TripAdvisor Traveler Rating

Won the trip with my employer. This is our 3rd visit to Jamaica. The employees at the Hyatt are simply amazing! MUST hang with Oshin pool side and have her play zuma zuma with you! So fun. Reggae dancing, water aerobics, and then the Ironman challenge! Must eat at Petit Pariz and get the ribeye. Hubby is a steak snob and mouth literally watered at it!

Chef Casecia at Urban Heat restaurant truly deserves a 10 star rating. Each dish was expertly crafted, presented, and served with a smile. The flavors were bold, fresh, and innovative, showcasing a mastery of culinary techniques. Casecia attention to detail and dedication to using only the finest ingredients resulted in a truly unforgettable dining experience. The menu offered a perfect balance of classic favorites and creative twists, catering to diverse tastes and dietary needs. Her passion for her craft shines through in every aspect of the culinary experience. Highly recommend and can't wait to savor another meal here! Thank you Chef Casecia. Myrna

While my stay at Rose Hall was in May of 2023, I felt compelled to leave a review after my recent stay at the Hyatt Zilara, Cancun in November of 2021 and most recently in April of 2024. After my first stay in Cancun, I was so excited to go to the Jamaica location. To say we were disappointed by the Rose Hall was an understatement. The check-in process at the airport was long, frustrating, and not at all welcoming. When we arrived at the resort, our room was not ready. When we attempted to make dinner reservations all of our choices were booked for our entire 4 night stay unless we wanted to eat at 9:00 at night. The pool bar on the adult side was closed for renovations. The pool itself closed at 6 and then it was pretty much a ghost town on that side. When we asked about entertainment they said people complain about noise so we would need to go the family side. In the end, we paid to stay at an adults-only resort and had to walk to the kid side to have a pool bar or entertainment. We found both Ziva and Zilara to have mediocre service and food. The grounds were far from pristine and the pool areas were always littered with plastic cups. I decided to finally take the time to write this review because if you are like us, we work hard and treasure our vacation time. If you are looking for a beautiful resort with wonderful service - go to the Zilara, Cancun.

I'm writing to bring to your attention the recent issues during our stay at the Hyatt Zilara from March 29th to April 4th. Despite being loyal World of Hyatt Members and having visited the resort three times in the past two years, we were disappointed by the following incidents, which fell below the standards expected of a 5-star resort: Our initial room did not align with the "adults only" concept, as it overlooked a children's area with a bright yellow bunny, and lacked adequate blackout curtains, leading to disrupted sleep. On April 2nd, we experienced a lack of hot water and a broken shower head, causing inconvenience. Additionally, when requesting towels after attempting a cold shower, none were available, as the maid had run out. Throughout April 3rd, we endured multiple power outages, causing significant inconvenience and even impacting our friends' ability to finalize a real estate deal electronically. Despite my request on March 31st for something special to celebrate my husband's 40th birthday, promised amenities, such as a plated dessert and wine, were never delivered as arranged with the concierge. Our room exhibited numerous cosmetic defects, including cracked tiles, stained furniture, and a noisy air conditioner. While we appreciated the Cabana provided as a temporary solution for the lack of blackout curtains, we expected a more permanent resolution. One afternoon, we visited the World of Hyatt club area expecting to enjoy appetizers and drinks as advertised. However, while drinks were available, there were no appetizers or enticing offerings to encourage us to stay. This lack of amenities diminished our experience and left us feeling disappointed with the overall level of service provided. Overall, our frustration stems from the lack of personal communication to address these concerns. As loyal customers, we have lost confidence in the brand and expected a higher level of service, especially considering we recommended the resort to friends who joined us on this trip.

The resort is located right next to its sister property Ziva. The service we had all week was great. Shakira and Angeleta went out of their way to make sure we never needed to go far for anything. I will say that staying next to the Ziva was a mistake because we were also staying with 100 high school students who invaded the adults side pool area daily. There was little to no adult supervision as the kids indulged. In the evening they also invaded the adults side forcing the shut down of the bar due to them going behind the bar and helping themselves to “free” liquor. That same evening they were also urinating outside the bar in a corner vs using the appropriate facilities. When the staff was approached with these issues they said there was nothing they could do because they were paying customers. Well we are too and we won’t be bringing our money back here again along with several other guests we spoke to. In addition, the grounds were run down. There could be a paint job here and there, a shingle repair as well as a look at the plumbing. The water pressure was poor at times with the temperature varying from scalding to cold even after selecting a suitable temp. On the last day at check out we went to use the lobby bathroom and flushed the toilet only to have the toilet explode and eventually flood the lobby. So to say they need some basic repairs is an understatement.