and situations that can arise on the ground or onboard our aircraft and have access to real-time support of physicians when requested. 

In accordance with the mutual agreement between Canada and the United States to limit non-essential travel, and in an ongoing effort to contain the global spread of the COVID-19 pandemic, non-essential travel will be restricted between Canada and the United States. These new restrictions prohibit any foreign national, including United States nationals, from entering Canada for optional or discretionary purposes. 

Non-essential travel includes, but is not limited to: tourism, recreation, shopping for non-essential goods, and/or sight-seeing. 

The restriction comes into effect at 00:01 (AM) EDT on March 21, 2020 and ends at 12:00PM (Noon) EDT on April 21, 2020.

For the most current information please refer to the Government of Canada's website and the IATA Travel website.

The U.S. Government has imposed updated entry requirements. Air carriers must not allow foreign individuals to board a flight to the U.S. if they have been present in, or travelled through (in the last 14 days):

 

Exceptions to this are:

  • U.S. citizens holding a U.S. passport;
  • Lawful permanent resident of the U.S. holding a U.S. PR card or letter of Parole;
  • Crew Members, or;
  • Any legal U.S. aliens, including spouses, parent or legal guardian, sibling, child, individuals invited by the U.S. government, or government officials

 

If any of the above exceptions have been to, or transited through, China, Iran or a Schengen nation in the last 14 days, they are only permitted to travel to one of the 13 approved U.S. airports. The list of affected airports may be modified by posting an advisory at www.cbp.gov.

  • John F. Kennedy International Airport (JFK), New York;
  • Chicago O’Hare International Airport (ORD), Illinois;
  • San Francisco International Airport (SFO), California; 
  • Seattle-Tacoma International Airport (SEA), Washington; 
  • Daniel K. Inouye International Airport (HNL), Hawaii; 
  • Los Angeles International Airport (LAX), California; 
  • Hartsfield-Jackson Atlanta International Airport (ATL), Georgia; 
  • Washington-Dulles International Airport (IAD), Virginia; 
  • Newark-Liberty International Airport (EWR), New Jersey; 
  • Dallas-Fort Worth International Airport (DFW), Texas; and 
  • Detroit Metropolitan Airport (DTW), Michigan.
  • Boston Logan International Airport (BOS), Massachusetts and;
  • Miami International Airport (MIA), Florida.
 

Any U.S. Armed Forces, including spouses and children, who have been present in Iran or any of the Schengen nations will be allowed to board to any U.S. destination.

As other countries implement similar travel restrictions, please check your destination country's entrance requirements before travel.  For additional information about Coronavirus please refer to the Government of Canada's website and the IATA Travel website.

WestJet is adhering to Transport Canada’s decision to temporarily ground Boeing MAX aircraft, and has taken the necessary steps to safely remove all Boeing MAX aircraft currently in service.

At this time, guests scheduled to travel up to and including June 24, 2020, have been reaccommodated.

Due to the unknown end date of the grounding, if your itinerary is affected, you will receive an email from WestJet, or your travel agent will be advised.

Please read our frequently asked questions and our blog on how to determine which type of aircraft you are travelling on.

On June 4, 2019 the Government of Canada began issuing Canadian passports using the code X in the gender field for non-binary Canadians. 

WestJet welcomes the government’s announcement and is currently making changes to our systems and processes to fully support non-binary gender guests for domestic and international travel. 

Until WestJet has completed the system upgrades to support the code X in the gender field you may be asked to provide your gender information as either male or female at time of booking and check-in.

Please visit the government of Canada’s website for further guidance on travelling with a gender X passport.

The WestJet check-in counter has moved.

Due to renovations, our domestic check-in counter can be found across from departures Door 7.

When you arrive at YYC, please follow the directional signage to our new location.

Once you have cleared customs and immigration at Cancun International Airport, WestJet and WestJet Vacations want to make you aware that we are not affiliated with third-party transportation, or time-share vendors who may approach you. We highly recommend that you do not book travel with these vendors.

