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Blind or partially sighted

We're dedicated to ensuring your WestJet flight is as smooth and enjoyable as possible. If you have any additional questions or require more detail about the information below, please call us at 1-888-937-8538.

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Web services for guests that are blind or partially sighted

Seating

If you notify us of your requirement a minimum of 48 hours before your flight departure, we will automatically provide a seating accommodation at no charge to a seat on the aircraft type operating your flight, that is appropriate for your needs. On our Boeing 737-600 aircraft, auto-seating is in rows 7-8; 737-700 aircraft auto-seating is in rows 7-9; 737-800 aircraft auto-seating is in rows 9-11; Boeing 767 aircraft auto-seating is in rows 12-15; and on our Boeing 787 Dreamliner it is in rows 26 – 30 in seats DEF. On WestJet Encore Q400 aircraft, auto-seating is in rows 7 and 8. Our aircraft are equipped with tactile row markers located on the overhead bins or on the aisle seats. Tactile row numbers are in raised characters and/or Braille.

Assistance services

Gate passes
Participating airports may provide a family member or friend with a gate pass which will allow them to escort you to the departure gate. Please note; a gate pass is not permitted for meeting a guest at the gate upon arrival. The person requesting the gate pass must have valid government-issued photo identification that is not expired.

You may request a cabin crew member help guide you to your seat, to and from the lavatory, or to assist you with your baggage.

We recommend that you review our service animals page if you are travelling with a service animal, as some destinations may not accept your animal or have additional restrictions or quarantine requirements before they are allowed entry. Also, if you are travelling with a large service animal that requires additional floor space, we require 48 hours advance notice to confirm this space.

We kindly ask that if you have a special need that you self-identify your needs at the time of booking, at check-in and notify a cabin crew member upon boarding.

Safety briefings

Once onboard the aircraft, our inflight crew will provide an individual safety briefing. Supplemental briefing cards are also available in Braille or large-print format in English and French on all WestJet aircraft.

Accessible content

DVDs, CD-ROMs, emails and information on the website containing text and descriptions of graphics that are compatible with text readers and browsers.

Printed publications using a 14-point font size or larger with sans-serif font and good contrast will be used where practical.

Audio recordings of printed documents will be made available upon request within a reasonable time frame.

Braille is currently available in English and French by means of a supplemental passenger safety briefing card that is onboard all aircraft in the fleet. In addition to the supplemental briefing cards, tactile row markers are present on most of our fleet. Tactile row markers are located along the lower edge of the overhead bins.