Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8549 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Highly recommend Hyatt Zilara Cancun

    Reviewed by 969jessica() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We’ve been going to the Hyatt Zilara for many years, it’s a beautiful location, the staff is always warm and friendly. It’s a beautiful experience, one I would recommend to anyone looking for a beautiful relaxing getaway!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Impeccable Friendly Service. Some small issues

    Reviewed by MHBSoDak(Sioux Falls, South Dakota) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We met friends at Zilara for our annual trip together to MX. Checkin: Very fast! We were well received and were shown to our guest room. Room: Our AC worked well. Our friends room however hovered around 74-77. Maintenance did get it working better. Views are lovely. Wonderful large balconies. Shower was large and had good water pressure. Minibar was stocked daily. Cleaning was good and turn down service was provided. WiFi worked well. The noise from the pool bleeds into the guest rooms. Pool: Temperature was good. We liked the quieter area the best. The lounge cabana beds were very low to the ground. They do have a cabana reserved for handicapped individuals which is very nice. Pool bar service was great. Drinks were well made. The smell of Pelicans restaurant is overwhelming. The fryers smell awful. The music is pumping from about 11:00 am until 4-5 pm in the activity pool. Pelicans- you have to be completely dry to eat there, despite it being outdoors and in the middle of the pool sporting wicker furniture. Odd we thought. They do have food by the pool daily. Food: We felt it was a bit bland overall. But they all knocked themselves out for us and they really wanted you to have an amazing experience. Accessibility: There are steps literally everywhere. There are ramps but they can be a challenge to find and quite steep. However again, staff was amazing. That is where Zilara really shines. Each person there clearly takes a great deal of pride in their work and guest satisfaction. They were all remarkable. Checkout: Also super fast and easy.

    Amazing experience!

    Reviewed by eva g() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great service! Excellent food and parties! We went to the teppanyaki and the chef Javier was great. Also the the entertainment staff was amazing! It has a great location and there is a show every night. The room service is great.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Quick Trip for a Relaxing Solo Vacation

    Reviewed by 339isabelc(Chicago, Illinois) on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just left Hyatt Zilara and if I could have stayed longer I absolutely would have! I recently left my job and had a bit of time off before starting my next one. With this time off I quickly searched for flights and hotels in Cancun and was delighted to see the reasonable prices for this time of year. I picked Hyatt Zilara for the beach and pool pictures plus it being adults only and boy did it deliver!! The beach is beautiful, wide, and clean. The pools are also beautiful and clean with plenty of seating. The right side is more peaceful and close to the beach and beach cabanas and the left is more lively near the bar. I enjoyed the right side for peace and quiet, laying in a cabana in the morning, and moving to a beach lounger in the afternoon. It was bliss. Pool Cabanas do get “reserved” (first come first serve) quickly in the morning so get out there early (7am) and throw down a towel and your book before heading to breakfast. Service was great! Pool and beach side waiters there to take drink orders and everyone else I encountered (restaurants, bar, housekeeping) was helpful and mostly friendly although sometimes confused as to why I was alone. Food was overall good and better than most all inclusive but not great. This was fine for me as I came for the beach, not for a culinary experience. I enjoyed perfectly cooked omelettes at spice buffet in the morning and ceviches at Pelicanos for lunch and Maria Marie for dinner the most. Other highlights: morning sunrise yoga in the gazebo, coffee shop with cute latte art, completely wine tasting, lobby entertainment every night! My one “complaint” if I can even call it that is the lobby and rooms could use some upgrades. This hotel would seriously be a STUNNER if the lobby and lobby bar received a facelift/ refresh in decor and furnishings and the rooms were redone as they’re starting to show their age. Note- this is NOT the case for the outdoor areas. Pool, cabanas, and lounge chairs are all very well kept and beautiful! I would absolutely come back to Hyatt Zilaria and will recommend it to friends for the perfect beach and pool lounging vacation.

    4 Nights of Paradise

    Reviewed by Margaret L(Manhasset, New York) on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from 4 days at the Hyatt Zilara. It was wonderful. Food was excellent. The place was immaculate. The staff was super friendly and attentive. Please note that this is an Adults Only Hotel (which does not necessarily mean Couples only). We went with our adult children. Everyone was made to feel very comfortable. We particularly enjoyed Richardo (of the Entertainment Dept). All the pool activities kept everyone busy. Also the evening parties and shows were great. Of all the restaurants, we did not find Chef's Plate was worth the additional cost since all the included restaurants were absolutely perfect. We will definitely be back.