Loews Sapphire Falls Resort at Universal Orlando™

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    7. Loews Sapphire Falls Resort at Universal Orlando™ review

    What to expect (based on 5512 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great hotel

    Reviewed by Tiffterry() on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff is super friendly! Eric a check in made sure we were off to a good start. We hung by the pool and were served by Yodi, Bryan, Stacey with yummy food and plenty of drinks. The lifeguards were very friendly and made sure you were staying safe. There were more staff members that I didn't get their names. Some at the towel hut and one helped put my umbrella up. Housekeeping was on point!!! Anything we needed they made sure we had. We needed extra towels and coffee pods. They left items at the door for us. I needed an extra blanket and it was delivered right away. I did this all through text messages.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing Staycation!

    Reviewed by svoss75(Orlando, Florida) on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time at Sapphire Falls! The room was spacious with a light & bright design. Service at the pool, Strong Water Tavern and at Amatista Cookhouse was courteous and friendly. Conner at the pool and Margie (Maria) at SW made our stay. They were amazing! Standout and creative food was served at the pool and Strong Water. Breakfast at Amatista was good and reasonable. The Caribbean atmosphere of the hotel was lovely. Safety and security protocols were in place. We would have appreciated signage reminding guests about masks and social distancing around the pool area. If the pool would have had a dedicated adult side it would have been a perfect stay. Boat transport communication needs some improvement. Overall we truly enjoyed our experience and can’t wait to return.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    The Most Helpful Hotel I've Ever Stayed At

    Reviewed by sharonma1234() on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was spotless, everyone was friendly & any issue I had was taken care of immediately! I felt like "my wish was their command". This was our 2nd stay here & I don't think I'll go to any other hotel when I visit Universal!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4

    Not Kid Friendly

    Reviewed by brennablack81() on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Don't pay the extra money to stay here, especially if you are bringing kids.. Cabana Bay is a much better experience. Amatista Cookhouse service was horrible. Waited 20 minutes for the waitress to come back to check on us when she forgot to bring Stevia for my coffee. $100 spent on pancakes for 2 adults and 2 children. I don't mind spending the money but not worth it for the horrible service we received. Kids Suite would be necessary if you are bringing kids. The 2 queen bed room was claustrophobic for 4 people. Hand sanitizer stations were empty our entire stay. Nothing special done for my birthday although specified in my reservation. The water taxi was enjoyable.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-2

    R, R, & R

    Reviewed by abygaild2017(Boynton Beach, Florida) on Aug 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Love this place!! Nice & quiet! Beds are so comfy for rest, great pool for relaxation, & just a short boat ride away for exciting rides!! They are also pet friendly, which is always a plus!! Adheres closely to regulations of COVID-19 safety!