Renaissance Nashville Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3508 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Location, with Great Staff

    Reviewed by EGRap(Missouri City, Texas) on Apr 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed four nights - felt welcomed, comfortable and slept well. Before booking I called the hotel with some questions and had a good feeling before we arrived. The person I spoke with gave me clear walking directions to a couple restaurants and gave me a honest and sincere response to other questions. We arrived late and appreciated the the check-in process was quick, welcoming and the room was immediately ready, clean and comfortable. Loved the view at night (picture attached)! When we went to the lounge, all of the staff were really helpful & friendly both in the morning and evening. In the evening they had some wonderful snacks and staff who made you feel welcomed. House cleaning was also extremely accommodating and helpful to us. Although we took an Uber to many places we also walked to Broadway and back in the evening. A note on Uber as I got two unwanted cancellations from drivers who went to the other side of the hotel. Make sure you use the address on Commerce, where people check-in to the hotel and valet park. Otherwise you too will waste your time & money with Uber drivers who never show up.. Would definitely stay here again!

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Will definitely return

    Reviewed by ADH704(Atlanta, Georgia) on Mar 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel is a short walk to the local bars and restaurants and with its location, was able to take a good walk throughout the city. Although it was very quiet and there weren't a lot of places open, Phillip at the Front Desk took the time and made some GREAT recommendations of local restaurants who were still offering take out and areas to take good pictures of the city. I look forward to returning to the city and property on my next visit!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great hotel just blocks away from mall the action

    Reviewed by 758papat(Bloomfield, Connecticut) on Mar 06, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Renaissance is a world class brand and most everything was perfect. The location is one city black from the Ryman Theatre and Broadway. However if your trip involves the convention center, the Hilton and Omni are better locations. The staff was great and very attentive. The doormen were very helpful accessing transportation but also great resources of local information. Folks at the front desk were always helpful and full of smiles. The hotel was exceptionally clean in every area we visited. The restaurant was great and the breakfast buffet was top notch. The servers were friendly and attentive. The only slight negative was housekeeping. Two of the 4 nights we didn't get service even though we were out of the room for most of the day. The have a process for calling for service through the front desk, which worked great, but the housekeepers did not speak English well enough to fully understand requests. However, they did a fine job and considering there were several conventions in our area, they did great.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-4

    Great For Us

    Reviewed by maughanm(Maryville, Tennessee) on Mar 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Couldn't be a better location as it's walking distance from most anywhere we wanted to go. The staff was very accommodating and friendly and the food there was excellent. Nice bar with live entertainment as you enjoy your meals. Bathrooms could stand a little updating but the rooms and beds were cozy and comfortable. Will definitely stay here next time in Nashville.

    Worst Hotel In Nashville

    Reviewed by GlobeTrotting597124() on Feb 25, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Unfortunately, this was the worst hotel experience we have ever had. I had made our reservation selecting to pay extra for the "high floor" room. It was my wife's birthday and we had loved the hotel a decade earlier when we had stayed on the 22nd floor. Not only did we have to push our way through around a hundred drunk "fraternity boys" as the desk clerk had described them we also were informed that our room was given away. We were given an upgrade (which I didn't want, I had already seen the "upgraded" room online and it was nothing special at all) on the 8th floor. The 8th floor facing a parking garage, not a "high floor" room at all. Also as a concession we were given a single day breakfast coupon, we were staying the weekend, for a day when we had plans for breakfast. To add to my frustration, after I had seen our room, it's location and just how miserable we were with the way we had been treated I called to talk to the manager. I was told they were busy and I would be contacted later. That never happened. Once again the next morning I repeated the call for the manager. They were unavailable at that time as well. Worst hotel, worst service, worst experience. I know nothing ever comes from these notes, but it's horrible to spend almost 1000 for the weekend and hate every moment.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-1