Majestic Elegance Costa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 571 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    14 Days with the wife and our two teenage children

    Reviewed by chasity2682(Smiths Falls) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort itself looks beautiful from a distance but as you get closer you can see it needs a little bit of touch up work which is actually taken place at the moment. There are 6 buildings but some are closed at the moment. I find it unfair to judge the hotel at the moment because covid has so much closed down and or restricted. This is what I can say, we were there for hurricane Delta and had to evacuate due to safety concerns, the hotel bussed all of us to another 5 star resort two hours south where we were provided with access to food and drinks "including alcohol :) " lol and our own private room. I heard of other resorts shipping their guests to schools or convention centers which would have been a nightmare especially during this pandemic so I would like to extend a big kudos to them for handling this very well... but they also did not stop there, they offered to extend our vacation another two days free of charge which was amazing considering this event was out of there hands so thank you once again. Unfortunately we could not use this option at the time due to flight restrictions but they gave us 1 year to take advantage of the offer which was nice again. Food: We found the food hit and miss, some things were amazing and you couldn't get enough and others you just didn't want to even look at again lol. Our favorite was the Mexican and the French hands down. We had an amazing server named Robert a couple nights in a row and once we realized who he was we started requesting him for every meal, he was very attentive and professional and he never stopped moving. Alcohol: Lots of top shelf liquors available and the drinks were very consistant across the resort which is nice when you want to order the same thing. Grounds: the resort is very pretty but very young, as the landscape grows and things fill in it will be a stunning site. Room: When we arrived they upgraded our room free of charge to a one bedroom suite, Once again, amazing service on behalf of the hotel staff as the room was amazing and huge, we had a large sliding door that separate our room from the living room area where our kids had two beds as well and their own TV. Beach: stunning, no rocks. The hotel should put in a walking path to the beach as there is a long stretch of sand between the hotel and beach front, we wanted photo's by the ocean after we got dressed up but didn't want to walk through the sand that far and fill our shoes. Pools: I wish they were bigger, I like large pool areas that we can find private or quite spots to just float but couldn't do this on the family side. The service from Aure and Severo at the pool bar was amazing, They work extremely fast and still make a point to joke with guest and never complained when our children asked them to make random drinks 50 times a day :). They definitely made our experience at the pool a good one. Finally Guest services: Catalina was phenomenal from start to finish, she accompanied us to the other resort and ensured we were all safe and taken care of, upon return to our resort she greeted us almost everyday with a huge smile and a true concern of how we were enjoying our trip. She always had answers to any questions and concerns we expressed and she was always looking for ways to make our stay better. A big thanks to her as our experience would not have been the same without her. Overall I will say the customer service seems to go above and beyond at the resort but I think that being a new resort and given the current pandemic they have a few things that need to be worked out. I feel when operations are up and running full tilt this will be a perfect spot for vacation. FYI, we always felt safe at the resort, no concerns of covid or physical safety as well. Thanks Majestic! Until next time... Regards, Chase, Kimberly

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    September Vacation

    Reviewed by SandiViMo() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This all inclusive resort is stunning from every corner you look at it. From the food, amenities and just customer service I was in awe in how my vacation came together. One of the things I definitely recommend during your stay is to do yoga with the lovely Petra. I promise you one yoga session will have you feeling like a complete new person. She's accommodating to each and every single individual she has the opportunity to work with and makes sure no one falls behind :) Look no further for your next retreat, book here and prepare for an AMAZING vacation!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    Amazing ??

    Reviewed by rondhan() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed at this hotel for six nights we had and amazing time. The hotel itself is beautiful and clean food grate. It’s about 40 min from the airport and located in a quiet area. I would like to thank the staff for there amazing service, guest service manager Catalina Adrover she listen to our concerns and address them which made our stay a pleasant experience, also Gerardo Who I think is the hotel manager. The child care staff Dina and Andra were excellent also. I would definitely be go back to this hotel soon. Did not want to leave!

    Entertaining worker

    Reviewed by Vanand818() on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Diana, Daniel, Andy and Brandon from entertainment was very nice and wants to involve everyone in activities and make a good time for all the guests ! Gustavo and Alfonso the butler was very attentive and nice and caring towards us always asking us if we need anything and trying to make our trip the best it can!

    Really nice for a starter resort

    Reviewed by 224stevenu(Brooklyn, New York) on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We booked this w Jet Blue vacations for our stay feb 17-22, 2019. No greeting or welcome as we have had with most hotel/resorts. Waited 20 minutes before being helped at front desk, (only 1 receptionist). After a day of travel, the last thing you want to do is wait on another line. We then waited for a concierge to show us to our room but nobody showed, finally the porter w our luggage showed us around and to our rooms. Beautiful spacious modern room and furniture w great layout and outdoor jacuzzi. In our room, hasty or sloppy caulk and finishes were noticeable, not a big deal to us. King size bed super comfortable. Pools and beach were awesome. Bring closed straws thermos if you plan on doing pool drinking. A little seaweed in the sea but depends on the day and current. Food was very good wherever we went. Unfortunately w a child, we found it difficult to navigate the restaurant booking system. For some restaurants there was a first come first serve but then it would be booked until 9 or so. It seems to cater to club members who can have their concierge "book" restaurants for them while everyone else gets "steered" to the buffet. And it wasn't even close to capacity at the resort. Also at the time it seems they were understaffed. Special shout out to Dulce, who served poolside for us, but also at the restaurants and the main bar evenings. She was the hardest working gal in the club. The wines were just ok (we're moderate oenophiles), liquors offerings a bit better. My son enjoyed the kids club and made some friends with kids around his age. Special shout out to Andy and Abby who were really great with the kids. Also shout out to the gentleman at the smoothie/dessert bar whose name eludes me but was very nice with our son and you could tell he had kids of his own. Overall we were very happy with our trip and would love to come back with some friends. It was our last international trip and we feel fortunate to have gone. Best wishes to the Majestic, and if you are going or planning on going, you will be have a wonderful time.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4