Crown Paradise Club Cancun reviews
19998 TripAdvisor reviews
Horrible experience
Excursion306639 (Denver, Colorado) on Mar 24, 2024
Horrible experience. Took an hour to check in. Saul was extremely slow and unfriendly. The room was right above the disco. The walls were vibrating from the loud music. Requested a rollaway bed that was never delivered. Unacceptable service and the worst experience ever. Shame on you, crown paradise.
Can't wait until next time.
FrequentFlier197984 (Santa Rosa, California) on Mar 23, 2024
Enjoyed our stay immensely. The staff were over the top friendly and helpful. The activities were fun and engaging. Some of the food was a little flavorless. I expected to have a ton of flavorful food but I got mostly bland and limp food. Still enjoyed everything otherwise.
This place is Paradise!
taraa568 on Mar 22, 2024
Antonio at the members lounge is THE BEST! So kind and upbeat, very attentive, and made the best drinks. Leon at the adult pool was wonderful as well. Kept the energy going and attended to everyone quickly. Really enjoyed his special margarita. Yazmin took care of our every need and made sure we had our dinner reservations I highly recommend the spa services too. We will continue to go back for the excellent services, the accommodations, but most of all the AMAZING staff!!!
Great for families not so much just adults....
Sherry D on Mar 22, 2024
Great place to take your family. Kids don't care so much about the amenities you know. I was looking for a few simple amenities, like a hot water maker for morning tea in my room and not having to travel all the way to lobby or buffet to get hot water. The beds were unfortunately way hard. Showers need major updating, tad bit of rust in the shower in my room. Other than that the families I saw there were having a blast! Lots of fun things for kids to do. not so much adults on a vacation.
Great family resort!
sarahmT986BX on Mar 22, 2024
We had a great week with the kids! Reading the reviews before we left made me a little nervous about the quality of the hotel, but with four kids along I couldn't find another place in this price range that offered two bedrooms and two bathrooms in the same unit. The rooms and resort were very clean and well cared for. The service was amazing-the staff are friendly and helpful! We booked through Costco, and transfers were included, and were very reliable. Only about a 20 minute drive from the airport. To get a reservation for the restaurants, you need to register at 8am in the morning-I heard lots of complaints about that, but I was able to get a reservation for a different restaurant every day-if you sleep in late, you might have to eat at the buffet at night. I am gluten-free, and the staff at the restaurants were very helpful in letting me know what was safe to eat, or making substitutions. My favourite meal was probably the salmon in the seafood restaurant, the salad buffet at the Italian restaurant was also really good! One complaint I would have is that there was not much gluten free at all at the breakfast or lunch buffet. I had an omelette and fruit every morning for breakfast (which is a pretty good start to the day:) Loved the veggie sushi at the Japanese lunch place! My son ate french fries at least 3 or 4 times a day, so it's good for picky eaters. None of us got sick from the food or water-we even used the tap water to brush teeth. The kids all loved the special kid's drink menu at the bars-so many options for them!! The ocean was so fun-warm and lots of big waves-not great for really young kids, but my older three were jumping waves with me every day-highlight of our trip! We never left our kids alone in the kid's club, but it seemed very safe, and the staff were so fun for the kids. We had the family suite in the paradise tower (1004) , and it was ideal for us. Very soundproof rooms, and patio door walkout to the grassy area before the water slides and ocean. We had mini sticks and a football with, and played out there late afternoon every day (there was shade, which was so nice after a day in the sun). Huge iguanas wander around there, or lay in the sun. All in all, if you have reasonable expectations, and are not a really hard to please person, you will love it! So many fun activities for the kids to do, perfect for a family vacation:)