Overview
Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
547
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Lit make-up mirror
- Smoke-free
- Direct semi private pool access
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- Access to the Hyatt club lounge
- Private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Hyatt Ziva Club lounge access and private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in/out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in/out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
Amenities
Bastille's (Adults only 18+)
Rooftop Pool at Dusk
El Mercado
24 Horas
Infinity pools
Rooftop pool
Kids Club pool
Tres Cerveza's
Punta Vista
Chevy's
Lobby
Aerial view
Club pool
Gazebo
The Moongate
Spa
Main pool
Hyatt Ziva Cancun Aerial View
Saasil
Reception
Fitness centre
Lorenzo's
Swim-Up bar
Dips & Sips
Juana Margarita
North facing beach
Aerial
Casa Café
Tradewinds
Spa
Punta Vista Bar
Pasteles
Location
Reviews
An Exceptional Experience at Hyatt Ziva Cancun and Tips Too!
jerry-gma_gpa (New Richmond, Wisconsin) on Apr 13, 2024
Our stay at this resort left us impressed. It has easily become our favorite destination. Brace yourself for a detailed review! Some background: we split our stay for a 2 week vacation. Our first week was with our grandchildren at Hyatt Ziva Cancun. Our second week was at Hyatt Zilara Cancun. I will post separate review for Zilara. We arrived in Cancun on a Tuesday morning. Airport immigration was a breeze. No wait for us because we used the electronic fast-lane. If you have kids, you can’t use that service. Our son and his family (kids too) were flying from different location and didn’t arrive until day 2. So because it was just my wife and I, we were able to use the immigration fast lane. We didn’t check bags. We use laundry service at the resorts so were able to easily pack enough for one week and wash and rewear our same outfits for a second week at the Zilara. We each had a carry on and a personal item (backpack) which was enough for us. For this trip, we used Friends Travel Cancun for private transport. Our flights were early and they must have monitored cuz they were there when we got to the pickup area. They were waiting for us outside the airport with a ‘welcome home’ sign and our name. Made us feel special. We arrived at the resort around 10:30. We were greeted by bellboys who stored our luggage (our room wasn’t ready but we could use the resorts and eat at the restaurants. My wife had a small beach bag packed with extra set of dry clothes, our swim trunks, and sun block, so we grabbed that and proceeded to check in. We were escorted up the steps by a nice gentleman who welcomed us with some discounts. During the casual conversation, it became apparent that he was part of the timeshare presence at the resort. We declined and told him we already booked through a member and had no interest in buying into their club (more on that later). He said it would just be 30 minutes presentation, and we repeated that we were not interested. He was kind and escorted us to the check-in desk in club tower. We checked into our room around 3:10 after using the resort for the day. Club ocean front king. Wonderful room and great view. See pictures. The club lounge was a highlight, with 24/7 and a well-stocked fridge. The small bar in club tower was tucked in the corner and not busy during day. We enjoyed our evenings with the bartender and laughed a lot. The lounge bar remained open until 11 PM. Dining: there are several options for breakfast (room service, coffee shop, club snack bar, Tradewinds and the buffet). We went to all. Once our son arrived with his family the next day, the buffet became more popular since it had EVERY type of breakfast food available plus freshest fruit. Waiters were very attentive with refills and keeping the kids happy with helping with their plates and friendly interactions. For lunch, Chevy’s was popular. Habeneros was a great ocean front setting, but we weren’t as impressed with menu options. Food was very good, but I guess I’m simple and don’t venture too far from routine. The highlight was the grill by the pools, serving corn on the cob, grilled chicken, hamburgers, nachos, bbq ribs, and other grillers (all on different days). For dinner, there are many options and we tried them all. One of the meals at Lorenzos wasn’t my favorite, but the remaining dinner options were great. The food was way above average. Every plate was presented with perfection. Definitely check out each restaurant when you’re. No reservations, but we went early enough that we didn’t have to wait. Can’t forget the candy store. We stopped by for ice cream every day after pool or beach. The candy was generic taste as was most of the dessert. But ice cream was our winner for