Crowne Plaza Hotel Times Square Manhattan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 11171 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great experience!

    Reviewed by LOVESVACATIONING(Staten Island, New York) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were here overnight and was greeted by Vanessa at the front desk. She was so sweet & friendly, we knew we chose the right hotel. The room was spacious and clean. We went to the bar before dinner and had wonderful service from Keith. He was very personable, knowledgeable & great to talk to! Since we enjoyed Keith so much, instead of going to our usual pub after dinner, we returned to continue our evening with Keith. It's so nice to go to a hotel bar and receive great service and good conversation!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    This place always "wows" us!

    Reviewed by alharf07() on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It is amazing how such a large city hotel can make u feel welcome and special...from front desk check in (thank u Beverly) to bellman, breakfast restaurant servers (Talout?) and the fantastic bartenders, Martin, Phil and Jason. The service is truly exceptional and it shows management has got it right. The room was very clean and comfortable, our wine and cheese order done up very classy. Thank you for giving us another memorable experience at the Crown. I am an IHG Platinum member and this hotel makes me thankful that I am!

    "Outstanding Service, Great Location"

    Reviewed by Beverly C() on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visitng NYC for a sporting tournament at Madsion Square Garden and to attend the theatre. Victoria M. at the front desk was awesome in resolving a reservation issue at check in. Excellent service! Our room was well appointed, immaculate and beds comfortable. Location is central to theatres and within walking distance to the Garden. With all the excitement of TimesSquare. We had breakfast at the hotel; food was good and price comparable for city and size of buffet. The lounge was a great place to meet for drinks. We plan on returning.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Best location. Awesome Staff

    Reviewed by Raag78(Rowlett, Texas) on Mar 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent Front desk staff. We requested corner room upgrade, which worth every penny and loved the view. Whenever we asked for anything it was delivered to our room within minutes. We tried room service one time only, food was fresh and tasty. Rooms and rest rooms were clean.

    Surprisingly Good

    Reviewed by John P(London, United Kingdom) on Mar 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Quiet expensive including meal costs but for a large hotel the staff were great and the overall efficiency good. The rooms were of a good size. No water or fridge in room though. Well located. Absolutely fine.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Value

    Value-2

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