Buenaventura Grand Hotel and Great Moments reviews
6144 TripAdvisor reviews
Highly Recommend!
Heather O on Mar 23, 2024
Celso at the adult pool bar was incredible all week. Great service with a wonderful smile. Raul at the front end was so helpful and sweet! All of the food from the snack bar, buffet and Sunset restaurant was top notch and elegant. We have two tiny, tiny complaints, and that was the beds were not very comfortable and between 10:00 p.m. 12:00 am the hallway outside our room was very noisy with loud voices and doors slamming. But we loved the location of our room and the wonderful service and the beautiful view. We're grateful for our week we had here!
Fabulous Home away from Home
rhondacM2106RG on Mar 21, 2024
We love returning to the Buenaventura grand Hotel, great and great moments, which is in a wonderful location. A short distance from the Malecon, shopping and restaurants and the Port of Valarta for all adventures. The hotel has completely been renovated through out. You will be greeted by helpful Bellman Christian and Ezekiel as well as many others. The front desk staff are amazing. Checking in was easy and we love the new bracelets for our room key certainly an upgrade from the cards. We got to know Brian, Wendy, Tania, Nero quite well over the next three weeks. They were there whenever we needed them. Julio, Tatiana, Fatima, and Tania in guest services always greeted you with us with warm welcomes and beautiful smiles. They helped us with reservations with the à la carte restaurants and they spent countless hours as well throughout the hotel, ensuring guests are well taken care of. The waiters and waitresses some long-term employees give top-notch service with amazing smiles. Their smiles are truly infectious all of the staff. Special recognition to Eduardo Rudy, Gustavo, Fausto, Arelis, Francia, Isidro, Ramon, Miguel, Fernando, Melissa, Diana, Gloria, David, Jesus, Jamie, Celso, Alicia, Katherine, Jair,Carlos, and Jorge. Of course the bartenders are second to none; Victor,Oscar, Fernando,Leobardo, Miguel, Nelson, Raymundo, Guillermo, Paul and David. We were greeted every day by our hostesses Delila and Daily for dining in the restaurants. another special part of this fabulous hotel is Abimel who is the great moments manager. All of the staff worked tirelessly to ensure each and every guest feels at home and is well taken care of the sunset restaurant on the beach has amazing servers. Ramon is Isidro,Nigel, Javier, Oscar, and Jamie. They have fun while still being very professional. The Corisone Resurant have two amazing servers as well, Luis and Jesus. Abimel along with Noelia Lorena and Noemily kept the guests entertained with aqua aerobics around the pool, card games, volleyball, bracelet making and bingo, and kayaking. The maintenance and event staff worked tirelessly setting up for special events, such as Mexican night tropical night and for weddings, simply amazing workers getting to know the staff was a pleasure treating us just like family. We know that we didn’t get to know everyone’s names, but your warm smiles, and your hard work didn’t go unnoticed. It is with much gratitude we say a huge thank you to everyone for a special vacation and a special home away from home. Buenaventura Grand maybe a smaller hotel, but is Grand in hospitality. Hasta La Proxima Vez
Fabulous Home away from Home
Rhonda C on Mar 21, 2024
We love returning to the Buenaventura Grand Hotel and Special Moments. The hotel is in a wonderful location a short walk from the Malecon, shopping, restaurants and the Port of Vallarta. The hotel is a smaller hotel with completely renovated rooms. You will be greeted by helpful Bellman Christian and Ezequiel and well as many others. The front desk staff Bryan, Wendy, Tanya and Nero make check in very easy. We love the new bracelets for a room key a definite upgrade from the room card. Guest services staff, Julio, Tatiana, Fatima and Tania always greeted with with a warm welcome and beautiful smiles. They helped us with a la cart reservations and well as other concerns throughout our stay. They spent countless hours as well throughout the hotel ensuring guests are well taken care of. The waiters and waitresses, some long term employees give top notch service with amazing infectious smiles. Special recognition to Edwardo, Gustavo, Rudy, Fausto, Arelis, Francia, Ramon, Isidro, Miguel, Fernando, Melisa, Diana, Gloria, David, Jesus, Jaime, Celso, Alicia, Catherin, Javier, Carlos, and Jorge. Of course the Bartenders are second to none, Victor, Oscar, Fernando, Leonardo, Miguel, Nelson, Raymundo, Guillermo, Paul and David. We were greeted every day by Dalila and Daily our beautiful hostesses for dining in the restaurants. Another special part of this Hotel is a gentleman called Abimel who is Great Moments manger, ensuring all events run smoothly. Abimel also is my kayaking enthusiast making sure I got out and in from Kyaking the Bay without incident. All of the staff work tirelessly to ensure each and every guest feels at home and is taken care of. The Sunset Restaurant on the beach has amazing servers: Ramon, Isidro, Miguel, Nigel, Javier, Oscar and Jaime. They have fun while still being very professional. The Corisone Resurant servers Luis and Jesus were amazing as well. Abimel along with Noelia, Lorena, Noemily kept the guests entertained around the pool with aqua aerobics, card games, bingo, bracelet making and volleyball. The maintenance and event staff work tirelessly in the heat setting up for special events such as Mexican Night, Tropical Night and Weddings. Simply amazing workers. The cleaning staff work tirelessly as well, working around the clock to ensure cleanliness is number one priority. Getting to know the staff on a personal basis was a pleasure, treating us as family. We know that we didn’t get to know everyone’s name but your warm smiles and your hard work did not go unnoticed. It is with much gratitude we say thank you to everyone for a special vacation at our special home away from home. The Buenaventura Grand may be a smaller hotel but it is Grand in hospitality. Hasta La Proxima Vez
Will book again…for sure!!! Great experience!
William B on Mar 21, 2024
We had a great time at the all inclusive resort! The atmosphere was festive and most of the staff were really in tune with hospitality and trying to provide a pleasant experience! The pools were active with music and plenty of staff to help with drinks and food as needed. We generally stayed at the all adult section of the pool area. Celso and Jorge especially were the kings that kept food and drink coming as needed. Always a smile and a cool, calm, helpful demeanor came these two! Also we met many new friends and acquaintances in this area! The food at the buffets were always well stocked and the variety and quality were more than adequate! The ladies making the custom order eggs/omelettes and also the lady at the pancake and French toast are were always helpful. I like the new ordering app for the eggs and omelette. Oscar and Francia at the Sky Bar were wonderful faces to see every afternoon and evening for sunset drinks and snacks! This area and the service from these two were among the top experiences daily. We never wanted to miss a sunset there if possible and knowing that Oscar and Francia would be there made it all the more enjoyable. Our room was said to be ocean view but its specific description should probably change to courtyard view for accuracy and to not have such a large variance in member expectations. Nonetheless we thought our experience at Buenaventura was exemplary and even preferable to our stay at the sister property next door. We look forward to booking many future stays at Buenaventura and seeing familiar faces that made our stay so enjoyable! Until next time!!!
Great Resort
Sonia R on Mar 21, 2024
Great resort for families. Within walking distance to malecón, shops and restaurants. Rooms were nice and clean. All staff was friendly and attentive. Mariachi Night was fun and festive. We mostly hung out by one pool and the server there, Jorge (George) was the best! Would definitely go back!