Playa Mazatlán Beach Hotel
What to expect (based on 3191 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Concierge was a nasty woman
Reviewed by luunaa2019() on Mar 13, 2021
I recently stayed at this hotel because I always had a good experience in the past. This time around, I had to deal with the concierge, Cynthia. Not only was she extremely rude and disrespectful towards me and my group, she also smelled of alcohol like she was drunk on the job. Because of Cynthia and her attitude, this hotel lost a loyal customer for life. I will never again stay there just so I don't have to run in to this awful lady.
Amazing Stay
Reviewed by QueenD915(Horizon City, Texas) on Feb 04, 2021
To begin... they took Covid very seriously. They were efficient in the sanitation, cleaning process and safety of the guests. Our room was clean, you could tell the housekeepers and the room inspector paid close attention to detail. They definitely inspected what the guest Expects. Every meal was delicious, no complaints here. There was a situation in the pool area one evening. A very intoxicated group, began to get belligerent and hostile. The GM and staff on duty quickly defused the situation, making myself and my 2 girl friends feel safe and secure. I want to personally thank: Gilberto Monroy Martin Millan Roam Palacios Luis Gonzalez Ramses Alejandro (Manager) Gerardo Ulloa and Luis from Activities They are the ones that We will defiantly go back to Play Mazatlán for !!!!
Individual ratings:
Cleanliness
Service
Best Hotel in Mazatlan
Reviewed by Gary E(Reno, Nevada) on Dec 07, 2020
without doubt Hotel Playa Mazalan has the best beach. also has great swimming pools, jacuzzis and I believe the best collection of QUALITY restaurants of any other hotel I have stayed in. thats the reason I now only stay in Hotel Plaha
Another visit to my favorite hotel.
Reviewed by senorfrog1003() on Nov 23, 2020
As I drove up to the gate in front of the hotel the guard looked at me with a welcoming smile and said "amigo welcome back"! Right then I knew that I had returned to my second home the Hotel Playa Mazatlán. I by now know the staff by name as they know mine and the smile on all there faces is only matched by the one on mine. Once again my room was spotless with a dynamic ocean view and view of the malecon and was only steps away from the beach. I can't imagine being treated any better by all of the staff, they truly made me feel like part of their family. Thank you Lance for the welcome message and thank you Anna for making all my arrangements once again. The buffets are the best in the city and I once again took advantage of the Sports Bar and room service. I can't imagine a better beach to relax on and get any better service than I do receive here. Another thing about staying at the Hotel Playa that I like is that the hotel is situated in the center of a lot of action and is within walking distance of many restaurants and bars. Thank you for another great stay and you will be seeing me soon once again.
Excellent hotel
Reviewed by ariOzzxx(Navojoa, Mexico) on Oct 06, 2020
I enjoy a lot the shows that you have the are great dancers i love playback show it was really great my boyfriend and i enjoyed a looooottt I hope to come back soon, im a dancer to!!!!! So bring it on guys u are a great company
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