Sol Rio de Luna y Mares

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6683 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Good but needs updating

    Reviewed by Siân M() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Admittedly the hotel does need modernising, however the management know this and have started this process with a 5 year plan. The rooms are clean enough and comfortable, just need better aircon. We were given clean towels when we put them in the bath and given a bottle of water for the room everyday. This hotel is old and you must understand that this is not the luxury expected, but the staff offer excellent service to make up for the shortfalls of the buildings. Yes, the only available food cooked to order is omelettes, fish and pasta but people fail to say how good this service is. The cooker to order food is tasty, hot and well prepared. The servers in Colon restaurant make sure you always have a drink and are the most friendly. Noelia (the most wonderful lady, alongside Lucy at breakfast) recognised me even though the last time I came here was 14 years ago and I was 7. The staff care and that is enough to make this holiday good. The beach is stunning and you can change your beach towels as much as you like. The beach bar is merely a short walk away from wherever you sit on the beach. WiFi is 1 peso per hour and yes this is for one device but please tell me what other hotel, apart from those where WiFi is free, offer this kind of deal. Most hotels in UK or other European countries offer per GB you use and at much higher rates. We used the pharmacy for after sun and were surprised how cheap it is. Definitely good to use this service if you need it. We partook in the rum tasting on Sunday, which is Cuban day. Robert and Anyer (sorry if spelt wrong) were fantastic hosts and made everyone feel part of the activity. I have never been to a hotel, all inclusive or otherwise that offers rum tasing, charactures or fresh coconut water for free. The staff do not expect a tip, however they deserve it. You do not need to speak Spanish to be made to feel welcome. It is polite to know basic phrases like “Hola” and “Gracias”, and you would expect to do the same in every other country. All the staff speak some English and various other languages and try their best to help you with this. The hotel even offers Spanish lessons every day. In 5 years when the modernisation is complete this hotel will be amazing. In the meanwhile, the service and beach makes up for all that needs doing to the buildings. Huge thank you to all the bar staff and waitresses and animation team for making sure this holiday is great. It must be difficult to face criticism for things out of their control.

    Not a 4 star hotel as advertised, would not recommend

    Reviewed by Shr84(Shrewsbury, United Kingdom) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was supposed to be a wonderful honeymoon experience for my wife and I. We were sorely mistaken! Upon arrival we were handed a small envelope with an out dated map of the hotel complex. The electronic room keys instantly fell out of it, glad that didn't happen when trying to find where we were staying. The room seemed ok to start with until we found the ceiling was leaking through the light fitting! Apparently this is acceptable by the hotel! After demanding we change rooms I was told to return to reception (10/12 minute walk) where they would give me a key card to another two rooms, if either were acceptable then we could use it for the duration. Unfortunately, both rooms also had issues, one with no functioning lights, the other had the bath panel falling to pieces. Again, I was informed to return to reception for a further two keys! By this point we had both been awake for over 20hrs! We checked the next two rooms and as one of them had a leaking ceiling again whilst the other had a rusted (unhygienic) refrigerator, we temporarily accepted the last room for one night as we needed rest. The following morning we consulted the receptionist again as well as the Tomas Cook rep. We were informed to return at 2pm once people had checked-out so there would be a wider range to choose from. Luckily, I think thanks to the rep stepping in, the room which was prepared that day was perfect ... we thought! The maintenance of the rooms leave a lot to be desired. Unsafe sockets which are not repaired after being reported, lights not working and/or being leaked through by rainfall, iron provided but can't get out of the wardrobe due to the rail being installed too close to it, bedside sockets can't be used with standard adapters without the light switch being tampered with (too close). The cleaners, whilst friendly, never changed the coffee cups or glasses, the bed sheets were only changed when we directly asked the cleaner, on occasion dirty towels were replaced with other dirty towels. WiFi is available ... at a cost of 1cuc (Peso) per hour but only in the main lobby on Mares side and only using one code per room on ONE device. This was only explained to us after we had paid for a few hours. Buffet (Colon Restaurant) - The same food options were served everyday, with the cereals and milk under a heat lamp! The only hot food available to order is steak, omelette, pasta, fish. Snack Bar (Luna side) - On two occasions we were served under cooked cheese burgers, these were followed by unsettled stomachs the following day! Facilities - Mares main lobby toilets are awful! The gents have 4 urinals which were all out of order for our two week stay, which left the option of three cubicles. The ladies (I've been informed) seem to be lacking in seats for the toilets and locks for the doors! Entertainment - Same routines by the same performers week after week which start at 930pm, more often than not we found ourselves bored waiting for average entertainment which would end 45-60 mins later. Also, if you have no basic knowledge of the Spanish language you are extremely disadvantaged at this hotel! General Info - Poor at best. No instruction on meal timings, entertainment timings, how to make a reservation at one of the other five restaurants, is the tap water safe to drink, what wild life to avoid if you see it (snakes do appear) around the complex, the map provided is out of date. Honeymoon experience/treatment - What experience? A bad one! What treatment? Poor treatment! If on honeymoon surely you should receive something above and beyond the normal? We did not receive any special treatment or gifts/surprises. I would NOT recommend this hotel to anyone at any time EVER! This is not a 4 star hotel, 2 star at best!

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-3

    FOOD AND FACILITIES

    Reviewed by bigleung() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    FOOD repeating again and again from breakfast to dinner. If you don't mind , you can always sharing the food with the Flies on the Buffet table. Rooms with water leaking from ceiling. My review : The Beach... **** All others:,,, .. * Not recorded to any one.

    Individual ratings:

    Location

    Location-3

    Service

    Service-1

    Value

    Value-1

    Beautiful beach, wonderful staff

    Reviewed by JFidd(Abingdon, United Kingdom) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I feel that a lot of the reviews being negative about Sol Rio de Luna y Mares are unfair. The hotel is in need of some modernisation, yes, but it is still of a good standard. If you go on holiday to Cuba, you can't expect Western luxury because it is a Communist country on a tropical island in the middle of the Caribbean. Unreasonable expectations are a contributing factor I feel. The rooms were clean and tidy, the hotel facilities are perfectly adequate, there is entertainment every night which is loud but it was over by 10pm. Most of all, the staff are so helpful and friendly and the beach and sea nearby are stunning. It is an excellent location, with a good variety of food (just get there first as it does run out) and an excellent amount of bars, pools and amenities.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Had an amazing week!

    Reviewed by suntimenow(Niagara Falls,ON) on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here in May/19 as the 1st week of a 2 week Anniversary vacation. The only negative things I have to say about this resort is 1- the deep fryer at the beach restaurant was out of commission for a little bit 1 day and couldn't get fries for about 45 minutes. 2- The hop on bus was not running to anywhere except the market. With only that to complain about, you know we had a great stay! We found the food was good at the ala carts and the buffet. Loved the coffee bar in the lobby! The service was friendly and efficient at the bars and restaurants. The beach was amazing and well kept! The resort was clean and our room while not new was decent and very clean. The towels were changed as were the sheets without asking. We will return to this resort again and do recommend it to anyone looking for a good place to holiday. Thank you to all the staff at the Sol Rio for a relaxing enjoyable week!!