Hotel Playa Cayo Santa Maria

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8157 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Resort

    Reviewed by Pioneer325106(Montreal, Canada) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A BIG thank you to Yilian Morales for her hospitality and constant care throughout our stay at this resort. She is truly memorable! Entertainment was amazing; Giorgio and his team always made sure we had a great time! Our housekeepers were attentive to our needs and always paid special attention to detail. We recommend this resort; we will definitely return! Mario & Gloria

    Fine Resort

    Reviewed by backusbre(Ontario, Canada) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort architecture and landscaping were beautiful. Our check-in process was very efficient however during check-in we were given hotel information all in French which we do not speak and was reluctantly given an English version. Resort features such as pools, bars and our building location were all circled on the map however some features were closed such as the large pool and swim up bar however at no time was this information given. We found out ourselves while doing a walking tour of the resort, this did not dampen our stay too much as the other pools were more than adequate however if we chose this resort for the swim up bar we would have been very upset. Our room was in building 7 and over looked the pool. It was a great room and cleaned early and perfectly every day. We had trouble with a stopped drain in the shower however after the 3rd day this was fixed. The water pressure was always strong and the temperature always hot. Toilet paper was always restocked and the housekeepers always left some design element in our room. The ocean was warm and a beautiful blue however the beach isn't what it used to be. No fault of the resort in anyway however the beach is quite short and the water quite deep very close to shore. There was plenty of lounge chairs and shade which was fantastic. The food was a a hit and miss. The pasta bar was always fantastic as was the desserts. The line-ups for the grilled items were very long and often they only cooked 1 guests meal at a time which held the line up a very long time. Our waiters were AMAZING and ensured we had great service every time. One night the donut/churro bar had several cockroaches on it so we stayed away. The grill near the pool was amazing and the bbq chicken was fantastic! The entertainment around the pool was difficult to enjoy as the majority of the time the team was sitting inside the snack bar and speaking through the mic barely getting audience involvement. My partner and I waited daily for the activities to start (bingo etc) as was posted in the lobby no activities happened that we could find. The nightly entertainment was nice however the Cuba and the Musicals show was repeated twice in a 7 day period which seemed odd. However the team performing did and excellent job. The cigar lounge was great to have a drink after the show however the music played although good certainly didn't get the crowd dancing. Would be nice if they mixed some more popular North American songs with the Latin music that was playing. The resort as many French speaking guests who clearly had priority service for the staff. I had multiple drinks stopped being made at the lobby bar if a French speaking guest came and ordered a drink. Regardless of the tip that was left, the French took priority. The market was cute and some good souvenirs were purchased and the cab ride over with George was fantastic! Overall it was a relaxing week away, I usually stay in Varadero (15x +) and think I would rather return to Varadero then come back here however it was nice to try something new. I wouldn't recommend this hotel to friends or family, however I wouldn't not recommend it either.

    Individual ratings:

    Location

    Location-3

    Service

    Service-3

    Another hotel in cuba

    Reviewed by Karen D() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The playa cayo very hard working people friendly do anything for you. Travelled 11 trips to santa maria this beach wasnt nice rocks ruff. The buffet a must for breakfast never went into for lunch. They had anice snack bar and grill with cuban foods excellent! All bartenders not equal drinks taste very different each bar so just go to one you like. The golf cart luggage guys awesome Ozwaldo the best thank for tour the laughs and friendship over the week. Entertainment michael jackson good everynight something. With gas shortage some members of dance couldnt make it back to work 4 guy entertained us at poolside and lobby at night and winged something up each night. Julio and Leo very great team and do anything for you. The pool games to draws for wine rum very good idea! The rain singing at pool during rain we made the best of it! Lots of talent those two guys!!!! Front desk sorry ladies grumpy every time we asked a question. Lobby washrooms best of any resort in cuba- big thank you ladies. The coffee bar my favourite the guy would smile i tried all the coffees and made his day with a tip he remembered me all week something special this morning i reply yes go ahead surprise me. Always a great coffee. At night flaming coffee wagon ezcellent! Downfall september is wet mosquitos and singing jumping frogs omg but the worst cockroaches bed room in rice on walkway. So gross! The bed one on third flor got us in middle of night! So dont go last week september lots of bugs- but nice quiet relaxing week. Never heard kids cry it was awesome. Lots of kids at night dancing look good happy.

    Great trip!!

    Reviewed by Monica P(Repentigny, Canada) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just recently got back from Playa cayo santa Maria with some girlfriends . Was a great experience I will never forget . From the cleanliness to the beautiful beach, nice rooms , plenty of food and booze varieties for everyone it was truly a delight ! Most importantly and what impressed me was the kindness and friendliness of all the staff! The waiters , the cooks , the very patient bartenders and of course the funnest entertainment team ! Without these guys and girls this place wouldn’t be the same ! They make sure you have the best possible time on your vacation rain or shine ! To Leo, Julio,Victor,Ray Yailen and Yadrika thank you for all the new friendships and great memories ! Can’t wait to come Back !

    Spent the best week EVER at Playa Cayo Santa Maria

    Reviewed by Kate J() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was my 3rd time in Cuba and the 1st time at this hotel and I was not disappointed. The rooms were clean (with great AC!!), the resort was beautiful with breathtaking white beaches, the bartenders were superb but above all their animation team was AMAZING. They were so driven to ensure that all of us had a great time regardless what time of day it was. HUGE shoutout to Julio aka Mark Anthony, Leo, Ray, Victor and everyone else who made sure we were having a blast, which we certainly did! I highly recommend this resort for those travelling in groups or solo as they will ensure that you are part of the action no matter what! I am already looking at prices and dates for the next time I will visit this resort so clearly, these friendly folks made a lasting impression on me! Thank you for making my stay a truly memorable one! We were guests when we arrived but we leave as friends to this amazing animation team! So long and I miss you all dearly :)

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5