Advisories

For information on entrance restrictions and health and security advisories for international destinations, please visit travel.gc.ca.

For the latest news and updates from Canadian airports, visit our terminal information page.

Flexible Change & Cancel is in effect for:

    -  St. Maarten, Netherlands Antilles

We're here to help you, so we've implemented flexible change and cancel rules for those guests who booked on, or before September 12, 2017 for travel until April 26, 2018. To review your options, please call:

    WestJet (air-only): 1-888-937-8538 (1-888-WESTJET).

    WestJet Vacations: 1-877-737-7001.

If you have made an air-only booking through a travel agent, please contact your travel agent directly.

We advise all guests travelling to or from these cities to check the status of their flights prior to leaving for the airport.

Additional updates will be posted as they are available.

Flexible Change & Cancel is in effect for:

    - San Juan, Puerto Rico

We're here to help you, so we've implemented flexible change and cancel rules for those guests who booked on, or before October 11, 2017 for travel until January 13, 2018. To review your options, please call:

    WestJet (air-only): 1-888-937-8538 (1-888-WESTJET).

    WestJet Vacations: 1-877-737-7001.

If you have made an air-only booking through a travel agent, please contact your travel agent directly.

We advise all guests travelling to or from these cities to check the status of their flights prior to leaving for the airport.

Additional updates will be posted as they are available.

Flexible Change & Cancel is in effect for:

    - Turks and Caicos, Providenciales

We're here to help you, so we've implemented flexible change and cancel rules for those guests who booked on, or before October 11, 2017 for travel until December 16, 2017. To review your options, please call:

    WestJet (air-only): 1-888-937-8538 (1-888-WESTJET).

    WestJet Vacations: 1-877-737-7001.

If you have made an air-only booking through a travel agent, please contact your travel agent directly.

We advise all guests travelling to or from these cities to check the status of their flights prior to leaving for the airport.

Additional updates will be posted as they are available.

Flexible Change & Cancel is in effect for:

    - Santa Clara, Cuba - Cayo Coco, Cuba

We're here to help you, so we've implemented flexible change and cancel rules for those guests who booked on, or before September 12, 2017 for travel until January 6, 2018. To review your options, please call:

    WestJet (air-only): 1-888-937-8538 (1-888-WESTJET).

    WestJet Vacations: 1-877-737-7001.

If you have made an air-only booking through a travel agent, please contact your travel agent directly.

We advise all guests travelling to or from these cities to check the status of their flights prior to leaving for the airport.

Additional updates will be posted as they are available.

Transport Canada has granted a temporary relaxation on the requirement to present government-issued identification for guests departing from YXS (Prince George), YLW (Kelowna), Penticton (YYF) and Kamloops (YKA) travelling on flights within Canada. If you have been displaced or evacuated as a result of the fires and do not have government-issued identification, please advise the WestJet agent at check in. Guests travelling without identification may experience a longer screening process and should leave sufficient time for clearing security.

Canada is now accepting digital declarations from travellers arriving by air at select airports. To learn more about Primary Inspection Kiosks and the eDeclaration mobile app, visit www.cbsa.gc.ca.

Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA). If you are a foreign traveller and you do not require a visa to travel to Canada, you're expected to apply online for an eTA before travelling to Canada by air. Exceptions include U.S. citizens and any travellers who currently hold a valid visa.

The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. To apply and find out more, visit Canada.ca/eTA.

As a result of the recent changes to recent Canadian visa requirements for citizens of Antigua and Barbuda, WestJet has implemented flexible change/cancel rules for affected guests. Until July 27, 2017, citizens of Antigua and Barbuda currently booked to fly on WestJet to Canada who wish to change or cancel their flight may do so without the fee while they obtain a visa.  

To review your flight options, please call:

  • WestJet (air-only): 1-888-937-8538 (1-888-WESTJET)
  • WestJet Vacations: 1-877-737-7001

Guests who have made their booking through a travel agency should contact their travel agent for assistance.

