We're dedicated to ensuring your WestJet flight is as smooth and enjoyable as possible. If you have any additional questions or require more detail about the information below, please call us at 1-888-937-8538.
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If you notify us of your requirement during booking, or at least 48 hours before your flight departure, you will be automatically seated (at no charge) into a seat that is most appropriate for your needs. On our Boeing 737-600 aircraft, auto-seating is in rows 7-8; 737-700 aircraft auto-seating is in rows 7-9; 737-800 aircraft auto-seating is in rows 9-11; Boeing 767 aircraft auto-seating is in rows 12-15; and on WestJet Encore Q400 aircraft, auto-seating is in rows 7-8. Our aircraft are equipped with tactile row markers located on the overhead bins or on the aisle seats. Tactile row numbers are in raised characters and/or Braille.
Some of our airport locations may provide a gate pass to a family member or friend, which allows them to escort you to the gate for departure. Please note; a gate pass is not permitted for meeting a guest at the gate upon arrival. The airport has the final approval of this request based on the current security level. Be sure the person requesting the gate pass has valid government-issued photo identification that has not expired.
You may request that a member of our inflight crew help guide you to your seat, to and from the lavatory, or to assist you with your baggage.
We recommend that you review our Service animals page if you are travelling with a service animal, as some destinations may not accept your animal or have additional restrictions or quarantine requirements before they are allowed entry. Also, if you are travelling with a large service animal that requires additional floor space, we require 48 hours advance notice to confirm this space. Please see Service animals for more information.
We kindly ask that if you have a special need that you self-identify your needs at the time of booking, at check-in and notify our flight crew upon boarding any of our aircraft.
Once onboard the aircraft, our inflight crew will provide an individual safety briefing. Supplemental briefing cards are also available in Braille or large-print format in English and French on all WestJet aircraft.
DVDs, CD-ROMs, emails and information on the website containing text and descriptions of graphics that are compatible with text readers and browsers.
Printed publications using a 14-point font size or larger with sans-serif font and good contrast will be used where practical.
Compact discs (CDs)
Audio recordings of printed documents will be made available upon request within a reasonable time frame.
Braille is currently available in English and French by means of a supplemental passenger safety briefing card that is on board all aircraft in the fleet. In addition to the supplemental briefing cards, tactile row markers are being installed across the fleet. This program will be expanded as required and reviewed on an ongoing basis.