If you have booked an all-inclusive package with WestJet Vacations, or have pre-scheduled transportation, the meeting point will be located outside of Terminal 4 on the bus arrivals platform. Please follow the instructions on your official documentation for specific details.

WestJet encourages all guests travelling to/from LGA to plan for additional time to make their way to/from LGA due to construction.

Taxis can no longer pick up guests from Terminals C or D at the LaGuardia airport due to construction. The Port Authority offers free shuttles for guests travelling to Marine Air Terminal, where taxis are available. All guests must follow signs for the “Yellow Route” Port Authority buses near Terminal C.

To meet a for-hire vehicle such as Uber, Lyft, Juno, a limousine/black car service, etc., guests must follow signs to a staging lot between Terminals C and D.

There is limited parking garage space availability that routinely serves Terminals C and D. When no parking is available, the Terminal B parking garage is an alternative, where a “Purple Route” Port Authority bus can take guests back to Terminal D.

The Port Authority is expecting heavy traffic during construction, and there might be temporary road closures to and from the airport, most likely not exceeding more than an hour at a time.

We recommend all guests travelling from LGA arrive at the airport at least 120 minutes before departure to allow enough time to check in, clear security and get to your gates on time.

Positive changes are happening at LAX. If you’re a WestJet guest with a connecting flight on Delta or any of our other airline partners, you will easily find signage to direct you to your next gate.

You may have to catch a convenient shuttle bus (travel time is approximately five minutes) between Terminals 2 and 3, depending on where you need to board.

We recommend all guests travelling from LAX arrive at least 90 minutes before departure to allow enough time to check in, clear security and get to your gates on time.

Effective October 17, 2018, the Cannabis Act will come into effect allowing for legal purchase, use, and possession of cannabis for personal purposes. WestJet would kindly like to remind you that crossing international borders with cannabis remains illegal and guests are responsible for ensuring they follow all laws and regulations as it pertains to cannabis. Holding a medical authorization for cannabis in any Country, including Canada, does not grant the ability to take cannabis into or out of Canada.  Please refer to the following Government of Canada website for additional information and resources.

Canada is now accepting digital declarations from travellers arriving by air at select airports. To learn more about Primary Inspection Kiosks and the eDeclaration mobile app, visit www.cbsa.gc.ca.

Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA). If you are a foreign traveller and you do not require a visa to travel to Canada, you're expected to apply online for an eTA before travelling to Canada by air. Exceptions include U.S. citizens and any travellers who currently hold a valid visa.

The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. To apply and find out more, visit Canada.ca/eTA.

You must have valid (not expired) identification to take any flight within Canada. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. In addition, the name on your identification must match the name on your airline reservation or boarding pass. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. For more information on all ID requirements please visit WestJet.

 Basic fare travel between Canada and Europe

Effective February 12, 2020 the following checked baggage fees will increase for guests that booked a Basic fare going to and from Europe for travel on or after March 31, 2020.

Basic $60-71 $90-107


Regular fees apply for overweight and excess bags. Learn more.

African Swine Fever is a serious viral disease affecting pigs that could harm the Canadian pork industry and Canada’s economy.

The disease can be spread very easily through pork products, as well as contaminated clothing and/or footwear.

Do not bring pork products to Canada. If you do, the Canada Border Services Agency will take them away for safe disposal.

Every passenger must declare all food, plant and animal products brought to Canada to a border services officer upon arrival. Failure to do so will have consequences, and may include a $1300 fine.

Travellers must also advise if they have recently visited a farm outside of Canada. Find out more on the Canadian Food Inspection Agency’s website at www.inspection.gc.ca

You can help create a great experience for everyone on board by consuming liquor responsibly.

It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. To ensure the safety of all guests and crew, if you are believed to be impaired by alcohol or drugs, before your flight, our crew has the right to deny you boarding.

