Sheraton Kauai Coconut Beach Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 2115 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    October 2019, New Renovation!

    Reviewed by livelaughaloha(Lihue, Hawaii) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the newly renovated Sheraton Coconut Beach Resort (formerly Courtyard Marriott Kapaa), and we had a great experience. Faith at the front desk was super helpful and friendly. We enjoyed the new pool...2 levels, lower level great for smaller children, upper level was relaxing. They provided bean bag floaties that were very relaxing! The hot tub is spacious and jets are strong. It was nice to transition from day to night at the pool, the torches and fire pits were awesome. Pool side service surpassed sunset time and we were able to have dinner poolside with a server, bonus! I like how they brought the poolside bar out from the building it is now ocean front! TVs there, great place for football Sunday. The rooms felt more modern than the past, I like the theme they are going with , the ocean wall paper was fun....comfortable beds. About the area: Longs/CVS is right across the way in walking distance. You can also walk to Coconut Marketplace, as well as other shopping areas including Safeway for a grocery store. There's also a bike path out in front. *Note: There's another Sheraton on island, in Poipu....so be sure to head to the right one. Kapaa is East of the island :)

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    A favorite for sunrise. And proposals...

    Reviewed by filzeka(Crystal Lake, Illinois) on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here for one night prior to a week stay at another location. We weren’t able to use the brand new pool due to the heavy rains that evening but did enjoy the location for walking distance to Coconut Market Place and one of our favorite restaurants on the island. I found out how popular watching the sunrise is on this beach when my girlfriend and I got up before dawn to watch the sunrise and for a surprise proposal when I started noticing how may people starting showing up and some even chanting!

    Rating may depend on your room rate

    Reviewed by honoapu(Kau) on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Spent 2 nights at the Sheraton Kauai Coconut Beach Resort but at booking it was the Courtyard. Got a pretty decent rate below $150.00 per night but did not include the $20 per night resort fee which included parking and 2 maitais. Positive: Room clean Shower good pressure; no tub A/C worked great King bed comfy Location to off property eateries required driving and traffic Pool/jacuzzi open Cons: Parking filled up every night with cars parking in non stalls and SUV taking 2 spaces (did they pay $40 for resort fee???) Pillows super soft; asked for firmer pillows but they brought 2 more silly kleenex soft pillows Pool open but limited seating so if you did not snag a spot with chairs...oh well. Looked as if people put their hotel supplied beach towel on the chairs to "save" them and never saw them the whole 2 hours at the pool. Never ever saw security. We felt access to the inner hotel was very open to anyone, guests or not. ANYONE has access to the room elevators. For 48 hours we saw a stained wet kleenex on the public stairs and felt property maintenance is not a priority. Front desk had no Aloha. Business is as business does.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-2

    Kauai Get Away

    Reviewed by 415bobf() on Oct 28, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were here for our daughters wedding. What a beautiful place to visit and stay. The staff at the hotel was awesome. Ali was one that help take care of us. We had reserved two rooms and both were very nice. House Keeping, front desk, the staff at breakfast each day, Priscilla at the coffee shop each morning, people at the pool side bar - restaurant were awesome. We will definitely look forward to staying here again.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-5

    Got Room Service?

    Reviewed by Ray C() on Oct 25, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Ordered some desserts and coffee from room service. Thought we'd save $5 and pick it up ourselves. You'd think 20 minutes is sufficient time to pour a cup of coffee and grab a slice of cheesecake from the kitchen. Obviously not. We walked to the desk only to be greeted by the "chicken in the headlights" stares. The "manager" volunteers to head up to retrieve our complicated order. Five minutes later she comes down with our order. Is there cream with the coffee I ask. No. She answers. Would it be too much trouble to get me some cream I ask. No she answers. 5 minutes later she returns without cream. We have none is her response. Thank you is mine. For nothing! Thank you Sheraton for absolutely nothing!