Finest Playa Mujeres by The Excellence Collection

We just returned on April 12, 2021 after a week stay. I did a ton of research and Im glad I made the decision to come here. Im not sure how to even write this review to give them the credit they deserve. From the minute you walk in my worries were gone. The rooms were clean, beds were comfortable, views were beautiful and the ambiance was perfect. I was worried about my teens having enough entertainment and they had a great time. I was worried the food would be a little to "fine" for our liking but it was so fresh and amazing. Nobody in our party of nine complained about the food. My mother that gets sick to her stomach all the time did really well. We usually just went with what the service recommended with food and it was all very good. The food could be classified more as an experience rather than typical dining. Typically I don't really care for buffet food but the market was a good buffet for breakfast. My teens had a room of their own and called room service several times along with eating at the restaurants. They really enjoyed that. The non stop eating was a huge benefit for a growing 18 year old boy. The beach was beautiful. It did have the seagrass one day but the other days it was clear. I saw tractors going up and down the shore a couple times a day cleaning it. Its super white soft sand. Omar and Angel at the beach are beyond amazing. My daughter was dehydrated and Omar made her a special sparkling lemon water and I swear he ran all over the resort and brought her 2 different kinds of electrolytes. My dad asked for fish tacos which the beach restaurant didn't have but Omar went and found him fish tacos which my dad was not expecting. Angel made sure our family was very well taken care of on every aspect. I was not sure about the dress code situation but it adds to the atmosphere. I was worried about not being dressed up enough and my husband was not too keen on the idea of having to wear pants to dinner. He took a couple pair of pants and some golf polos and was completely fine. I took some casual dresses that could dress up or down and it was great. The pools and hot tubs were beautiful and clean. We were there a week and never saw anybody vomiting like the other review mentioned. I really can't imagine anyplace being cleaner. I honestly don't think its possible. As far as covid goes. I appreciated the fact that service wore clear face coverings of their face so it helps with the language barrier. I appreciated the fact that I wasn't required to wear one anywhere. If people believe that there is science behind a cloth mask and they want to wear one feel free to do so. But thank you to this resort for not making me wear one. I wouldn't come here if they did. They took covid very seriously without having to put restrictions on their guest. The covid testing to get back into the US was very easy and well done. They haven't had a positive test since February. We did the aqua spa our last day. I wish we tried it earlier in the trip because we would have done it a few more times. It was wonderful. Entertainment was good as well. Always something going on. If you give this resort less than 4 stars you may want to get your head checked. I will be back!

Overall, I would say our expectations were met but not exceeded. Some people definitely stood out for customer service: Jose (spa), Javier at Tapas, entertainers, Paola the event coordinator was great. our massage therapists, Patricia and someone whose name I can’t remember) were amazing! Everyone at the spa was superb!!!

What a perfect celebration at Finest Resorts! From the minute we arrived to our reluctant departure, we met lovely staff, beautiful grounds, spacious rooms, great restaurants, and fun entertainment for ages 2-74! Omar, Sean, Damian, and Angel were wonderful on the beach with food, drinks, toys for our grandson and a beautiful hand decorated towel wishing us happy anniversary and goodby to the Murphy family! The staff at the bar in building 5 were always wonderful as was the concierge staff who helped with everything imaginable. What else can I say, from awesome room service to my favorite afternoon whole coconut, food was always good. Our room was kept spotless at all times and our housekeeper found my earring in the sheet I did not even know I had lost. She left it on the bedside table for me! We are all going back in 2 weeks and are so excited to see everyone there again. A truly excellent staff and perfect resort! See you soon!

We came back to the “Finest” all-inclusive resort with high expectations (Nov 25-Dec 3rd, 2019), as when we vacationed here before (July 3rd-11th, 2018), we loved the food, beach activities, shows & service! However, unfortunately this time around we were extremely disappointed by the lack of service & nasty attitude! Not sure what happened, but they really need to pay extra attention to the food! All 8 of us got really sick during our stay. We got food poisoning & were really sick throughout the duration of our stay, ‘projectile’ uncontrollably vomiting & feeling really weak throughout our vacation... The scary thing was that you saw other visitors vomiting as well, at the beach area, by the dining room… so it was clear there was a sever virus going on in the resort. We have complained to the manager who claimed he was the kitchen supervisor, but the only thing he had to say (along with his terrible nasty attitude) was that they will check... We haven’t heard back from him or anyone else… How do you have a manager in the hospitality services with such a horrible attitude, it is not ok, or acceptable! In addition, our son contracted a horrible ear infection from the dirty pool water while we were there as they seemed short staffed and were not properly cleaning the pools this time around... He was really suffering and could no longer go in the water after 3 days from our 9 days stay. We were also asked to pay for the antibiotics he needed for the server ear infection he contracted from the dirty pool water... We’ve excepted much more from the ‘finest’ all-inclusive resort, which proclaims to have high standards, reputation, plus quality of food & service… We will definitely not be coming back!!

As a family of 5 looking for an easy, relaxing, family friendly vacation, Finest is the BEST! The resort is clean but it's the people who completely make the trip! Karla and Victor in the Finest Club check in will make sure you are well taken care of in your rooms but it's Isabel, Sean and Angel on the beach who make your every day the BEST. I couldnt have loved ISABEL more! She was attentive, sweet and so hard working. We loved her!!