Iberostar Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6068 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    2nd Times A Charm

    Reviewed by Calgarysuntraveller(Calgary, Alberta) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We originally stayed at the Iberostar Cozumel for the first time in February 2019 and at that time we posted a comprehensive review about the resort, which we recommend anyone interested in coming to the resort to read. We came back to the resort this fall to take advantage of an incredible all-inclusive dive package offered by the onsite dive shop Dressel Divers. To update our original review we would like to include the following: 1) In February the resort was full to the brim, in October we would guess that they were at 25 to 30% occupancy so there was never a problem with finding a lounger around the pool or the beach regardless of the time of day. This is considered the rainy season hence the low occupancy rate, but while we were there we only encountered sporadic thunder showers. This also meant that the management only had one of the three a la carte restaurants open on any particular evening along with the buffet restaurant. With the restricted dining choices you definitely had to make a reservation at least two days in advance if you wanted to dine in them. In February we did not encounter to many mosquitoes, that is not the case in October. Bringing repellent is an absolute must unless you want to get some very itchy bites. The resort tried to manage the mosquitoes by nightly fogging but this did not entirely eliminate them, especially if you stayed in the shade. 2) We do not normally recognize individuals but this time our vacation was made extra special by one of the restaurant Captain's - Roberto. Roberto went out of his way to ensure all of our meals met our expectations and our wine glass was topped up with the wine of our choice. Iberostar has hired an exceptional employee who is genuinely concerned about his guests experiences. 3) We would actually rate this trip a 4.5* as we we used our February experience to make the most of this trip. 4) We stayed in room 1312 which is an ocean view room. We originally booked an ocean front room in building 12 but they are ground level and not as private as the 2nd floor rooms in building 13. Sunsets from the balcony were excellent.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4

    Little gem

    Reviewed by Oksana O() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Cannot say enough about how great this place is! Amazing experience overall! Location, beach, activities, entertainment, food, service, friendliness of the staff is the best of all places we’ve been to. Warning, it is not a luxury resort but is very comfortable and affordable. Good for a family vacation, couples, or if you’re a diver, it is not a party place. It is our second time here and we are definitely will be back. Only one thing that we wish wasn’t here, darned mosquitoes, they are relentless! So don’t come during a rainy season, we definitely learned it a bad way!

    Living Large

    Reviewed by sloopjohnbi() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from a 4 night stay. Worth it and was truly all inclusive. Besides tipping, didn’t need to spend any additional dollars. Diving was good, our dive master Millie was fantastic- very fun and engaging. And Maddie who coordinated our group saw that we were well accommodated. Meals and amenities were great, property well maintained. We also enjoyed our afternoon sailing in the crystal clear waters. We’ll be back!

    Good hotel clean and good food

    Reviewed by Francois915(Montreal, Canada) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I went at Iberostar Cozumel for diving. The dive operator Dressel diving is excellent and the hotel is very close to the best dive sites. Rooms are clean and in good condition but not outstanding. Food is overall vey good in all restaurants. Beach is a bit rocky but if you go by the piers you can have very good snorkeling or swimming. Inwould recommend this hotel. Safe choice.

    relaxing place with wonderful underwater world

    Reviewed by Fischahoi() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    a wonderful place where you get everything you need. The apartment are not that new, but they have everything you need. The diving school was overfilled, so sometimes we were 11 person in one group! There was not enough place on the boat. Also the rental equipment wasn't ok, one of our regulator was broken when we got it!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3