Service fees

There are quite a few service fees, and we want to make sure you understand them. This handy page outlines any fees that may come up when travelling as our guest.

The fee amounts show the minimum to maximum tax (0-18 per cent) payable, which may be applicable in some circumstances, unless otherwise noted, fees are shown in Canadian dollars. Please note, fees are generally charged in the currency of the reservation, however, in some cases they may also be charged in the currency of the country you're travelling to or from.

Are you travelling with one of our airline partners? The policies of the other carrier may apply. We encourage you to familiarize yourself with the fees for your journey. 

Checked baggage

Online payment for baggage can only be done through online check-in 24 hours to 60 minutes before you fly.

In the event that a bag is lost, you will be reimbursed for your baggage fee (not including excess valuation) in addition to settlement for the loss of baggage.  Please note WestJet does not accept checked baggage fee payments through our contact centre. You can add baggage on applicable flights when you check-in online, or simply by visiting the WestJet customer service desk or a kiosk at the airport, before your flight departs.

In addition to any other applicable baggage fee:

  • each overweight bag will be charged a fee of 75-88.50 CAD. Overweight is considered an item that weighs more than 23 kg (50 lb.) but not exceeding 45 kg (100lb.).
  • any oversize baggage will be charged a fee of 75-88.50 CAD. Oversize is an item between 158 cm – 203 cm (62 in. – 80 in.) in combined dimensions.

Here are some conditions you need to be aware of:

  • a third or fourth piece is not permitted on flights to or from Jamaica or Trinidad and Tobago.
  • a fourth piece is not permitted on flights operated by WestJet Encore.
  • only one oversize golf bag with clubs is permitted on flights to or from Jamaica or Trinidad and Tobago.
Econo (Lowest), Econo or Member Exclusive 25-29.50 CAD 35-41.30 CAD 100-118 CAD 100-118 CAD 75-88.50 CAD 75-88.50 CAD
Flex No fee 35-41.30 CAD 100-118 CAD 100-118 CAD 75-88.50 CAD 75-88.50 CAD
Plus (Lowest and Flexible) No fee No fee 100-118 CAD 100-118 CAD 75-88.50 CAD 75-88.50 CAD

 

Learn more about our fare options

Travelling outside of Canada
/U.S.
No fee 35-41.30 CAD 100-118 CAD 100-118 CAD 75-88.50 CAD 75-88.50 CAD
Travelling within Canada
/U.S.(excluding Puerto Rico)
25-29.50 CAD 35-41.30 CAD 100-118 CAD 100-118 CAD 75-88.50 CAD 75-88.50 CAD

 

WestJet RBC® World Elite MasterCardǂ primary cardholders No fee1 35-41.30 CAD 100-118 CAD 100-118 CAD 75-88.50 CAD 75-88.50 CAD
Silver members No fee1 35-41.30 CAD 100-118 CAD 100-118 CAD 75-88.50 CAD 75-88.50 CAD
Gold members No fee1 No fee1 100-118 CAD 100-118 CAD 75-88.50 CAD 75-88.50 CAD

 

Learn more about WestJet Rewards

Carry-on items help to make your trip more comfortable and convenient. We do our best to accommodate your carry-on allowance in the cabin, but acceptance of carry-on baggage is subject to space availability. If adequate space is not available, carry-on items will be placed in checked baggage (and be unavailable for the duration of the flight) at no cost.

Good guideline: your souvenir stuffed buffalo head is definitely going in checked baggage.

One item of carry-on baggage 53 cm x 23 cm x 38 cm
(21 in. x 9 in. x 15 in.)
No fee
One personal item 41 cm x 15 cm x 33 cm
(16 in. x 6 in. x 13 in.)
No fee

 

Learn more about carry-on baggage

Change shouldn't be difficult. At least we don't think so. That's why our fares allow you to change a guest's name or itinerary, and even the option to change to an earlier or later flight on the day of travel.

