The Grand at Moon Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 9924 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The Grill

    Reviewed by Tina S(Chantilly, Virginia) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Grill is the excellent choice for a meal. The Grill manager Lorenzo Arellano, our waiter Luis Robtero, the Chef Luis Hernandez, and server Enrique Ramirez were spectacular. A must visit. From the moment we stepped in until we needed to be rolled out the experience was outstanding. As the only vegan in my group I was enticed with amazing food and liqueur selections. Not only was the service wonderful the helpfulness of all were appreciated. When we asked for other recommendations for meals I had to take notes because of the plentiful choices. We were presented with an after meal liqueur that will forever be on my mind - Frangelico. If you visit Cancun it is a must to visit The Moon Palace and your visit would not be complete without a meal at The Grill. You will not regret it. Say hello to Lorenzo for me.

    Great Family Vacation!!

    Reviewed by blakeh-TX(Cleburne, Texas) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful stay at the Grand Moon Palace! The staff, the resort, the food, the extras are all what make a GREAT place to take a family vacation! A BIG shout out to two people at the resort. Mauricio (wine sommelier) and Neil from Dream Art (photographer). Mauricio is great at picking out some exceptional wines that pair well with the meal you are eating that evening. He also turned my wife and I onto a few very good wines from Mexico. During our trip we ordered 7 bottles from him, all were amazing! Neil, the photographer who took our family pictures, was so kind and very friendly with our daughters. She took some amazing pictures and we were very pleased with how they all turned out! If we had one compliant about the Grand it would be the beach water. ~~which is out of their control~~ The Grand is for sure a luxury property that offers SO MANY amenities and lots of extras, however, the beach is nothing compared to the white sands and clear water of Cancun’s Hotel zone. I say all this but there is an easy solution, if your willing to take a 15 minute road trip. Either rent a car (this is what we did at the AP bc the cost is less than transfer services) OR take a cab and visit nearby Beach Palace. If you are a guest at the Grand you can go to the Beach Palace and have access to all the amenities for free. It has an unbeatable beach and VERY clear water (check out my review of Beach Palace to see unfiltered pictures of the water and sand). Overall, I give the Grand a 5++++ Star rating on gastronomy, service, extra amenities (bowling alley, arcade, shows, water park), and wine selection. The beach is a disappointment, however, they can’t change this and they have a solution which is what matters to us! Check out the Grand, you will not be disappointed!!

    To Travel or Not Travel During COVID19

    Reviewed by Superchica2013(Glendora, California) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The DC assigned to us was Irais, she was great. We were a bit uneasy from the start of traveling during this time but felt very safe. As Diamonds, our transportation was ready and waiting. We would like to mention: • Viviana and Ligia (Pool concierge) at Nizuc Pool always had our cabanas ready. This time was special because my 16yo had a bad sunburn and they brought out colored strings & charms so she could make an anklet. They arranged a poolside lunch included various seafood and amazing mango & fig salad. Animation team: Christian, Guillermo, Daniela, and Luis from Palace Nizuc were amazing. • Javier & Pablo at the dock by Sunrise were very attentive and patient in explaining how to use the equipment. My 14yo son and husband made lasting memories. • The chef dinner in our room was delicious and well prepared by Chef Capitana. The wine pairing with Sommelier Jose Luis Hernandez was on point. Waiters: Deisy Chan, Francisco De La Cruz, Nanuet Poot Pedro, Juan Jimenez Rosas were very attentive. • The Unique Pool, Dani was our waitress. She was very attentive and kept those drinks full. Ernesto The Dancing Chef was with his cart serving ice cream in a very entertaining way. The resort had hand sanitizing stations readily available, staff always had masks on. Check out was smooth, we did find a discrepancy in our bill. It was resolved with the help of Sergio Alvarez, Public Relations. We have always been pleased with all Palace Resorts and look forward to our next return soon.

    Le Chateau

    Reviewed by Jdwcpa() on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Erick and Antonio provided exceptional service. The food was wonderful. Don’t think just because you have been in the sun all day you should skip out on the French Onion soup. It was right up there with best I have had. Service and food was top notch.

    Unbeatable staff

    Reviewed by shady_akins(Merida, Mexico) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Palace always has incredible staff. Again our experience was made even better because of the staff. There are some that just seem to go beyond incredible. We spent most of our time at the Grand, so these are a few that make us want to come back again and again: Guillermo (JC steakhouse mgr) Alejandro (Habibi mgr) Miguel (sommelier at jade and habibi) Ricardo (waiter at habibi) Dani (Dayclub Pool) And my favorites this trip were: Laura (waitress in the lobby and the beach) Mario Lopez (beach club) Thank you all. You are the reason we can’t wait to return!