Meliá Nassau Beach All Inclusive

I had very high expectations of Melia Nassau as the other Melia hotels I have stayed in globally have always been of excellent standard however I am unsatisfied with my stay and here. The rooms get dusty quickly and are not dusted down daily. The towels take a while to be replaced and required a phone to housekeeping every day for towels to be brought up to the room. The housekeeping team comes in at 4pm everyday which I consider quite late. We had issues with the phone, told reception and it was not resolved within our stay. So any issues we had we had to walk down to reception (can be long depending where your room is) Food is below par. Breakfast and dinner choices are poor, food selection on the menus is lacking and food quality is slack for a four star hotel. Every night the restaurants told us they were out of stock of several dishes so the selection was even more restricted. However, lunch at the Market Grille was our favourite due to wider variety food and salads then any other meal. It was also a hassle to book restaurants. Bookings are required at all restaurants and are made at 8am before the day of booking in reception. We weren’t told this on arrival. We got told to use the app, we made a reservation, got told it didn’t go through as the app wasn’t working and didn’t get the reservation we wanted. So required to wait in a 15 minute queue at 8am everyday to secure a reservation we wanted. Once you’ve got your dinner reservation expect 30 minute delays on table bookings at all restaurants. Generally the staff were really friendly and attentive, however, the staff in the Market Grille for all meals, waiters and chefs, were very slow and unhelpful. It took double the time to eat there purely because of slow service and lack of communication between staff. It was chaos at the busiest of times - staff members shouting over each other not knowing where to seat guests. The beach and the sea was amazing , blue waters and lovely lidos/ free water sports to do. If you want a stress free holiday where the hotel service and staff are up to scratch, this is not the place for you!

We decided upon Melia Nassau Beach all-inclusive, as the Apple reviews were pretty good, and the price was one we could afford. This was our first trip to the Bahamas and we couldn't help comparing the service, food quality and employee friendliness to our positive experiences in Mexico and Jamaica. We would not recommended this hotel. Below are pros and cons: Pros: Beach is clean, lots of seating available, free kayak/paddle-boards, two stationary 4-person rafts for water lounging, clean grounds, variety of buffet food at The Market, entire resort is clean, inviting, a wide variety of areas for lounging, relaxing, the grounds are beautiful-palm trees and little waterfalls, several pools (with adults-only pool), easy to get around, some evening activities, free shuttle to the casino next door, clean and quiet rooms, nice balconies Cons: The majority of the employees are grouchy. Other that a few waiters (Kendrick and Kyle at the Aqua restaurant), a nice lady making pasta bowls at The Market, and the pool towel workers, the rest of the staff seemed mean and unhappy. We felt our presence was one big imposition on their time. No one smiles. When you ask a question at the front desk or concierge desk, the workers are extremely slow and appear annoyed. The bartenders work fast, but are not friendly. The Market waiters/waitresses are nowhere to be found. Plan to spend 10 minutes waiting for a glass of Coke. Also, we are low-key travelers-not demanding. But after five requests to get a roll-away bed, four requests to get blankets, and five requests for our dirty towels to be replaced, we found the workers to be full of bs lines. If you need blankets, you can't call the front desk, as there is ALWAYS a recording, indicating the person you are trying to reach is unavailable. When you dial 0, someone may then answer and tell you the blankets or towels , etc. are on the way up to your room, but those are lies. The workers will tell you anything, just to get rid of you. You have to physically go to the front desk and ask, but still, they will lie and tell you they will "call housekeeping," but they don't really do that. We had to make FIVE separate requests for a roll-away bed,. They kept telling us for six hours that they would deliver one, then finally did at 11 pm!!! But first they bs you and tell you to go up to the room and call for your roll-away, but you can't, because they don't answer the phone! They constantly give you the runaround!!! When they clean your room, if they are short towels, well, then you just get one. They won't return to your room with the right amount of towels unless you ask. I stopped a housekeeper in the hall and asked to please have towels, since they weren't replaced during the cleaning. She dug some out of a bag on the floor and folded them and handed them to me. I asked if they were clean. She said yes, but I think they were the ones they pulled from rooms that looked unused. Gross! The bellboys (grown men) scared us. They are fake-friendly, then look mad when you don't tip them enough. All old grouches... And don't even try to make dinner reservations. The app doesn't work and the employees at the concierge desk bs you with dinner reservations. They will tell you they have nothing until 9PM, even if you show up at the concierge desk right when they open at 8am. If you want a pretty resort with reasonable prices, lousy service, grumpy employees, long lines, and mediocre food, then Melia Beach Nassau is for you. We don't ask for much, but prefer to give our money to a resort that employs people who actually have the customer service sense to appear happy and appreciative of its customer base and one that provides solid service and decent food. Thumbs down to Melia Beach-Nassau. If this resort is reflective of any all-inclusive in Bahamas, we won't ever return.

The place is very old and very run down, Service was terrible and most of the food was bad. It is obvious that they want to sell to the Baha Mar next door. The beach was clean and it is close to the airport.

The hotel was wonderful in terms of the staff, they obviously were trying to be hospitable and service oriented and I appreciated that. The actual hotel itself has all the amenities that would be thought of for a all inclusive. The rooms need some spicing up, we asked to have her telephone fixed every day for the full week and every day they came and it was never fixed. Leaking faucets, Having to remind them to leave a breakfast card every day, were minor inconveniences. Overall the food was satisfactory to good depending on the restaurant. We found the Nikkei restaurant the best, and then cilantro. I moved to another resort down the road and Melia is far superior.

They just want you to be happy. Have an issue? Just go to the concierge & they’ll make it right. Including the food. The food was pretty repulsive to me at first but the moment I said something I received two fancy and delicious meals right to my door so I could eat while I was working. I’m on the Level so I’m not sure how it is for other packages, but the Level takes care of you.