Majestic Elegance Costa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 1329 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Vacation

    Reviewed by 582arlenee() on May 08, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The service is great and the resort is very clean. The employees are very attentive and are always at your service. The restaurants that only open at night were delicious This is a great resort for couples. Amairani was very energetic!

    Blossom Spa

    Reviewed by clark9020() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful spa and great service with Alma and Maria. Began spa treatment with the water hydro therapy and finished with the " Secret" message in the cenote (man-made but still very nice and restful). The property is nice, very little shade plenty of pool and beach seating. No up early for the dreaded seat game. Food and alcohol are average. Suites on the club side are large and nice. However I don't understand why there is not more Mexican decor or at least music throughout the property. It's nice to have reminders that you are in Mexico. Yes I know this is very common. I hunt for properties that celebrate the country visiting. I'll take all POSITIVE suggestions. Other than that having a fantastic time with family and friends.

    Sensational Stay

    Reviewed by Lexus_Wayne(Minneapolis, Minnesota) on May 08, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I stayed here to celebrate my girlfriends birthday with close friends, and overall this resort exceed our expectations. The property is beautiful and cleanliness is top tier. From a COVID perspective they have clear measures in place to keep everyone safe. The staff all wear mask and COVID testing is offered on sight. The rooms are beautiful and the amenities are top notch. But where I was sold was by the efforts put forth by Tony and Andres from Guest Services. The went above and beyond to ensure my GF enjoyed her birthday by offerings us a free spa session, decorating our room for a nice surprised, and setting up a day bed area on the day of her birthday for us to celebrate right by the infinity pool and outdoor BBQ. To say the least, we felt valued. My only negative comment was the service we received at the steakhouse. We waited almost 2 hours for our food while many guest who came in after us were served. We were not given a valid explanation as to why this happened. That aside, I can't complain. I would recommend this place 9 times out of 10.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Great Time!

    Reviewed by rodney586() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I visited from May 1st - 8th. We are in our late 30's, early 40's and we had a great time! Check-in was a breeze. The room was very nice and clean. We almost didn't want to leave the room (hot tub, jacuzzi, firm king sized bed). We had a view overlooking the main pool and beach. The staff here is very friendly and always willing to help. We really enjoyed the entertainment staff: Ludi, Sheila, Jesus (Dragon), Amy and Falcon (and a few others that I'm forgetting) really amped up the fun with Zumba, beach and pool volleyball, pool games, pool aerobics, sexy dance games, bingo, etc. The bartenders were great too. I only had to ask for a Tequila shot once and Eduardo and Isai kept them coming. The evening shows were awesome too. There was a Michael Jackson show that is a must watch (the main actor impersonated Michael Jackson very well). Another show worth mentioning was the African acrobatic show, which is also a must watch. We had dinner at 5 restaurants (Mexican x2's, Japanese x2's, Steakhouse, Italian, and Bistro (Paris, I think). We really liked the Mexican, Steakhouse and Japan restaurants. The service was great every time. For breakfast we ate at Flavor (buffet style). The staff served you whatever you decided to eat (very sanitary because no one but the staff touched the serving utensils) and the waiter brought you whatever you wanted to drink (mimosas, coffee, tea, etc.). There was always enough choices but I always went for the freshly cooked omelet. We also went to the gym a few times and it was very clean. We did a spinning classwith the lady that runs the gym and it was fun. The nightclub (when we could stay up) was good too. There are only a couple of minor negative things that I'd like to mention: 1. The coffee at Flavor (breakfast buffet) was weak. (But you could always go to the lobby and get yourself a cappuccino) 2. Not enough staff bringing you drinks at the beach. (But the nearest bar was not far). Again...these are minor things and shouldn't influence your decision to stay here. We will definitely stay here again!

    Paradise hotel with excellent beach view!

    Reviewed by Ruby A() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited Majestic Elegance for one week. The hotel was beautiful and the beach was great. The entertainment team was wonderful and was great at keeping the crowd involved. Fun activities by the pool! Special thanks to Ludi, Jesus, Amy, Rafael from Kabuki (tequila) and Isai. We enjoyed zumba on the beach with Jesus and Sheila and spinning at the gym. The food was GREAT...our favortite restaurants were the mexican one (shrimp tacos), Steak, and Kabuki (Francisco did a good hibachi show). We hope to come back soon!