When fares are combined, the most restrictive class of service determines which fare rules apply. For example, if you are travelling on a Plus fare on your outbound and a Flex on your return, you will be charged Flex fees if you need to change your round-trip booking.

Change your flight

Fees below are for each guest on a reservation. Same-day travel is defined as a flight departing within 24 hours.

Aside from fees, based on the fare rules you may have to pay a difference in fare, if the difference is lower the amount is non-refundable to the original form of payment and will be returned to Travel Bank5. Econo (Lowest) fares are non-refundable and no changes are permitted.

Where are you flying to?When are you travelling?Econo (Lowest)EconoFlexPlus
(Lowest)
Plus (Flexible)
Travel within Canada Within 24 hours of booking6
 
 
 
 
Travel departing in more than 60 days 25 CAD
 
25 CAD
 
Travel departing within 60 days/Same-day flight changes 100 CAD
 
100 CAD
 
Travel between Canada and all destinations in North America (including Mexico, the Caribbean and Central America) Within 24 hours of booking6
 
 
 
 
Travel departing in more than 60 days 25 CAD 25 CAD 25 CAD
 
Travel departing within 60 days/Same-day flight changes 100 CAD 100 CAD 100 CAD
 
Travel to or from destinations outside North America Within 24 hours of booking6
 
 
 
 
Travel departing in more than 60 days 50 CAD
33 EUR
28 GBP
50 CAD
33 EUR
28 GBP
50 CAD
33 EUR
28 GBP
 
Travel departing within 60 days/Same-day flight changes 150 CAD
99 EUR
83 GBP
150 CAD
99 EUR
83 GBP
150 CAD
99 EUR
83 GBP
 

Refer to Econo attributes for Member Exclusive fares.

Change fees below are for each guest on a reservation. Same-day travel is defined as a flight departing within 24 hours.

Aside from fees, you can expect the following if the new fare is:

  • higher, the difference in fare and applicable taxes will be collected.
  • lower, the difference in fare and applicable taxes will be refunded. The reimbursement method will depend on the fare option that was purchased and the time of ticketing.

 

Econo, Plus Lowest fare or Member Exclusive for travel to or from all destinations in North America (including Mexico, the Caribbean and Central America) No fee 100 CAD 25 CAD
Flex fare for travel within Canada No fee No fee No fee
Flex fare for travel to or from all destinations in North America ( including Mexico, the Caribbean and Central America), but excluding travel within Canada No fee 100 CAD 25 CAD
Econo, Flex, Plus Lowest fare or Member Exclusive (travel to or from destinations outside North America) No fee

150 CAD
99 EUR
83 GBP

50 CAD
33 EUR
28 GBP

Plus Flexible Fare No fee No fee No fee

The following is a breakdown of the fees associated with changing the name on your itinerary. Please call 1-888-937-8538 if you would like to make a name change.

Name change fees for bookings made before May 10, 2017

Econo or Member Exclusive (travel to or from all destinations in North America, including Mexico, the Caribbean and Central America) No fee 100-118 CAD Not available
Econo or Member Exclusive (travel to or from destinations outside North America) No fee 150-177 CAD
99-117 EUR
83-98 GBP
Not available
Flex (travel to or from all destinations in North America, including Mexico, the Caribbean and Central America) No fee 100-118 CAD Not available
Flex (travel to or from destinations outside North America) No fee 150-177 CAD
99-117 EUR
83-98 GBP
Not available
Plus No fee No fee Not available

 

Name change fees for bookings made between May 11, 2017 to October 02, 2017

Econo, Flex, Plus Lowest fare or Member Exclusive (travel to or from all destinations in North America, including Mexico, the Caribbean and Central America) No fee 100 CAD 100 CAD
Econo, Flex, Plus Lowest fare or Member Exclusive (travel to or from destinations outside North America)5 No fee

150 CAD
99 EUR
83 GBP

150 CAD
99 EUR
83 GBP

Plus Flexible Fare No fee No fee No fee

 

