Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9416 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Vacation

    Reviewed by edgareche(Cancun, Mexico) on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Restaurant Asiana was spectacular, the teppanyaki food was excellent, but Chef Camilo made a difference, his cooking : great, his knives show was really spectacular, not to say his excellent humor and service. Highly recommended!!!!

    Amazing Customer Services

    Reviewed by pa0laperez(Las Vegas, Nevada) on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you are looking for a nice place to stay with your love ones, this is it!!! The customer services is the best, everyone is very friendly and helpful. From the first day to the last day we left, everyone made us feel very well cared for. The Peruvian man at the door named David Jhon gave us information about where to go in the city and how to get around without any problem. We are planning to go back with the whole family and I would recommend you to try this beautiful place.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    AquaSpinning Class

    Reviewed by cindyt484() on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Martha did an amazing job in the aqua spinning class! She was energetic and a wonderful instructor! Very good workout, loved it! ??The Hyatt Zilara is the best resort we’ve been to in Cancun been coming for 11 years!

    Worth every penny!!

    Reviewed by basimakhan() on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent customer service. Every single associate greets with smile. Very hard working staff. We were very concerned on going to vacation but they are following the covid guidelines better than US. I would highly recommend.....!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Incredibly Loud

    Reviewed by RGhinder(Cleveland, Ohio) on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Not a place to go if your sole purpose is to relax. It was as if a bunch of middle aged guests realized they forgot to party during Spring Break in college and decided to be obnoxious 30-40 years later.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-2

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-1