Walt Disney World Dolphin Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1384 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    What they seem to forget to tell you about the Dolphin

    Reviewed by BackPacker721652() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    To start, the Dolphin is a very nice and recently refurbished hotel. The lobby floor with restaurants, bars & stores is pretty and clean. But, I just stayed there in October 2020 and the rest of the hotel needs a big cleaning. I was there for 4 days. This is what I found. The very long hall to my room had 2 large plastic bags of garbage in front of a room for 2 days, on the third it was moved to a hallway junction and then removed by the end of that day. The hallway rug had crumbs, cookie parts and whatever mashed into it, on the third day it was finally vacuumed.....Now the room. My room was a corner room with 2 balconies........sounds nice and was except on day 2 I noticed the 22 dead gnats on the window sill, I cleaned that up. I went out on both balconies to check out the great view (and it was) and found furniture that was mouldy and had not been cleaned in I don't know how long......not to mention the spider webs on all of the chairs, tables, and iron work railings.......and I mean all over. Other than that the room was clean. At this time they do not offer room service to make beds or change towels............not a big deal, if you wanted anything, make a call and it would be delivered. Restaurants were great but had a reduced menu, but still "Bluezoo" was great. Pool area pretty clean and nice but very crowded. Now transportation, another story. No one told me that there seems to be a feud between Disney and Marriott with bus transportation, I found this out the hard way when I needed to get to a park for a dinner reservation and thought that 1 hour would be enough time to get there--it wasn't. This is what the bus drivers told me since the hotel management never notified us upon check in. The Dolphin uses private charter buses to pick you up at the hotel and bring you to a park..............Disney will pick you up at a park and bring you back to the hotel, but won't pick you up at the hotel which all of the guests waiting for a bus found out quickly. A Disney bus would drop off guests and shut it's doors and bye bye it was off, leaving all the guests wondering why they couldn't get on. The private charters also drop you off in different spots, for example, at Magic Kingdom, per our bus driver, you will be dropped off at the Ticket/Trans Center. Then you will have to take a monorail/Boat to the Magic Kingdom instead of being dropped off with all of the other Disney buses at the Park itself. No one told us this. Where they drop you off at Disney Springs, is in my opinion, is not that safe. One night we were dropped off at a parking lot in the West End area that was at best dimly lit and had to walk---seemed like 5 minutes to get to the Cirque du Soleil building to be actually in the Disney Springs area. I was told by the bus driver that the buses arrive every 20 minutes to 30 minutes depending on what driver you asked. Disney buses were socially distanced on board, the private charters were a free for all. Everyone sat in the first 10-15 rows in the front of the bus, no distancing and no one to tell you to .On top of the poor transportation service, the hotel tacks on a $30 fee per day for buses/pool/internet. I found that out when I received my final bill when checking out. Nice hotel but at this time poorly maintained with a bad transportation system. I've been to this hotel when it was new and nice, and then run down badly, then refurbished and beautiful and now starting to go down hill. That's too bad because depending on the year that you visit, you have a chance at staying at a nice hotel

    Individual ratings:

    Location

    Location-5

    Service

    Service-2

    Great stay

    Reviewed by laurendavis(Denver, Colorado) on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We love Disney and favor Epcot properties and usually stay at Yacht, Beach or Boardwalk. However we got such a great rate at Dolphin we decided to give it a try. Arrived via Uber from airport around 2:30. Quick check in. Room was ready. Lobby is huge, easy to distance and tons of seating. Rooms and hallways feel a bit dated but even though beds are only doubles they are soooooo comfortable! The biggest issue with the room is how tiny the bathroom is. There’s a small sink area then a toilet and shower behind a door. That area is so small you can’t even open the door all the way. The only other negative is that during our stay apparently dolphin/swan stopped being part of Disney transportation and we got dropped off at the transportation center instead of directly at magic kingdom. What a bummer!! We had no clue and that added about 20 minutes to us getting in the park. We absolutely loved the pool. Even on the weekend not overcrowded. Easy to find chairs in the shade. Great service around pool. Decent menu and food. We wouldn’t hesitate staying here again. Lobby bar is large and we enjoyed a cocktail there before dinner. Fuel is their grab and go breakfast and snacks and they did a great job moving the line super quick in the morning. For us the pool, location, great food choices and service make this hotel a 4.5*

    Overcharged and not able to speak with anyone

    Reviewed by azem02(Jacksonville, Florida) on Oct 15, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We stayed at the hotel for one night. I reserved my stay for two rooms on Expedia. Paid Expedia in full. When I arrived at the Swan hotel, they asked for my credit card for "incidentals". They next day when I left the hotel had incorrectly charged me $147 per room and a $73.16 fee for resort fees. When I asked for an explanation and refund, I was told that I had to email the accounting department. They would not speak to me. I have been emailing and calling since August 8th. It is now October 15th and I still have yet to hear from them or receive my $367.16. I am going to report them to the BBB.

    Disney Dolphin Disappointment

    Reviewed by U4024URjuliec() on Oct 06, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The worst. Door lock doesn’t work, phone doesn’t work, smells like mold, no clock, no waste basket. Elevators are filthy. The worst. I do not recommend this hotel. Drinks still in room fridge from last guest that stayed in our room.

    Disappointed disney

    Reviewed by 636dorothyn() on Oct 06, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Where do I start. Its the first week it was open, one would think the hotel would be clean. Under the bed was a used condom, half drank water bottle, and hair all over the floor. You had to leave the water on for 30 minutes before you got hot water. When you got ice out of the ice machine it smelled musty and moldy and it gave 2 ice cubes, so I had to go to the next floor and it smelled the same way. We called about the water taxi to go to epcot was told it wasn't running but you can catch a bus. We walk to the bus station to read that no transportation to epcot. Its 20 to 30 minute walk. At least the nice bus driver took us to the place we could catch a ride. Since all the parks open late and close early we thought we'd go to to the spa. Very uncomfortable relaxation stations. They could cash us out afterwards so they said they send us a copy. They charged us 30% for a tip as a service charge. Guess we shouldn't have tipped them when we got done. Very disappointing. We went to epcot and magic Kingdom thinking our packages would be sent to the room nope. Half of the kiosks for food and wine was closed but the ticket wasn't half price. Very unaccomidating and very disappointed.