For more information, please visit the Government of Canada page.

If you are travelling to Mexico with your cat(s) or dog(s), please be advised, that as of January 2017, the Mexican government has changed its cat and dog entrance requirements, with regard to health documentation. Please take note of the following before you travel:

  • Only health certificates issued a maximum of 10 days before your arrival in Mexico are valid.
  • You must have a declaration/documentation that your cat(s) or dog(s) have been dewormed - internally and externally – within the past six (6) months, and that your cat(s) or dog(s) are ectoparasite-free.

 

If your animal does not meet the above requirements, you will be responsible for contacting, and paying a local veterinarian to treat your animal, and issue a new health certificate. WestJet will not provide compensation and cannot assist with meeting these requirements.

Please note, effective December 1, 2016, if you are a citizen of Mexico visiting Canada by air, you no longer need a visa to enter the country.

However, you are required to obtain an Electronic Travel Authorization (eTA) before you board your flight to Canada. An eTA is affordable, easy to apply for online and doesn’t take long to complete. To apply and find out more, visit Canada.ca/eTA.

Also, citizens of Mexico who still have a valid Canadian visa, can continue to travel with that visa until it expires. An eTA will then be required for any future travel to Canada.

You must have valid (not expired) identification to take any flight within Canada. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. In addition, the name on your identification must match the name on your airline reservation or boarding pass. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. For more information on all ID requirements please visit WestJet.

Transport Canada Prohibited Items Update - Inorganic Powders

Transport Canada announced that it has amended its Prohibited Items List for guests on all domestic and international flights originating in Canada.

Effective November 27th, Transport Canada will prohibit certain inorganic powders and granular material with a volume of 350 mL or more (the size of a soda can) at all screening checkpoints in Canada. Prohibited material includes items such as bath salts, sea salt, baby powder, foot powder, cooking powder, and sand. Items such as baby formula, protein powder, tea and coffee will still be permitted in any quantity.

Guests are reminded to check CATSAs website at www.catsa.gc.ca for more information on what restrictions are in place for carry-on or checked baggage prior to travelling.

Beginning July 19, 2017, the U.S. Department of Homeland Security will implement enhanced security measures for all guests on international flights flying to the United States. The security measures will include enhanced overall screening at departure airports, heightened inspection of personal electronic devices including tablets and laptops and increased security protocols at departure airports. This may affect the time it takes to get through security and board your flight.

WestJet strongly encourages you to arrive at the airport a minimum of two hours prior to your scheduled departure, to allow for additional screening time and ensure you don’t miss your flight. Also, we ask that you:

  • Ensure all personal electronic devices larger than a smartphone are easily accessible and have any cases, covers and/or packaging removed
  • Arrive earlier at your departure gate than you would normally. We recommend a minimum of 45 minutes prior to departure time.

 

For more information on the screening, please visit the Department of Homeland Security.

Please be advised that due to road construction on Tranquille Road, traffic has been reduced to single-lane alternating along this route.  We strongly recommend that you add another 45 minutes to one hour to your usual airport commute time.

For more information, please visit the City of Kamloops #kammute page.

Please be advised that extensive road construction in the area is causing major delays for guests getting to and from New York City’s LaGuardia Airport (LGA). We strongly recommend that you arrive at least two hours prior to your scheduled departure time. Also, please note that parking will be very limited during this period, and some roads may be closed and/or detoured. Please visit LaGuardia Airport for more information.

If you're flying out of a U.S. airport, from now until the end of the summer, we strongly encourage you to arrive at the airport a minimum of two hours prior to your scheduled departure, to ensure that you do not miss your flight. Due to a higher than expected volume of guests travelling, and current U.S. Transportation Security Agency (TSA) staffing, excessive security wait times are expected.

