Mandalay Bay Resort & Casino

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 11517 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    It was ok

    Reviewed by soniaavalos1996(Apple Valley, California) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I was aware of the resort fees, however I was not aware of the $200 deposit on top of the nightly room fee, plus the resort fee, be careful not to touch items in the room Fridge. I was charged $146 just for moving the bottles around...The teenage lifeguards don’t allow you to enjoy the pools, beach, river area. Too many rules. Not worth the money.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-3

    Amazing stay & best pool ????

    Reviewed by misspatrick1977(Columbus, Ohio) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Husband and I just finished up a six night stay. Yes it took 5 hours to get our room but what do you do? DROP YOUR BAGS OFF AT THE BELL DESK & ENJOY VEGAS. We stayed in suite 61207 which was super clean, spacious, and the bed/pillows were super comfortable. We never touched the mini bar as the room came with an extra refrigerator that we put snacks/drinks that we purchased. NOW ON TO THE POOL...we rented two pool chairs weeks in advance for the weekend and I would highly suggest this. You can bypass the line and it comes with bucket of ice and bottled water. The chair is yours for the day & you can come/go. ON A WEEK DAY we walked right in at 1000 and found "free" chairs at the east lagoon pool. Again this day we walked right in. No issues with a line ????? the pool area is amazing. I love it. But you better keep that mask on while sunbathing as the mask patrol is out in full force ?? Bring your comfy shoes as this resort is at the end of the strip. This was fine for us and we like to walk and stop/explore at various casino/resorts. Also we never had a problem finding places to eat and never made a reservation. The casino has plenty to choose from and the slots paid. I had two hand pays in two days ??????. We had a wonderful trip and would definitely stay here again and HIGHLY RECOMMEND IT ??????

    Don't expect good signage at Mandalay Bay - You won't get it

    Reviewed by Paul M(Buckeye, Arizona) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We waited on the tram on Sunday afternoon. We waited 30 minutes (along with about 20 other people). We finally went to the casino level and asked an older man in a suit (obviously one of the managers). He rudely said that they only ran on Fri and Sat. He said the escalators were off and roped off. The stairs were open and the elevator (which I used because I was in a wheel chair). All of the signs at the trams were on and seemed to be working. So, we and about 20 other people were frustrated for 30 minutes and the Mandalay Bay manager seemed to think we were the stupid ones. (We said sorry for bothering him.) He said 'no problem'.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-2

    Sub-Par for a fancy name

    Reviewed by micheletaylor911() on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    So-so. Ran into AC issues. Room above had a major water leak with it all Leaking into our bathroom. Held on the phone for 15 minutes while the water was gushing through the ceiling and then had to run downstairs because the front desk wouldn’t pick up the phone . MB never offered compensation, we had to ask for it. 4th floor ice machine was broken and they didn’t attempt to fix it. They had to send ice buckets up which would take about a hour. Your key is floor specific so you can’t get onto another floor to use their ice machine.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-5

    Overall good experience - would stay here again

    Reviewed by nelso2019() on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Quick check-in, nice room with a view of the strip, great restaurants. Wish they would let you store personal items in the fridge as we ended up leaving ALOT of leftovers to be tossed as we had no where to store them. (Storing personal items in the fridge would lead to a $50 cleaning fee!) There was also no way I was going to pay $10 for a bottle of water or 2 K-cups of coffee but I suppose that is why the Starbucks line is so long! We opted not to go to the aquarium because it was $30pp and reviews said it took 30-45 minutes tops to see everything. Now that Spring Break was over, we were able to get into the pool without any waiting or wait lists. This hotel is at the very end of the strip. Be prepared for a lot of walking! There is a tram to Excalibur, but it was not running this week. I would stay here again, but would stop and buy a cheap cooler for the room!