Name change fees for bookings made October 03, 2017 onward

Econo (Lowest) Changes are not permitted Changes are not permitted
Econo, Flex, Plus (Lowest) fare or Member Exclusive (travel to or from all destinations in North America, including Mexico, the Caribbean and Central America) No fee 100 CAD
Econo, Flex, Plus (Lowest) fare or Member Exclusive (travel to or from destinations outside North America)5 No fee

150 CAD
99 EUR
83 GBP

Plus (Flexible) Fare No fee No fee

If you're looking to change to an earlier flight, or want to be re-accommodated for a missed flight, to the same origin and destination on the same day of travel, this must be requested at the time of check-in (or, if at the airport, within two hours of a missed flight). Please note, this will always be subject to availability. Also, the difference in fare will not be charged or refunded for a change to an earlier or missed flight.

Arriving early for your flight: 

  • the flight must be to the same destination on the same calendar day and cannot be on a sold out flight.
  • your request is accommodated at the airport on the same calendar day, for the applicable fee based on the fare booked.
  • your request is accommodated through self-serve kiosk, mobile and web check-in starting five hours before the original flight's estimated time of departure. If you arrive more than five hours before the original flight's estimated time, you must see a WestJet customer service agent.
  • if there is space on the flight, you may be confirmed on the earlier flight.
  • you may only request to depart on an earlier flight if your baggage is with you.

 

Arriving late for your flight:

Please note, you will be considered a late-show if you contact WestJet within two hours of (before or after) your flight's scheduled time of departure. WestJet will allow you to late-show for the next available flight, to the same destination, on the same calendar day, if a seat is available, for the applicable fee. In some cases, the next available flight may be the next day or later, depending on the destination involved.

Same-day flight changes during check-in for bookings made prior to May 10, 2017

Econo , Flex, Member Exclusive (travel to or from all destinations in North America, including Mexico, the Caribbean and Central America) 100-118 CAD
Econo , Flex, Member Exclusive (travel to or from destinations outside North America)

150-177 CAD
99-117 EUR
83-98 GBP

Plus No fee
WestJet Rewards Gold members No fee

 

Same-day flight changes during check-in for bookings made between May 11, 2017 and July 23, 2017

Econo, Flex, Plus Lowest or Member Exclusive (travel to or from all destinations in North America, including Mexico, the Caribbean and Central America) 100-118 CAD
Econo , Flex, Plus Lowest or Member Exclusive (travel to or from destinations outside North America)

150-177 CAD
99-117 EUR
83-98 GBP

Plus Flexible No fee
WestJet Rewards Gold members No fee

 

Same-day flight changes during check-in for bookings made July 24, 2017 onward

Econo (Lowest) Changes are not permitted
Econo, Plus (Lowest) or Member Exclusive (travel to or from all destinations in North America, including Mexico, the Caribbean and Central America) 100-118 CAD
Flex fare for travel within Canada No fee
Flex fare for travel to or from all destinations in North America ( including Mexico, the Caribbean and Central America), but excluding travel within Canada 100-118 CAD
Econo, Flex, Plus (Lowest) or Member Exclusive (travel to or from destinations outside North America)

150-177 CAD
99-117 EUR
83-98 GBP

Plus (Flexible) No fee
WestJet Rewards Gold members No fee
  • changes accepted 21 days or more before departure, and subject to a 100 CAD change fee plus GST per guest.
  • vacations booked with round-trip Plus fares will not be charged the change fee.
  • all vacations are subject to applicable supplier rates and charges.
  • changes are re-booked at current retail price. A change of property is treated as a cancellation.
  • One name change is permitted outside of 21 days or more prior to departure per booking for a change fee of 100 CAD plus GST;
  • hotel and other suppliers also have fees that may be applicable.
  • to change your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

 

Econo or Flex 105 CAD
Refund to original form of payment
105 CAD
Difference in package price will apply
Plus No fee
Refund to original form of payment
No fee
Difference in package price will apply

 

Learn more about our fare options

Life sometimes gets in the way of plans. We understand, and we try to be as accommodating as possible when plans change. You may cancel flights up to two hours before scheduled departure. In the case of a no-show, all funds are forfeited, and that's no fun for anyone.

When fares are combined, the most restrictive class of service determines which fare bundle rules apply.

Cancel your flight

Fees below are for each guest on a reservation. Same-day travel is defined as a flight departing within 24 hours from time of booking.

Econo (Lowest) fares are non-refundable outside of 24 hours from time of booking.

All fares excluding Econo (Lowest) are non-refundable to the original form of payment and will be returned to Travel Bank5, except for Plus (Flexible) and any bookings made within 24 hours excluding same-day travel.

Where are you flying to?When are you travelling?Econo (Lowest)EconoFlexPlus
(Lowest)
Plus (Flexible)
Travel within Canada Within 24 hours of booking6
 
 
 
 
 
Travel departing in more than 60 days 25 CAD
 
25 CAD
 
Travel departing within 60 days/Same-day flight changes 100 CAD
 
100 CAD
 
Travel between Canada and all destinations in North America (including Mexico, the Caribbean and Central America) Within 24 hours of booking6
 
 
 
 
 
Travel departing in more than 60 days 25 CAD 25 CAD 25 CAD
 
Travel departing within 60 days/Same-day flight changes 100 CAD 100 CAD 100 CAD
 
Travel to or from destinations outside North America Within 24 hours of booking6
 
 
 
 
 
Travel departing in more than 60 days 50 CAD
33 EUR
28 GBP
50 CAD
33 EUR
28 GBP
50 CAD
33 EUR
28 GBP
 
Travel departing within 60 days/Same-day flight changes 150 CAD
99 EUR
83 GBP
150 CAD
99 EUR
83 GBP
150 CAD
99 EUR
83 GBP
 
Cancellations (balance refunded to original form of payment)8 0 CAD

Refer to Econo attributes for Member Exclusive fares.

Fees below are for each guest on a reservation. Same-day travel is defined as a flight departing within 24 hours from time of booking. All fares are non-refundable to the original form of payment and will be returned to Travel Bank5, except for Plus Flexible and any bookings made within 24 hours excluding same-day travel.

 

Econo, Plus Lowest or Member Exclusive (travel to or from all destinations in North America, including Mexico, the Caribbean and Central America)

No fee

100 CAD

25 CAD

100 CAD Non-refundable
Flex fare for travel within Canada

No fee

No fee

No fee

No fee Non-refundable
Flex fare for travel to or from all destinations in North America ( including Mexico, the Caribbean and Central America), but excluding travel within Canada

No fee

100 CAD

25 CAD

100 CAD Non-refundable
Econo, Flex, Plus Lowest fare (travel to or from destinations outside North America)

No fee

150 CAD
99 EUR
83 GBP

50 CAD
33 EUR
28 GBP

150 CAD
99 EUR
83 GBP

Non-refundable
Plus Flexible fare

No fee

No fee

No fee

No fee

Non-refundable

 

For vacations purchased on or after May 2, 2016:

  • cancellations will be accepted 21 days or more before departure, subject to a 250 CAD cancellation fee per guest. Vacations booked with round-trip Plus fares will not be charged the cancellation fee.
  • hotel and other suppliers also have cancellation fees that may be applicable.
  • the remainder of the booking price will be refunded back to the original form of payment.
  • cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.
  • to cancel your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

 

Econo or Flex

250 CAD per guest

Non-refundable

Plus

No fee

Non-refundable

The seat fees shown below are in Canadian dollars. If you are paying for a seat fee on westjet.com, the fee will be charged in the currency of your reservation, when selecting a seat more than 24 hours before flight time.

Fees for advance seat selection are charged for each flight segment, each direction of travel and by length of segment. Flight segments are identified by flight numbers; each flight number represents one flight segment. Seat fees are non-refundable within 24 hours of scheduled departure with the exception of full itinerary cancellations made more than two hours before the originally scheduled time of departure.