Please note, effective October 31, 2016, WestJet flights departing Calgary directly to an international destination and to the United States will depart from the new international terminal building. If you are a guest originating in Calgary (YYC), you can find WestJet via curbside departure doors 15 and 16. For connecting guests, please follow the airport signage and proceed to areas “D” or “E” on the departure level. For more terminal information, visit yyc.com.

If you're flying out of Deer Lake Regional Airport, from now until the end of the summer, we strongly encourage you to arrive at the airport a minimum of two and a half hours prior to your scheduled departure, to ensure that you do not miss your flight. Due to a higher than expected volume of guests travelling, there has been an increase in security wait times.

If you're flying out of Comox Valley Airport, from now until the end of the summer, we strongly encourage you to arrive at the airport a minimum of two hours prior to your scheduled departure, to ensure that you do not miss your flight. Due to a higher than expected volume of guests travelling, there has been an increase in security wait times.

Please note that as of November 13, 2017, WestJet will be moving from Terminal 3 to Terminal 4 at the Cancun International Airport. Check-in counters and kiosks will be located inside the main entrance of the new Terminal 4 building.

If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). Please note; at any time of year, multiple locations can be affected, and the amount this year is above average.

WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation.

Hotels in the affected areas use different methods for removal of sargassum that may wash up on the beach. In some regions, beaches are considered natural reserves or protected areas, and there are limitations on what action hotels connected to these beaches are able to take.

We kindly ask that any guest allergic to nuts or peanuts, nut products or tree nuts, self identifies at the time of booking, at check-in and notifies inflight crew upon boarding any of our aircraft. WestJet cannot guarantee an allergen-free environment. Currently, some of our food service providers for our 767 aircraft process food in a facility that also processes nuts or peanuts, nut products or tree nuts.

In conjunction with advisories issued by the Federal Aviation Administration (U.S.A.), Samsung Galaxy Note 7 devices are prohibited on all WestJet flights. This will be in effect as of 12:00 p.m. EDT Saturday, October 15, 2016.

WestJet always puts the safety and comfort of our guests above all else, and we appreciate your co-operation with regard to this issue. Please visit the Samsung website for more information about the Samsung Galaxy Note 7 recall.

Change fees will be waived until Tuesday, October 18, 2016 to provide guests with an opportunity to make arrangements to cover the various situations that this ban may cause. Note that these phones are now classified as a dangerous good which puts WestJet in the position where we cannot help with the handling of the phone.

In addition to other countries reporting mosquito-born Zika virus, the Government of Canada regularly updates its Travel Health Notice. This site contains valuable information about Zika virus and geographical areas of risk. WestJet flies to some of these regions, so we highly recommend that you review this information before booking your next WestJet Vacations package, or WestJet flight. WestJet’s flexible change and cancellation promise for existing bookings - made prior to the onset of Zika virus - has expired. This means that regular change and cancellation rules now apply to all bookings.

Please be advised that due to safety concerns; hoverboards, powerboards, airwheels and other self-balancing lithium battery powered scooters are forbidden from transport on any WestJet or WestJet Encore flight, in carry-on, checked baggage or cargo. The safety and comfort of our guests is a top priority and this rule will stand until further notice.

Be on the lookout for fraudsters posing as legitimate WestJet representatives. If you feel that you have been the target of suspicious activity, please contact the RCMP Canadian Anti-Fraud Centre at 1 888 495 8501, or visit their website.

Email (phishing) and telephone scams are common methods used by criminals to lure people into disclosing personal information such as credit card numbers and account information. These scams intentionally impersonate trusted brands to leverage goodwill and avoid suspicion. They appear to be authentic and may go so far as to use logos and official sounding email addresses.

A fake WestJet discounts website has recently been set up with the promise of deeply discounted fares for WestJet flights. Please be advised that this is NOT WestJet, nor is it associated with WestJet in any way. The site is falsely claiming to represent WestJet and its contact centre agents. Please do not send any money to them. Another way to know that this site is not real is that we will never email you back from a Gmail account or ask you to wire money within 48 hours. If you think you’ve encountered a scam and want to clarify, please call us at 1-888-WESTJET (1-888-937-8538).

