Sun Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7715 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful Escape

    Reviewed by darlysz2020() on Dec 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed our visit to Sun Palace very much. Beautiful ocean views, wonderful attentive staff, and great dining! We want to thank Claudia Islas, our DC, for taking such good care of us. And we especially enjoyed being entertained by Bela Duka on the piano at the Italian restaurant. He played music that appealed to all ages and genres. We felt very safe with the extra cleaning and sanitizing that the resort was doing to prevent the spread of COVID. If you are ready for a break, try Sun Palace.

    Great property and awesome staff

    Reviewed by jgrant750() on Dec 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice resort with wonderful staff. My wife had sustained an injury during our travel to Cancun and the staff did a great job making sure she was ok, even though the incident had nothing to do with them. They checked on her/us daily and let us know they were there to help if needed. Property was very nice, rooms were great and overall the food was very tasty. The gym was nice as well. Will definitely be back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Another Memorable Stay

    Reviewed by UMNgrad97(Farmington, Minnesota) on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband & I are Palace Elite members who stayed at the newly renovated Sun Palace from September 12th – September 26th. This was our first two-week vacation ever, and it was so relaxing and lovely. Facilities – The remodeled resort is gorgeous! The high-end touches give it a luxurious, 5-star feel. Plus, we loved having the extra shelves and drawer space in the rooms, a necessity when staying two weeks. My only complaint about the facilities is the room entry doors. No matter how slowly you closed them they closed VERY loudly. We were cursed with being assigned a room next to people who were in and out of their room multiple times at all hours of the night. With the door constantly banging shut, it was incredibly difficult to sleep. Aside from that, our only constructive feedback would be that the large posts in the lobby bar make it difficult to find a spot to watch the game or a performance and the VIP lounge, while a beautiful space, seemed to be underutilized and could have been used for something all guests could enjoy, especially since the Lobby Bar was rarely busy during the day. Beach – The beach was expansive and very clean. The staff cleared it daily, so there was little seaweed to be found, which was such a nice change compared to what we have experienced at other resorts the past couple of years. Pools – The pools were beautifully maintained. Unfortunately, the “towel game” was in full force, even at only 35% occupancy, and thus the seats around the activities pool were always taken. Food & Beverages – The food and beverages were excellent at all the restaurants and snack bars, as attested to by the 7 pounds I gained during our stay. My personal favorites were the chiles en nogada and arroz con leche served Aurora. Activities – The nightly activities/shows were varied and fun. The aquatics show was great, and we were able to release baby turtles one evening. We especially enjoyed the popup beach fiesta Sun Palace hosted in celebration of Mexican Independence Day. The food was delicious, the shops had a great variety of wares from local artisans, and the entertainment was wonderful. I wish they could host this every week! Staff – As always, the staff is what makes any Palace stay amazing and what sets them aside from other hotels. Aside from their usual great service, the efforts they took to sanitize the facilities and keep everyone safe during COVID-19 were nothing short of phenomenal. We felt safer at the resort than we do back in the states. While everyone did a great job making our stay a memorable one, we’d like to give a special shout out to the following people who made our stay extra special: concierges Arturo and Consuelo, who arranged for treats, roses, and rose petal art in our room in honor of our 15th wedding anniversary; Guillermo at the Front Desk, who was so kind and friendly every time we came to exchange money; Daniel, Manuel, Silvio & Mario who kept our glasses and plates full whenever we needed a bevvy or snack while at the beach or by the pool; Mauricio, Galileo, and Brandon at the Sweets Shop who were always happy to fulfill my sweet tooth cravings; Fresia & Megan, the hostesses at Aurora who always welcomed us with a warm greeting, friendly wave, and kind smile; Alberto, Bethsaida, Efraim, Jesus, Rodolfo, Felipe, Jorge, Alejandro, Carlos, Yasaid, Alejandra, and especially Fernanda – server extraordinaire (seriously, she could teach a master class on friendly, personal service), who each provided helpful and efficient service whenever we dined at Aurora; Chef Alfredo, who made chiles en nogada and arroz con leche upon request (which were fabulous!); Stephanie, the hostess at La Tratto, who took the time to get to know us and introduce the other staff; Gerardo, Samuel, Alejandro, Orlando, Juan Carlos, Eli, Victor, and Javier who created such a posh, romantic ambiance for us while dining at La Tratto; Chefs Andres and Gerry for the amazing dishes we enjoyed at La Tratto and during the Chef’s Dinner; Mariana & Adriana, our kind & friendly hostesses at Thai; Gerardo, Ismael, Erasmo, Abel, Marcos, and Karime, who worked together to provide us great service while dining at Thai; Yesenia, the friendly hostess at Fuego; Ana, the supervisor at Fuego, who checked in to make sure our service met our expectations; Rogelio, Gerardo, Marcial, Luis Felipe, and especially Deysi (seriously, she’s fabulous), for wonderful service at Fuego; Luis & Ana with DreamArt, who put together an amazing photo session for us; and finally, Edgar, the golf pro at Moon Palace who gave us private golf lessons. He was so sweet, patient, and kind as he coached us. I also want to mention that the spa staff was wonderful. Unfortunately, I forgot to take down their names, but they made us feel completely pampered. Overall, we had a fabulous time and look forward to returning to Sun Palace again in the future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Great time

