Sunscape Cove Montego Bay

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1953 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Big 5 Birthday

    Reviewed by Four-De(Toronto) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great place for kids who like splashpads and water slides. Kids Club a disappointment vs other kid friendly resorts. Beach was great and staff cleaned within 24 hrs of a major storm. Some parts a bit rocky but choices of activities and sports. Was not too busy in midJan so no issues with beach towels and chairs either pool side or beach. Terreace wait staff amazing - Jamel and Omar who made a 5 year old very happy on his birthday and Denise and Shakira for putting up with us and treating us so well every breakfast. Friendly staff. Room location 3162 on the Cove side perfect for waterpark and beach as well as far enough from mainstage but still close to 2 bars. Had a great time!

    Exceeded all our expectations

    Reviewed by annahV2009GB() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently stayed at the Sunscape cove resort in Montego Bay and I have nothing but good things to say. We were 2 families of 4 and had 2 beachfront rooms which were incredibly clean. All the resort staff was incredible and made every minute of our stay very relaxing. The kids pools and slides although aged were well maintained and provided hours of entertainment. Beach was a mix of sand and rocks but calm and great for kids to swim and play. Restaurants all have kids menus which made meal times easy with 4 kids. Lots of options and the food was awesome. Sunclub which gave us a few extras is well well worth the upgrade, our butler Vinroy was amazing and having the option to order room service with kids was a major bonus. We can’t wait to return next year.

    It was OK

    Reviewed by tuxed0(Ontario, Canada) on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We traveled here the second week of January so not prime time. We didn't have trouble getting into the ala cart restuarants but we usually went for 6:00 when they opened, pretty much every night only 3 restuarants were open each night. We didn't have trouble getting beach towels or bath towels but we did have to have our key card reprogrammed about 6 times. The resort is tired and needs updating some of the lounge chair need replacing and they where starting to do this while we where there. The food was good drinks where good, it is what you make it. Entertainment was ok, some from our group snorkelled along the rocks saw a few fish but not much, then they did the $40 snorkel trip with the Kelly's watersports and said it was good and they saw lots of fish. Would I go back probably not.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    Excellent

    Reviewed by Jack & Naz S() on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice resort with excellent staff, bars restaurants, the gym needs improvement and the maid service for building 3 needs to improve especially for example if you stay in room #3232 etc the maid services is very poor , management needs to pay attention to this issue . At the UVC lounge in the cove lobby there is nothing in there for members to sit in and enjoyed. Just an empty glass showcase.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Tired and haggard property

    Reviewed by mjkraimz(Minneapolis, MN) on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This place is in desperate need of some care and attention. Rooms were small, dingy, and grimy! The bathroom was nothing short of foul. I am willing to overlook wear & tear from a humid climate near the ocean, but the tile grout was literally blackened. We put down the shower mat outside the shower, and as it got wet it turned black from all of the residual dirt on the floor and in the grout. Beds were fine, but pillows were tiny and lumpy. Wifi didn't work. This is basically unheard of nowadays. The resort needs to invest in appropriate technology. Pools were also really tired. Dirty, broken plastic loungers and torn umbrellas everywhere. I saw some small boys playing with some blue colored jewels and then realized they are actually pool tiles. The pool was literally falling apart. Food was below average, even for an all-inclusive. Burgers were overcooked hockey pucks. Super small selection at the buffets. Even nachos and pizza didn't taste right. We couldn't taste any alcohol in the drinks except for ones made in the Cove lobby. I have no idea how or why the Cove side is considered upgraded. There was nothing premium or upgraded on that side of the property. I would never stay here again, nor would I ever recommend this property to anyone else.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-4

    Service

    Service-5