Phishing is the practice of sending phony email messages to trick recipients into sharing sensitive information. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. Phishing scams may also make a false claim that your account is in urgent need of attention. This sense of urgency drives the recipient to click a link to an authentic looking website which is actually a spoof site used to gather credit card information and account details. Avoid clicking on any attachments to these emails as they may contain viruses or spyware.

Key indicators of a phony email are:

  • a false claim that a prize or flight has been awarded;
  • a false claim that there is a problem with the recipients account that needs "fixing";
  • the existence of typos or poor grammar, spellings such as "Westjet" instead of "WestJet";
  • the sender's email address and any links in the document may appear authentic;
  • other authentic looking material such as logos or company colours.

Several fake WestJet Instagram accounts have recently been set up and are promising free flights or vacations to the first 25,000 followers. This common Instagram scam technique allows an individual to build a large following with the intention of selling the account. Although the fake account names are similar to ours and some use our logo, they are not associated with WestJet.

We recommend guests do not follow these accounts and avoid sharing them on Instagram. The official WestJet Instagram account is called "WestJet" and can be found at http://instagram.com/westjet.

Internet marketers are falsely claiming to represent WestJet Airlines Limited using an online survey and Facebook sharing. The scam offers free tickets in exchange for answering a questionnaire and then sharing the survey with friends on Facebook. We are always happy to hear how your experience with us was, and ask you not to share this scam to your own Facebook profile. For more information, please see our blog post.

Telephone scammers are impersonating WestJet in an attempt to steal your personal information. WestJet does not use telemarketers or share guests' personal information. If you receive a call indicating that you've won "WestJet points/miles" or are a "preferred customer" please hang up. Visit http://www.antifraudcentre.ca/ for more info on this and other types of scams.

Automated phone recordings are used to target a large range of phone numbers including private unlisted numbers and office extensions. These calls will often state that you are a valued guest and are eligible for a prize, attempting to claim the prize will put you in contact with a live operator. This operator may attempt to gain access to your personal information such as credit card numbers or account details and may become quite persistent. WestJet DOES NOT participate in any form of phone promotion or solicitation.

Numerous guests attempting to reach WestJet by phone have found themselves in the ‘Misdial Trap’ – a scheme used by fraudsters and telemarketing companies to profit from misdial traffic.

There are many active toll-free numbers created intentionally close to WestJet phone numbers in an attempt to catch guests who misdial to harvest their personal information and credit card details. This marketing strategy relies on clumsy dialing and high-pressure tactics. These types of scams are rapidly increasing. Please dial carefully and remember, the toll free phone number for WestJet is 1-888- WESTJET.

As a Canadian registered air carrier, WestJet is required by several countries to spray insecticide in the flight deck and guest cabin prior to traveling to those countries. This is a preventative measure against the importation of foreign insects that may carry disease or damage crops.

WestJet uses Permethrin #216, an insecticide approved by the World Health Organization (WHO) for application onboard commercial aircraft. According to the WHO, short-term exposure when spraying this insecticide has not been found to cause any adverse health effects.

More information on disinsection can be found on the Transport Canada website at:
http://www.tc.gc.ca/eng/civilaviation/standards/commerce-ohs-disinsection-westjet-2094.htm
or at the U.S. Department of Transportation website at:
http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.

Be your best guest

You can help create a great experience for everyone on board by consuming liquor responsibly.

It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. To ensure the safety of all guests and crew, if you are believed to be impaired by alcohol or drugs, before your flight, our crew has the right to deny you boarding.

Canadian Aviation Regulations prohibit us from allowing any guest to board our aircraft when there are reasonable grounds to believe the person's faculties are so impaired by alcohol or a drug that they may present a hazard to the aircraft or to guests.