Seralago Hotel and Suites Main Gate East

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 3619 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great place to stay on a budget. Use Agoda app.

    Reviewed by Nanamommaof6() on Nov 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Beautiful pool and bar area. Close enough for walking to a lot of restaurants and attractions. Great staff. Had a problem with neighbors at 3:00 a.m. but security too care of it promptly. Breeds that are not in pool view are very small, not standard beds but not bad. Have started here several times and will be back.

    Needs maintenance and staff need training

    Reviewed by Holidayfam2005() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The room was mouldy smelling, the toilet ran nonstop (I put in a service request, it only helped for a day and it was back) around the toilet there was what appeared to be black mould. The light above our sink was burnt out, and was never fixed after we told them. One night at apx 9pm another family walked into our room, we were watching tv... they were given the wrong room. After calling the front desk, they denied it happening, sent security who said only our keys were used. It took over 2 hours before they reset my keys, they couldn’t change our room as all rooms were booked (as I saw them check in multiple walk ins - and there were a lot of empty rooms.) never an apology, they just said it was my imagination. Very disappointed. I will never stay at this hotel again!

    Individual ratings:

    Location

    Location-4

    Service

    Service-1

    Value

    Value-2

    Rundown Hotel

    Reviewed by mom110673(Pennsylvania) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Basically a place to lay our heads for the night. Very old rooms. Room pics on the website is NOT what I got. Great location near Old Town. Front desk staff very nice. I guess you get what you pay for. Would stay elsewhere next time.

    Vacation

    Reviewed by kangle1229(Rockdale, Illinois) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My Wife and I checked in on Nov 10. There were 2 employees at desk with guest and 3 guests in front of us. We waited 45 minutes and a 3rd employee came to desk. The employee named Anna,Checked us in, She was great. We had a pool side room. Yes the place is older but room was clean. We stayed 5 nights. Walking distance to Old Town. We would stay again

    Good base for park exploration

    Reviewed by Sharice49249(Jackson, Michigan) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I found everything to be acceptable including quality of the bed. The shower looked alittle rough but that is more their problem to keep it caulked than my problem. It is important to know that a timed shuttle to the parks means it comes and goes ONE time in the day not multiple. I went to the whirlpool after the park to unwind and it was nice. I got the feeling some folks may be here because they lack housing but I didn't have any issue with that around me as my area all seemed to be travelers.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4