Finest Playa Mujeres by The Excellence Collection

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 8002 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Our Second time here/ Vegan friendly

    Reviewed by traveltime2nine(Playa Del Carmen) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is truly beautiful... the grounds are kept immaculate ... the staff are all super friendly and always happy to help... every day fresh coconuts were served at one of the bars, waiters were constantly approaching to check on you while at the beach ... entertainment daily was really good .. live music and shows nightly ...kids club was great and had a cool area for kids to hang out and play with toys and a shallow pool with slides as well as the option to leave kids supervised by the kids club staff ... this was our second trip and we really felt at home.. Now of course we arrived during COVID, everyone was super safe and things were constantly being cleaned... of course due to COVID there were some differences since our last trip ... for instance the buffet was only opened for breakfast, lunch and dinner were served at a number of other restaurants at the resort... now me and my family are Vegan we had such a great selection of food options at the buffet the last time that we had no worries this time as far as what we would eat ... but this time the buffet was closed after breakfast ... NO WORRIES! The hotel was super accommodating... once we spoke to Alberto, a guest relations manager he and his partner Mariselle made sure we did not go without for even a second ... every day at lunch the chefs would prepare amazing meals for us that were not off the menu but made especially for us and they were fantastic! Really creative and super delicious ... now at dinner each restaurant does have a vegetarian menu but even still the chefs went above and beyond to accommodate our Vegan diet and made special dishes as well as to verify which dishes on the vegetarian menu were Vegan ... we even had dinner with another family we met and they wanted what we were having! Me and my wife have been enjoying the Finest Resort and before that Excellence before our kids for over 10 years and it’s consistently a great experience every time ... We will definitely be back thank you again to Alberto and the rest of the guest relations team for taking such great care of us!!!

    Amazing 2nd trip

    Reviewed by LisaSu82(Scotland, United Kingdom) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We should be at the Finest right now ?? on our third trip to this fantastic resort. Our last visit was this time last year, Jan 2020. We love everything about this hotel. The hotel and rooms are clean and well maintained. Lots of choice of bars and restaurants and plenty of entertainment, particularly for young kids. The New Year celebrations were fantastic with something for everyone. The staff are so helpful and friendly and the food is great. Buffet breakfast is amazing with so much choice. We loved the beach restaurant for lunch and our particular favourite for dinner is Shoji and Seaside. The holiday was made extra special this time by the fantastic Finest Beach team...primarily Sean who looked after us so well our full trip. He definitely went above and beyond to make sure my full family had the best holiday! Disappointed not to be there just now, but still have the amazing memories of last year... Until 2022 Finest....!

    1st Family All-Inclusive Trip!

    Reviewed by kristiream-2323(Dallas, Texas) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    WOW. What a fantastic trip we had with our daughters!! MANY people are to thank for our excellent experience. Omar, our beach server, always kept our drinks fresh and cold and worked so hard all day long. Victor, our butler, made sure all of our needs were met in the Imperial Suite and coordinated so much for us. Alex in the Finest Lounge whipped up the best cocktails and was a perfect night-cap stop. Mateo at the Finest Lounge also served as our rooftop bartender and gave us an experience we will never forget. Sean, the beach concierge, is such a talented sand towel artist in addition to making us comfortable and putting us in the perfect spot every day. Gilmer was the best hibachi chef we have ever had anywhere, and we have been to plenty of hibachi grills in our day. Alberto, the guest services manager, checked on us frequently and was always willing to do whatever he could to make our family experience a perfect one. Five stars all the way around, even during a pandemic. The resort is clean and they go above and beyond to make you feel safe and special at the same time.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Paradise!!

    Reviewed by rachelkafer() on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From being picked up at the airport as soon as our plane landed to having our ride ready to take us back, our stay could not have been smoother. Each worker is so friendly and attentive. The whole place and so clean and relaxing. Food and drinks are wonderful and the spa is like none other! Such a great place to get away from the world!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing resort.

    Reviewed by mackenziehailey() on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Such an amazing resort. From the staff to the amenities everything was impeccable. The food was delicious and the drinks were even better. Everyone was so attentive and made sure we were well taken care of. Thank you!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5