Holiday Inn Resort Orlando Suites - Waterpark

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1754 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Family Vacation

    Reviewed by vivianhR1998ZL() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We had to cancel due to the virus. I still don't have my refund and its almost 90 days. My older children received theirs with 30 days, no consistency and not a great explanation. Customer service sucks and will never plan to visit with them again.

    Individual ratings:

    Service

    Service-1

    Don't bother until they get their act together

    Reviewed by hcruisemike(Sanford, NC) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    They are closed right now. No one answers the phone or e-mails. They said they would open 8/1 then it jumped to 9/1. Not wanting to deal with the uncertainty and the Covid issues I cancelled for my September trip via IHG. They will not issue any kind of refund or credit because they say they “hope” the hotel will be open by then. I’m pretty much turned off by this property and the attitude of IHG as a whole right now.

    From the Front Desk to Check out, Great Stay!

    Reviewed by darksideshad() on May 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the start of our visit, Allen at the front desk was accommodating and took his time making sure we got checked in correctly dealing with the particulars of our stay. Members of our party had to make a decision on the fly due to the coronavirus outbreak and they were great at making sure she was able to keep her room. Another huge shout out goes to Chris McDole, the Executive Sous Chef. He did everything in his power to ensure my daughter with Celiac's was well fed and he really took great care of her for our entire seven night stay. She named what she wanted to eat and he made it happen safely for her. He is definitely an asset to their dining department. The amenities were good. I enjoyed the fact that they had a bus to the parks, I liked the restaurant row. It was a well used water park. But it was kept up nicely. There was a small amount of water leaking into our room from the condensing unit, but the people who work at this Holiday Inn really go above and beyond to take care of the guests. I appreciated the bartenders at the pool bar, the girls who do the cabana rentals and the staff at the restaurants. Members of our party took part in the movie night, overall it was a great stay until everything got shut down due to the Corona Virus. My only real complaints are minimal, they do not sell bottle openers. I had to spend $8 on a can opener. Also, it took a few calls to get the lights changed in the bathroom and the fan light working correctly in the master bedroom. Beyond that it was a great stay and had plenty of value.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-5

    Great place to say at Disney

    Reviewed by Sandy C(Galva, Illinois) on Apr 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for 15 days with 5 kids (9,7,5,5,3) and 4 adults. The hotel was so clean and they have amazing prices for staying that close to Disney. Everything isn't more then 10 mins away and there are tons of restaurants and shopping right by the hotel. The water park was so much fun and the kids loved having that to break up our activities so they weren't going to a theme park everyday. I highly recommend this hotel if you are going with a large family because they have rooms with bunk beds in them and the rooms are huge.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    New face on an old name - Holiday Inn

    Reviewed by Crossword22() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This Holiday Inn is in the process of renovating. It used to be the Nickelodeon. Reasonable price for a nice room, arcade, market area & cool pool! Great for families. The only complaint I had was that the vent did not work in the bathroom. When I told the staff, they said there was only a/c, no vent. Others had reported the same issue. It's a nice break from the theme park madness. Close to parks. In the lobby they will try to get you to join their vacation club. These people were very pushy. We stayed here 2 nights then moved to a much cheaper place. I would stay again.