TripAdvisor Traveler Rating

Overpriced for hotel room, cleanliness, and staff vibe. Will not stay again. Country music at the bar, staff hustled you out of chairs and even room. Hotel was not full. Dining plate in the foliage and cups and towels strewn all over pool area. Again not due to busy staff. Good part was pool itself, yoga, and location. I’ll pass on coming back as the “partial” ocean view looked over tennis courts and parking lot.

Can’t beat the location on Kaanapali beach and a short walk from restaurants and shopping. Gorgeous view of black rock and you great snorkeling with a short walk from the room. Rooms are dated. The rooms with two beds are full size, not queen and very soft/well worn.

This hotel had one spectacular feature that eludes the other Kaanapali hotels- elevation over black rock. This provides a panoramic vista of this area of Maui- excellent for spotting whales, seals, spinner dolphins, turtles, and sunsets. Very clean and beautifully groomed grounds, friendly staff, great food and drinks.

This is a terrible resort, run down, no pool side service when they say they have it. Side tables at pool never cleaned sticky and dirty. Not even close to a 4star resort. Hard to come all this way and get poor service and run down resort. Very cold pool not heated at all kids complaining the can't last long in the temp of pool.

The resort is right on the beach, it's clean and the staff is very friendly. The lobby has a large lounge and balcony with beautiful views of the ocean and is great for watching the gorgeous sunsets! There is a beachwalk that leads right to Whaler's Village shopping area, restaurants, water excursions and other resorts (short 10 minute walk), which is really convenient. The rooms are spacious and clean! The gym is adequate worked for what I needed it for. The resort restaurants all had a variety of food choices and the food was good. I enjoyed a 80 minute massage by the ocean, which was absolutely wonderful! It was a great place for a work conference!! I would definitely return to the Sheraton Maui Resort and Spa for pleasure or work.