Universal's Loews Portofino Bay Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6625 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing!

    Reviewed by Susan L(Coldspring, Texas) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was beautiful! Our room was so clean and the bed was so comfortable. The staff went above and beyond to help me celebrate my birthday! They surprised me with balloons, candy, fruit, water and birthday cards! We were in a king deluxe room which had a separate bathtub (which I have to have). The bathroom was quite big, two sinks and a large shower. The room was large as well and we had a balcony! It was wonderful. I would suggest getting the west wing for sure. I would definitely stay here again in my same room. :-) Thank you Portofino Bay Resort for making my birthday a success!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Relaxing

    Reviewed by Lynda-Mac2205(Millhouse Green, United Kingdom) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here on the 6th Aug and upon arrival were immediately upgraded to a pool villa suite room as opposed to the garden view we had. The staff were professional and so helpful throughout the hotel and did all they could to accommodate us (even though the guy on reception was a Leeds United fan) he was so lovely and really made our stay sorry we didn’t get your name but you will know who you are as you were coming to Leeds to watch the game! Thank you so so much for everything. The hotel is lovely and clean and the express pass you get into the theme park is a god send! Our kids were NOT happy with all the 3D rides and wondered where the coasters were it was a shame it didn’t include the new ride Hagrid queue which was 150mins so we never did this. The hotel pools are all lovely and clean and the food that we had was great. Thank you all for a wonderful stay we have memories to last always

    Wonderful piece of tranquility away from the madness!

    Reviewed by jolenederry(london) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved our four night stay at Portofino Bay. Initially, I was disappointed that the Hard Rock was fully booked as I’ve stayed there before and I loved it. However we were absolutely delighted with our stay. We ate in Sals Pizza, a little pricey but what you expect for this level of hotel and the food was delicious and came up quick. We also had the pasta buffet and again, a little pricey but the quality was there, staff were courteous and attentive and the food was delicious. The inclusive Fast passes made going to parks an absolute pleasure. We walked to the parks once it’s about ten-15 minutes if you walk quick. There are boats outside that run you up there and it’s just lovely. Our room was the basic entry level room but still very clean and luxurious and plenty of storage for a family of four. Starbucks on site is helpful when you have an early start because you can go in the parks an hour earlier than it opens for everyone else/ so can grab a quick bite on the way. I didn’t have the breakfast as we whizzed out to Denny’s most mornings which is only a mile or two down the road. The scenery was stunning and I loved having a glass of wine in the piazza in the evening after a mad day marching around the theme parks.

    Pool time at Universal Portofino Bay

    Reviewed by 317brianb317(Milford, Connecticut) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Took the family for a week… Some downtime at Universal Studios. Stayed at Portofino Bay… Never disappointed. Started each morning off with a wonderful buffet breakfast… 5 mile walk and a few hours at the pools before venturing to the parks. Brandon and Gabriel were absolutely fantastic and we look forward to seeing them every day. A corporation is as good as it’s employees… and workers like this will keep us coming back. Thanks for the great memories guys!!

    Loved our stay at Portofino

    Reviewed by jlynnnally(Denver, Colorado) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff was very friendly. Boat ride to park and restaurants was short and fun for the family. Rooms are very clean and we had a great nights sleep. Kids and adults loved the pool. There's something for everyone.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX