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Manage your trips online from our website.
We recently updated our reservation system. And we understand that you may have some questions when it comes to being able to change or even cancel a booking online. We hope that the following will help you.
Why can't I make a change or cancel my booking?
You may not be able to change or cancel online and will need to contact us at 1-888-WESTJET (1-888-937-8538) for assistance, if your booking:
- was created within the last 24 hours.
- is for a flight to/from the United States, Caribbean, Mexico or Central America.
- has a seat assigned on your reservation.
- was purchased with WestJet dollars or cash.
- touches down in more than one city (multi-city).
- is for a flight departing within two (2) hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
- was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a wheelchair, portable oxygen, etc.
For any bookings made through:
- WestJet Vacations or WestJet Vacations Groups bookings, please contact the WestJet representative assigned to your reservation.
- WestJet Groups, including weddings, conventions, sports or schools, please contact the WestJet representative assigned to your reservation.
- An airline partner, travel agency or tour operator, please contact them directly as all modifications must be managed by these partners/agencies.