Omni Rancho Las Palmas

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4625 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great

    Reviewed by 293norbertop() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Omni reservations service by the phone was at great experience The best service to check in Glenda excellent service Housekeeping great service Food burger was not good Pool great sanitation Excellent vacation

    Great escape from LA for families with kids during Covid

    Reviewed by G8990ZChrisS() on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We don't come here enough. That's my takeaway from my two night stay. The kids absolutely LOVE the waterpark. And my wife and I love that our kids love the waterpark and don't bother us or compete for our attention! The place felt safe and we didn't leave the pool for two days. And I especially want to thank Don at the front desk for going the extra mile for us.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Great resort experience during Covid

    Reviewed by EscoRez(San Diego, California) on Jul 31, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We went this week to the resort and had a great experience. It wasn't too crowded and the hotel staff did a great job of adhering to CDC protocols. The guests not so much as there was little to no mask wearing at the pool. Since it wasn't that crowded midweek we still felt relatively safe. All the staff that we interacted with was professional and helpful. Shout out to the starter at the golf course on Wednesday for being nice considering how hot it was. Take advantage of the free golf and get out there early. Nice course and not too difficult. Also, all the pool staff (lifeguards and servers) for being good sports with the heat and having to wear masks the whole time. At check in we received a complimentary poolside upgrade that was wonderful and made our stay even that much better. Another nice touch was the extra coffee we got when I called asking for more. They gave us enough for our stay so I didn't have to call each day. So go and have a great time at Splashtopia it was a blast for kids and adults. We'll be back. Only negative I can think of is the pull out couch bed was pretty beat up and needs to be replaced. Ok for a little kid but an adult wouldn't appreciate the blown out mattress.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Worst hotel in Palm Springs

    Reviewed by regevc(Canoga Park) on Jul 25, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    we are going many time to palms spring and definitely this is the worst hotel. From the second we got the room and saw how dirty it was. The toilet looks like it was never cleaned. The pool is limit by time so there's nothing else to do at this weather. We pais so much money on pool side room well you have a bit of view of the pool and you still need to go around couples buildings to get in the pool area. Last, it was 8am on Saturday morning when the gardner decided to trim trees next to my door. Ridiculous!!!

    Great 4 days Excellent Service

    Reviewed by PRW08(Arroyo Grande, California) on Jul 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were a bit concerned traveling during Covid shutdowns but it was a perfect hotel for this! No hallways or elevators. You park in front of room and go straight into your room. Lots of outdoor seating at the restaurant, pool side service, and to-go food at palms cafe! All the food at hotel was excellent! Our room was by the Azure pool and we used that pool as we had no children with us! Everything clean, beautiful grounds, and excellent service! We had a wonderful Birthday vacation. Thank you staff for working so hard to make our stay special amongst the constant changes of Covid. Especially Shirley in reservations and Rena at the pool!