Palms Casino Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3706 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-3.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Can be rowdy but nicely renovated

    Reviewed by GlobalRoamer345(Australia) on Aug 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Palms was somewhat rowdy when I visited (i.e. a lot of younger drunk people) on a Friday night, because the club was in operation at that time. However, it has been really nicely renovated, and for someone who likes to check out off-strip or near-strip casinos, I felt that it offered a nice experience. The Station Players card also provides a discount at the Buffet, and there were plenty of new slot machines. The food court was kind of weird (i.e. kind of a low rent food court located very prominently/visibly in the middle of the length of the casino slot floor). I also highly recommend taking a taxi to/from here back to the strip at night (i.e. the walk is a bit sketchy in parts). However, all in all I enjoyed my visit here and thought this a nice facility.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    MONEY STOLEN, MANAGEMENT USELESS, HORRIBLE CUSTOMER SERVICE

    Reviewed by cotechel() on Apr 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed at the Palms and had money stolen out of my room. I reported it to the staff and I am not exaggerating, they could not have cared any less. When you are spending that type of money on a hotel, the least you could get is an i'm sorry. They sent me through hoops talking to all these different people and not a single person I spoke to could help. I understand that you have to follow procedures but the least you could do is comp one of the night stays. Nope! I couldn't even get a manager on the phone. Every time I asked to speak to a manager I was told there wasn't one around, or that person can't help, or I'll have them call you back. I have never felt so disrespected by an establishment in all my life. DO NOT GO HERE. WORST CUSTOMER SERVICE. Spend your money on a hotel who cares about their guests and actually empowers their employees to help instead of everyone just saying it’s not their problem. It is too bad because I was going to recommend this place to my friends, now I will boycott and make sure everyone in my family and friends does also. WORST EXPERIENCE!

    Zilis

    Reviewed by kennethhC291ZB() on Apr 08, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I was in my bedroom and I heard a noise coming from the living area, so I walk over and found a guy walking around. I asked who he was and he claimed to be taking inventory of the snacks. He claimed he knocked but there is no way. I had no TV or radio on. He didn't even apologize. He stated, well I'm here so I'm going to take inventory. I called the front desk. I thought they were going to comp my room. But when checking out the claimed he said he knocked. I was given nothing for this. He obviously was in a hurry to get his job done or maybe going to take things. Not sure, I feel this was a big invasion of my privacy and they made it look like this is normal. I still plan on bringing this up to Steven Thompson CEO of Zilis. Maybe others had similar issues.

    What a nice surprise

    Reviewed by Milocat007(Santa Cruz, CA) on Mar 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We didn't stay here, but we had such a good time and positive impression of the casino, we will stay here during our next visit to Vegas. We came for the Billy Idol concert and enjoyed dinner at Mabel's while there. Our impression of the Palms? New, modern, clean, and open. The oppressive smoke and overwhelming noise you'll find at a lot of casinos wasn't bad here. In fact, we didn't even notice the smoke. There's a really impressive selection of restaurants, though we do highly recommend trying Mabel's.

    Construction Expo/Con-Agg

    Reviewed by burtphx(Phoenix, Arizona) on Mar 14, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Checked into the Palms Resort on Tuesday March 10th. Although nicer than the Flamingo Hotel be ready to be underwhelmed by the staff. This is a place to go if you don't want to be acknowledged. You would think that the Corona Virus would be an opportunity to go above and beyound for guests. Not at the Palms. When the property is not that busy as it was during my stay March 10 - 13th you would think you would exerperince the very best they have to offer. I didn't. I was impressed with the restaurants on the property. I ate at a couple of good ones. But not enough for not making me feel special for driving up and selecting to stay there. In a word, underwhelmed.