sure. They also had the best chocolate and white covered strawberries. There are 2 beaches: Norte beach, near Habaneros was beautiful. The soft sand made it an excellent spot for kids. Sahara beach was a few more steps (on other side). VERY calm, and soft sand. The kids club rented toys so we were able to use there for the kids. For the pools, we didn’t have any issues with finding chairs. We went out about 9:30. There is a lot of umbrellas so ask someone to help setup your chairs. Given them a few bucks as a tip. They work hard to please you. For cabanas, we rented one but with the umbrellas, you may not need one unless very little kids who want to rest. The kids were in the water most of the time anyway. Activities and entertainment are plenty throughout the resort but they flip flop to which pool they’ll keep busier. At the club pool, they set up a water obstacle course on two of the days we were there—a hit with the whole family. The kids were all about arts and crafts, but they also had wax hands, created masks, personalized beach bags and hats. On a rainy day, they spent hours at the kids' club, not wanting to leave. The staff in the kids club is wonderful. My daughter in law was very impressed. We all wished there was kids club stayed open later so parents could go do dinner, even just one night of extended hours. There was singers, dancers, and performers out by the norte pool every day. Music and just fun. There wasn’t a foam party there (that we could see). One thing I can comment about this resort – it’s impeccably clean and beautiful setting. Housekeeping deserves big kudos. Tip the housekeepers! Just in case you want some tips: 1-use the fast lane at the airport if no kids (electronic immigration scans your passport). 2-pack light as you are in your trunks or swimsuit for most of the day. 3-ask staff for help. Don’t settle; if something isn’t right, they will make it right (but don't be mean or overly needy, be respectful). The staff take great pride in their work and to please guests. 4-if you want to work out, the gym is one of the best we’ve seen. 5-go for beach walks early in morning or late in day; too hot in mid day. 6-Get best prices thru a member. Our friends referred us to a member of vacation club to book through and compared rates. HIGHLY recommend doing this! Saved us a lot of money (over $1000). I mentioned above that there were timeshare sales when we arrived. When we booked with the member, we specifically asked if we had to sit through membership presentation. We did NOT, so we were well prepared in advance that no sales pitch was required. The member is from Real Club Resorts (not the same as the timeshare at Ziva) and she has a Facebook group but you can send me a private message and I can give you her contact information, too. Her group is facebook. com/groups/allinclusivediscounts. We've done this a few times with her and also booked our Zilara trip (review coming soon) thru her. 7-we didn’t leave the resort for activities except shopping one day. If the kids asked for an activity, we contacted the entertainment staff to give us a rundown of what we could do. But rarely did they have to even ask. Playing in ocean and swimming was a lot of run. But between kids club and the entertainment crew, we were busy. 8-spa is expensive, but we did indulge for my wife and DIL. 9-gift shop is unaffordable. Walk a few blocks to the flea market or mall. LOTS of stuff available nearby (within a few blocks). Sunblock is crazy expensive and half the price at the pharmacy down the road. 10-they'll blow up floaties at the shop down by the pool 11-make sure you are booking HYATT Ziva CANCUN not HYATT Ziva RIVIERA Cancun. We met two families that originally thought they were same resort and iniitally booked at RIviera Cancun thinking it was Cancun. They are not. While Ziva Riviera is nice, the Cancun site is so much better. Using a member discount (see #6 above) makes Cancun more affordable. But the prices at Riviera are significantly less. Hyatt should consider changing the name!
Family trip with lots of joy
Joyce C on Apr 13, 2024
Food was amazing and there was non stop food supply everywhere. Hotel was very clean despite the fact that everyone was stepping back and forth from the beach :) However, service can be very unstable. Some staff have poker face that they wanted to prevent you from asking them questions (especially the concierge staff at main lobby) that they didn’t look welcoming and wanted to keep their ongoing private conversations. The buffet restaurant server Danny, however, was so welcoming and nice! He looked after our table very well & sent so much happy vibes! Kids club staff were sooooo sweet and welcoming! Hope they will have more younger kids programs soon.
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