TripAdvisor Traveler Rating

Overall was a good stay. The rooms were clean but a bit dated. 2 of the TVs never did work correctly. We did like the location. We had a car so it was helpful not to have to deal with much of the Waikiki traffic since we were at the west end.

beautiful views and access to plenty of shops-kid friendly. Friendly staff easy to book. Different options to book- access to all amenities if room is not available. Lagoon great for littles walking distance to beach.

Facility could us some sprucing up, but overall good value for price paid. Hallways and elevator floors need cleaning or replacing. Air conditioner never really cooled room. Friendly and helpful staff.

Our third visit, but likely our last time to Honolulu We have stayed in unit 1304, now 3 times and the unit is due for an upgrade. However, some of the problems are related to the Ilikai Tower itself which also needs an upgrade. For example, it was almost impossible to get cold water running in the kitchen; water was always warm to hot. We had to wash rice and vegetables in the bathroom sink; not what one expects after spending $7000 for a month in a condo. Maintenance crew said it was a building issue. The Ilikai does not seem concerned about the many pigeons flying around who poop wherever and whenever they want. 1304 had a large pile of pigeon droppings on the lanai when we arrived; Marina Hawaii Vacations got it cleaned up quickly, but the pigeons are vermin; there are measures that the Ilikai could take to scare them away, but they seemingly fail to do anything. Cleaning staff should check the lanais to ensure they are clean of "poop" for new guests. Further, 1304 has way too much furniture if you want to use the fold-out bed (quite awkward and heavy to fold out). The excess of furniture is not needed and just gets in the way. Thank you to Marina Hawaii for getting the blind replaced when we moved in. The problems with the elevators breaking down was worrisome; not sure how EMTs could have got to anyone in medical distress: helicopters?? The Ilikai needs to have a backup system; lack of working elevators (including the freight elevators) was a serious safety concern. Other than the above, the power outages and being constantly buzzed by incoming passenger aircraft and screaming USAF jets, it was okay.

We rented unit 1115 through Waikiki Beach Rentals, stayed 1/9-9/9, weeks had no issues with elevators as previous reviews have said but cinnamons was closed which was annoying. We were able to check in early to our room which was so good as travelling from Australia was long. Upon entering the room it was exactly what we wanted and the pictures are the same on the website, but that room needs a good deep clean pronto! Doors were black with just never being wiped, mould on the shower curtain and it wasn’t a little the whole bottom was covered and should’ve been replaced months ago! If you are tall the shower is not comfortable you cannot wash your hair without kneeling down. Other than that we found it ok but will probably look for a different room next time.