    Reviewed by 517shawnw() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our first time here. Had a great time. Room nice staff nice. Pools were clean as well as the property being Maintained. We will definitely come back here.:-) :-) ;-):-):-). Great location. Easy access to town. The bus service is cheap and great way to move about

    Amazing

    Reviewed by annakristen321(Celina, Texas) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited Sun Palace in August and again in November and loved it so much that we are headed back again in December! The resort is small, so if you’re looking for a huge resort with tons to do, try Moon Palace or the Grand. Guaranteed, the service will blow you away. But, this review is for Sun Palace, where you will have a relaxing and stress free vacation with exceptional service: First of all, this location is perfect. The beach is gorgeous. The lifeguard (and I cannot remember his name, but he is AWESOME) at the beach will literally help you find shells and gives a ton of knowledge about the local reef and sea life. The pool bar staff here is unmatched. Daniel and Ivan were favorites. Drinks were always flowing and we never even had to ask. If our drink was 1/3 full, the next one was already on the way. All of the restaurants gave excellent service. Thai was our favorite. Daniel, the manager, and all of the staff there give exceptional service and the food is phenomenal. The entertainment staff! We cannot say enough good things about Pedro and Sandra. They truly know how to pump up the pool crowd for a volleyball or crazy game during the day and for the shows at night. They remember my husband and I by name and that speaks volumes as to how much these guys care about the guests! Our room stayed spotlessly clean thanks to the amazing housekeeping staff. Not sure who to name here because we weren’t in our room but to sleep, but whomever took care of room 627 between the 1st of November and the 12th of November did an amazing job. They went above and beyond to clean up after us and even organized our sink area, which was totally unnecessary but appreciated! We needed up extending our stay by 3 nights, and the front desk staff was extremely accommodating to the change. We thought we were going to have to move rooms, but they assured us they could accommodate the change without us moving which was extremely helpful! We won’t be staying at any other resort chain when we come to the Cancun or Riviera Maya area. Palace’s service goes above and beyond anywhere else we’ve ever stayed and makes you feel like part of their family. We cannot wait for December 27th when we head back to celebrate the start of in 2021 with the Palace family! There are so many options when choosing a resort in Cancun, but Palace sets themselves apart with their amazing service and attention to detail. Also a quick shoutout to Dream Art Photography (they’re onsite at Sun Palace) for AMAZING wedding redo photos for us. We explained to the photographer how we had a terrible experience with our wedding photographer 2 years ago in the US, and Dream Art went above and beyond to give us some beautiful shots to display in our home. They are truly amazing as well.