Playa Mazatlán Beach Hotel

Just returned from this resort. Big shout out to Darynka and her crew for all the fun and games around the pool, and also to Erik and Ramon for the great waiter service around the pool! All of them were so friendly and cheerful!

Right from our arrival to our departure we experienced awesome customer service. We were upgraded to an oceanview. Our rooms were spacious and clean. The buffet was good and had a wide assortment of choices. We went to the Italian ala cart and it was good but the Brazillan seemed disorganized as we received our meat when we were finished our other food. The only negative I would have is all the loud music going on,(including some roaming band on the beach with the trombone-that was most annoying) and one night there was a wedding function that there was loud music late into the night. There was construction behind the pool during the week day that was loud. Other than that I thoroughly enjoyed my stay and will return if I have a chance

This was our fourth visit to The Playa! We've made new friends, and meet up with old one's once a year. The food is just fine in the buffet. You'll always find something good at breakfast, lunch, and dinner. Fresh, hot, fried or scrambled eggs, omelets, and a ton of other choices. If something is cold: ie pancakes or waffles, they'll make you hot ones. You just have to wait that's all. The green juice at breakfast is amazing! I was told that it's cactus juice, celery & parsley. Panini's with Provolone cheese & onion; hola Mayra! Georgini's steaks were the best four years ago. The Caesar Salad was as well. The Parmesan encrusted holder of the romane was fabulous! The Mexican Platter at Casa Roberto was great with an icy cold bottle of Pacifico. Thank you Antonio for showing us that plate for another patron. We ordered the same thing & loved it! Thank you also for giving me the name of the song we heard, and also thank you to the guys at the Pool who played it for me; as well as all of my Mana requests! (Tigres del Norte-Golpes en el Corazon) We also had new bedding & mattresses in our room! A new sliding balcony door as well! We slept like babies! Thank you to Paula, the lovely lady who cleaned our room every day. Hola Paula from Susanita no pluma! We did not have our sheets changed for two weeks & that's what we prefer. Just put the sign on your pillow. This Hotel does it's best to be environmentally responsible. Straws are provided for your drinks if you ask for one. My friend & I were saying how nice it would be if they had a Bar on this side of the beach so the waiters wouldn't have to go all the way to the other side. Well, didn't one open the very next day! Conveniently located right below our room! Thanks go out to Luis the waiter on the beach, as well as Manuel at the cold pool bar. My favorite guys at the main bar who make me my Susanita Margaritas: Lamberto, Guillermo, Jorge. The Terrazza guys: Humberto, a true gentleman! Older Julio! Leonardo! (DaVinci, haha) The top notch entertainment! Hi Anel & Priscile! Thanks to Alphonso, a most friendly Security Guard! We enjoyed talking to you! To Guillermo, (a fine Artist) Javier & Jesus in the sports bar. I have no idea how you guys kept up with the drink orders when that make-up convention was there! You guys rock! A shout out to Jesus (Baseball guy) who worked the Terrazza. Please get well soon, and we hope to see you next year. We were wondering where you were this year. This is a wonderful Hotel, and we'd never stay anywhere else! Thank you for a great two weeks!

I've stayed at the Playa Mazatlan 5 times now. This one was probably the most disappointing trip I've had there to date. First, I'll say the hotel staff are friendly and courteous. All staff work really hard at keeping the hotel clean and maintained although there are areas that are showing the age of the building. That being said, the rooms are in desperate need of updated windows, the noise levels at just about all hours is offensive. Newer windows would help so much in decreasing the noise. There's a window/vent in the bathrooms that let in a lot of noise as well. We closed the bathroom door to mitigate the noise levels along with the air conditioning to get a good sleep. I love live music, especially if the music is good. However, I don't personally enjoy live music or loud music first thing in the morning while eating breakfast. During our stay Feb 6-13 there were a few times while eating breakfast at the buffet at 9 -10 am there was someone singing. Plus the pool near the terrazza /buffet was competing against the music levels with the live music in the buffet. The beach is great, many palapas available to sit at. Many vendors do walk by, but a simple no thanks is good enough. Henry the hat man has an incredible memory for names.. a new thing since I've last been to Mazatlan is the beach "banda's" or at least the numbers of them. My last day there there were 3 competing bands all within feet of each other. The location of the hotel is good, it's close to the golden zone, and is a reasonable taxi ride to old Mazatlan and the Plazuela Machado. I personally think that the Playa Mazatlan is a overall good hotel, but it does need some updating. I would caution people who are looking for peace and quiet and to have some serenity to not stay here. If you don't mind hearing a lot of loud music everywhere and people coming and going at all hours of the night it's good.

This hotel is a very good place to stay. It has everything you need when on a vacation. We did the all inclusive deal and got it at pretty good rate so we went out on the town for a few meals during our stay. However there are a number of buffets and restaurants at this resort with a fair bit of variety you really don't need to go anywhere else. Its an older resort but constantly being improved and upgraded. The only negative thing I might say is that the rooms can get quite noisy if you have the patio door open. but when we closed ours it muffled the sound of music and pool noise quite well. We had pretty loud neighbors in the next room for a couple nights but a call to the desk took care of it ( for the most part). Like every resort there never seems to be enough beach loungers but it really wasn't a problem we could usually find a spot to relax. the entertainment was fun as well. The performers worked hard and made certain we had a great evening. Pretty good location on the edge of the golden zone and a long walk to old Mazatlan. Good food, good beds, good pool, good beach, good location, good staff, good entertainment = good times.