Add seat selection to an upcoming flight

Advance seat selection fees for Econo fare guests are noted below and are based on flight distance. Flex fare guests receive free seat selection for regular seats for bookings made January 17, 2017 onward, however fees apply should an exit row seat be chosen. Learn more about our Plus fare.

 

Short distance (0 - 300 miles) From 5 CAD From 10 CAD
Medium distance (301-1000 miles) From 10 CAD From 30 CAD
Long distance (over 1001 miles) From 20 CAD From 40 CAD

If you have booked an Econo or Flex fare, or a Member Exclusive fare, and if seats in Plus are still available at time of check-in, you may choose to move for a fee.

Please note the following information regarding Plus seat selection at the time of check-in:

  • seats in Plus are located in the first three or four rows of the aircraft and include extra legroom, advance boarding, first access to overhead bins, and premium food and beverages (beer, wine, spirits). WestJet reserves the right to limit alcohol service.
  • our Boeing 737 aircraft includes a blocked middle seat. Our Boeing 767 aircraft are equipped with wider seats.
  • seats on flights operated by WestJet Encore do not have extra legroom. Plus upgrades on Encore include priority boarding and early access to overhead bin space.
  • if Plus is selected at check in, checked baggage, no fee for changes and cancellations and priority security are not included.
  • selections vary based on flight length, time of day and availability.
  • Upgrade to a Plus seat based on availability from $19 to $249 CAD plus tax7

 

When your pet flies WestJet, they're our guest. Okay, so they don't get spicy snack mix or inflight entertainment - yet - but we do work hard to ensure your pet travels in comfort and safety. To ensure we provide the best ride for your pet, travel dates, kennel sizes, animal types and other restrictions apply. Learn more.

  • pets are not accepted at all hotels, or may be permitted with additional charges. Please contact the hotel directly to inquire.
  • To add kennel as carry-on or checked baggage to a WestJet flight please call 1-888-937-8538 (1-888-WESTJET).
  • Not travelling with your pet? WestJet Cargo can help get your animal where they are going.

 

Travelling option Fee
In the cabin (carry-on) 50-59.00 CAD
As checked baggage 75-88.50 CAD
On their own (as cargo) Please contact WestJet Cargo at 1-866-952-2746 (1-866-WJCARGO).

All WestJet aircraft are cashless. We accept the WestJet RBC® MasterCardǂ, American Express®, Diners Club International®, Discover®, MasterCard® and Visa®. On-board purchases are charged in Canadian dollars. Guests seated in Plus (located in the first three or four rows of the aircraft) receive food and beverages (beer, wine and spirits). WestJet reserves the right to limit alcohol service.

 

ServiceFee and details
Non-alcoholic beverage and snack
Complimentary (on flights over one hour)
Food options 2.29-19.54 CAD (availability based on flight time and duration)
Alcoholic beverages 6.49-8.61 CAD (availability based on flight time and duration)
Seatback TV - movies Complimentary for domestic flights within Canada, U.S. and international flights (available on select flights)
WestJet Connect internet connectivity 1-hour pass: 6.49 CAD*
3-hour pass: 8.99 CAD*
24-hour pass 18.99 CAD*
* Plus applicable taxes.
Earbuds Standard 3.49 CAD*
Hi-fi 12.49 CAD*
* Plus applicable taxes.
Blanket 3.99-4.59 CAD

 

Learn more about inflight experience

Did you know we fly lobsters too? And you don't even have to buy them a seat (just a special box). We have some other special services that you might be interested in. Unfortunately, lemon herb butter is not one of them.

 

ServiceFee and details
Unaccompanied minor 100-118 CAD per direction
Travel Bank credit extension 20-23.00 CAD 
Some credits may not qualify for extension.
Seafood boxes4 10-11.80 CAD
Excess valuation 10-11.80 CAD per item