Seralago Hotel and Suites Main Gate East

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 3873 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    February 2020 visit

    Reviewed by Supermomoftwo() on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We visited the beginning of February of 2020. We were a family of four so we got their biggest room which had a queen size bed and a bunk bed for the kids along with another twin size bed. It was big enough for what my families needs were. The young ladies at the front desk was very nice as well as helpful in particular Quiana & Ederlin. We were given tips regarding the shuttle, places to eat and suggestions of other activities. We would stay again when we return.

    If I could give a zero I would

    Reviewed by Huskylover9979() on Nov 06, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Absolutely disgusting hotel! For the price I wasn’t expecting much and we are not picky, but I would at least expect it to be clean especially during a pandemic where they are supposed to be cleaning even more. Mold was everywhere and the smell was awful. We moved rooms several times and none were any better. The smell of marijuana from guests allowed to smoke right outside your door was horrible! They said they would call security to stop the smoking yet security never came. We were given one of their “better” pool rooms I’m not sure how that was better. The pictures don’t do it justice for how nasty it was. We had to sanitize everything with Lysol just to try and sleep. This was an emergency one night stay but we would’ve been better off staying in our car. There was mold behind our pillows on the wall and on the headboard. By the bathroom the wall was covered in black mold! The floors were filthy and not even vacuumed and we found candy wrappers and other wrappers by the bed. The microwave had spilled food inside as they didn’t even wipe it down! The bath tub was black!!! It was filthy gross!!!There were exposed wires and holes in the walls and dead bugs squashed to the wall. Furniture was nasty with roaches smashed on the inside and they smelled like mildew. I could go on and on it was horrible! I don’t ever write reviews but I couldn’t help but to write this one as this place should be shut down! I added some of the pictures and I have a lot more.

    Family vacation

    Reviewed by yeseniac525() on Nov 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Its the only place we chose to stay. As a big family some where we can enjoy and very affordable. The staff are amazing. The pool,jacuzzi and the hotel are clean and very close to food, walmart, and you can walk to Fun Spot.

    Pool Times

    Reviewed by iraielis(Chicago, Illinois) on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    @seralagohotel what a horrible experience at the Kissimmee Hotel! Front desk clerk or supervisor as she claimed really wanted to fight me. Arnt hotels suppose to accommodate you ? Not threaten you? Nasty way to start our Florida vacation. Only because the front desk forgot to inform us about the updated pool hours and we went based off the website. Very next day they had a whole list printed to inform anyone checking in about any updates. But not while we checked in. We were shouted at and treated with no respect when asking the front desk about the hours. She started pointing at us and sternly scolding us. This happened night of Oct 14. Viewing video cameras will capture her nasty attitude & scolding gestures. Traumatizing experience for me and my family.

    Run for your life!!!

    Reviewed by emilyoL712FR() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This literally was the worst experience I’ve ever had a any hotel in Florida!! This place is a straight dope hole! There’s roaches in the rooms and my toilet was overflowing for my whole stay!! Maintenance was sent up, and he said all I had to do was hold down the flusher for 30 seconds. The front desk need hospitality courses! They’re unprofessional and rude! This place was a nightmare! It might look like a good place, if your better of at econolodge down the street!! They charge you for resort fees here! What resort fees!?! All the amenities aren’t available due to Covid. Please steer clear! I just don’t want anyone making the same mistake as me!