The Cove Atlantis

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3643 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    90 Days to Process Refund?!?!

    Reviewed by dfree09() on Jul 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My reservation was cancelled due to COVID-19 and the resort being closed in July. When I called to get refund, I was told 60-90days. Unacceptable, I get tough times but 3 months? Every upgrade/change was charged to my card right away. Was really looking forward to this resort..but this is giving 2nd thoughts.

    At last Atlantis!!

    Reviewed by Sagiventurer() on Jul 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Cove is open to all ages but is geared to the adult crowd. The all suite section of the resort have oversized jr suites with huge bathrooms. The beds face the ocean. Most suites have king beds, which pushes the adult appeal. The public areas such as the main restaurant and lobby are open, allowing cats to linger which is something I despise about many Caribbean resorts. The adults only pool requiress a wristband and has a very Miami/Las Vegas party vibe complete with hip music, constant champagne service, gorgeous staff. Even as a single adult guest, I prefer the convenience and comfort of the main hotel. The Cove is quite a distance from the resort's main attractions (casino, waterpark, restaurants, aquarium, etc). Though the Cove accommodations are more upscale and spacious, the Cove section is quiet and less crowded. Guests go the to the Atlantis for the activity and the liveliness. It is worth being in the middle of it all. I would return or recommend a stay in the main hotel, perhaps the Coral section to get a more centralized location and full balcony.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Customer service re: cancellation policy

    Reviewed by monkeypants1963(Smithville, New Jersey) on Jul 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I wrote a review a couple of weeks ago criticizing Atlantis's cancellation policy (60-90) days for a refund to my credit card. Management saw the review on Tripadvisor, quickly responded and I am happy to say that the refund was credited back to my card within a week. My gratitude goes to the Tripadvisor community for giving us a voice and to the management and guest relations staff at the Atlantis. Someday I will write a review of the property when we get to go, but for now, thank you Atlantis for your assistance.

    Individual ratings:

    Service

    Service-5

    Third Visit to The Cove Atlantis

    Reviewed by klpp17(Dallas, Georgia) on Jun 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    What The Cove has going for it are wonderful rooms and beautiful beaches. Although, I did pick up trash on the beach every day and clean out of the water and it was extremely dirty and upsetting to see. We have stayed at The Cove twice now and Atlantis three total times. It is very very expensive to eat on-site and honestly there is very little ways to save money for food. The food at the Atlantis is not that great for what you will be spending. The rooms are spacious and the pools amazing and the drinks soooo yummy! I love love to snorkel in the clear water here.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-3

    Value

    Value-4

    Horrible place

    Reviewed by Karan B(London, United Kingdom) on Apr 07, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    All negative. Rude staff and people in Bahamas are generally unfriendly and horrible. Tips are automatically added to bill so staff dont care. Food disgusting and expensive 100$ typically for some lunch for 2 and a drink each. Resort in general is dated and a huge tourist trap full of kids and families pools are not heated. Casion is like a seedy Atlantic city in the 90s Please avoid this property and the bahamas in general it's full of unfriendly people disgusting food, no culture, and nothing to do in Nassau. For example staff at the Atlantis scowl at you and taxi drivers were begging us literally begging to give them tips for 5 minute rides. Disgusting resort and country. Avoid.