Canadian Aviation Regulations prohibit us from allowing any guest to board our aircraft when there are reasonable grounds to believe the person's faculties are so impaired by alcohol or a drug that they may present a hazard to the aircraft or to guests.

If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). Please note; at any time of year, multiple locations can be affected, and the amount this year is above average.

WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation.

Hotels in the affected areas use different methods for removal of sargassum that may wash up on the beach. In some regions, beaches are considered natural reserves or protected areas, and there are limitations on what action hotels connected to these beaches are able to take.

We kindly ask that any guest allergic to nuts or peanuts, nut products or tree nuts, self identifies at the time of booking, at check-in and notifies inflight crew upon boarding any of our aircraft. WestJet food products do not directly contain peanut and/or derivatives; however, some items may contain traces of peanuts from manufacturing processes.

Please be advised that due to safety concerns; hoverboards, powerboards, airwheels and other self-balancing lithium battery powered scooters are forbidden from transport on any WestJet or WestJet Encore flight, in carry-on, checked baggage or cargo. The safety and comfort of our guests is a top priority and this rule will stand until further notice.

Be on the lookout for fraudsters posing as legitimate WestJet representatives. If you feel that you have been the target of suspicious activity, please contact the RCMP Canadian Anti-Fraud Centre at 1 888 495 8501, or visit their website.

Email (phishing) and telephone scams are common methods used by criminals to lure people into disclosing personal information such as credit card numbers and account information. These scams intentionally impersonate trusted brands to leverage goodwill and avoid suspicion. They appear to be authentic and may go so far as to use logos and official sounding email addresses.

Phishing is the practice of sending phony email messages to trick recipients into sharing sensitive information. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. Phishing scams may also make a false claim that your account is in urgent need of attention. This sense of urgency drives the recipient to click a link to an authentic looking website which is actually a spoof site used to gather credit card information and account details. Avoid clicking on any attachments to these emails as they may contain viruses or spyware.

Key indicators of a phony email are:

  • a false claim that a prize or flight has been awarded;
  • a false claim that there is a problem with the recipients account that needs "fixing";
  • the existence of typos or poor grammar, spellings such as "Westjet" instead of "WestJet";
  • the sender's email address and any links in the document may appear authentic;
  • other authentic looking material such as logos or company colours.

Internet marketers are falsely claiming to represent WestJet Airlines Limited using online surveys and Facebook sharing. The scams offer tickets for free or a nominal amount in exchange for answering questionnaires and then sharing the surveys with your friends on Facebook. We are always happy to hear about your experiences with us, and ask you not to participate in these scams or share them through your Facebook profile. For more information, please see our blog post.

Numerous guests attempting to reach WestJet by phone have found themselves in the ‘Misdial Trap’ – a scheme used by fraudsters and telemarketing companies to profit from misdial traffic.

There are many active toll-free numbers created intentionally close to WestJet phone numbers in an attempt to catch guests who misdial to harvest their personal information and credit card details. This marketing strategy relies on clumsy dialing and high-pressure tactics. These types of scams are rapidly increasing. Please dial carefully and remember, the toll free phone number for WestJet is 1-888- WESTJET.

As a Canadian registered air carrier, WestJet is required by several countries to spray insecticide in the flight deck and guest cabin prior to traveling to those countries. This is a preventative measure against the importation of foreign insects that may carry disease or damage crops.

WestJet uses Permethrin #216, an insecticide approved by the World Health Organization (WHO) for application onboard commercial aircraft. According to the WHO, short-term exposure when spraying this insecticide has not been found to cause any adverse health effects.

More information on disinsection can be found on the Transport Canada website at:
http://www.tc.gc.ca/eng/civilaviation/standards/commerce-ohs-disinsection-westjet-2094.htm
or at the U.S. Department of Transportation website at:
https://www.transportation.gov/airconsumer/spray.