The Verandah Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4527 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Highs and Lows

    Reviewed by Joanne3316(Lincoln, United Kingdom) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This resort really is a mixed bag of surprises! Check in was very long, not what you want after a long flight with added time difference. There was a lot of people checking in at the same time but the hotel was aware that would be the case. Rooms are poor. Seriously need updating. Although they are clean, the bathroom in particular needed an upgrade. The resort itself is well maintained, pools are clean. Beaches are lovely. Food was good overall. The buffet food was nice, themed each night which made a change. Not a lot of choice if you don’t like that specific theme though. Now...customer service...we did not encounter a problem throughout our stay, until the very last hour! We went to the restaurant for some lunch before our flight home. The service we received left me speechless. The waitress (who has no name badge!) was so rude. Anything we asked for she shrugged and acted like we had made demanding requests. We simply were ordering pizzas/burgers off the menu. She dropped some milk and swore in front of our children. Our food took over an hour to arrive, my two year olds food never did arrive, so she didn’t even have chance to eat. We ran out of time and had to leave for the airport. This was more than ‘relaxed’ Caribbean service - The staff really couldn’t care less. That was the worst customer service I have encountered anywhere I have travelled.

    Beautiful place but not the best experience.

    Reviewed by stephanied0minique(Brooklyn, New York) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I will just start by saying that Pineapple Beach Club & Verandah are beautiful properties. The beach on Pineapple is absolutely gorgeous but the way that my friends and I were treated at this resort was enough to make me never want to return to Antigua again. I will just start by saying if you like to dress sexy or even just wear minimal clothing in 90 degree weather you will be shamed on this resort. I was walking by the beach mall on Pineapple Beach and was told by one of the staff that I need to "cover up." When I decided to ignore him he loudly said "excuse me ms." I was humiliated and disgusted. I suppose my bikini did not fit the appropriate standard of beachwear for Pineapple Beach. Another evening on this trip a hostess at one of the restaurants on Verandah told my friend that she would not be allowed into the restaurant with a crop top. She then went to go get the manager to confirm whether or not she could come in. Another incident happened with a male friend who was told "young man you need a shirt on" meanwhile he was at the pool bar. It was disgraceful to think we were told how to dress on vacation in such hot weather. And no matter what the weather was we are adults and should not be told what to wear on a resort that we paid for. The straw that broke the camel's back was that we accidental left some cash out ($85) and it was stolen by the person who cleaned our room that day. We filed an incident report with security who told us that he would start an investigation. Just know that NOTHING came out of that investigation by the time we checked out. The manager said call security and security said the investigation was not done. Case and point we were out of $85 and our dignity after being shamed. Important note most of this happened on the Verandah side. We didn't seem to have the same stares and issues on Pineapple besides the beach incident. I would say either stay at Pineapple or just find a different resort period! The GM at Pineapple was very accommodating with the birthday plans that my boyfriend made for me to the point that we gave her a card and money asa gift! This was a hit and miss experience. I would never stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-1

    vacation

    Reviewed by jlburkee22() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great place, friendly helpful staff. The first person I would like to mention is Myriam Brown. We were initially given a very nice room around the corner from the main pool area. Myriam was making her rounds on a golf cart and noticed my husband needed to take a break before continuing on to the pool,(he has mobility issues). She asked us if she could help us by moving the room closer to the main area of the resort for better access. In a couple of hours we were moved to another room that was even better than the original room. Myriam was so kind. The other person I would like to mention is Loriel the fitness instructor. She gave us plenty of laughs while going through the exercise routines. (DON"T LET HER COUNT UGH :P). And finally all the chef's, I have celiac disease which always concerns me when I travel. Every night the chef on duty would come out and point out the gluten free items on the buffet. The pastry chef would also come out and let me know the items that would be okay to eat for dessert. You have a great caring staff. Thanks for a wonderful experience Janet Burke

    Another Excellent stay

    Reviewed by CWL2007(Ainley Top, United Kingdom) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Having stayed at the Verandah six times, the hotel experience gets better every trip. From arriving at the resort you feel safe, relaxed and the food is the best I have experienced within an all inclusive environment. The staff go out their way to make your stay enjoyable and memorable, this applies from the ground staff to management. The accommodation is typical Caribbean, (not OTT) but spotlessly kept clean, the grounds are immaculate and there is something for all ages around the resort, from water sports to purely relaxing around the pool or beach. The food in all the four restaurants / beach bar is of excellent quality, with plenty of choice. If you are looking for a stress free relaxing holiday at excellent value The Verandah ticks all the boxes.

    October 19 weeks stay

    Reviewed by sparky_dinham(Plymouth, United Kingdom) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fantastic stay, staff couldn’t have been more friendly or helpful - no complaints. We took full advantage of the facilities, the meals were varied and delicious, the drinks lovely and the water sports perfectly adequate. Thank you